社區(qū) 發(fā)現(xiàn) Amazon 有沒有改品牌名開太多次Case導(dǎo)致店鋪被...
有沒有改品牌名開太多次Case導(dǎo)致店鋪被封的？開了十幾個中英文的case，有沒有碰到這個問題的，有經(jīng)驗的，求救啊
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今天為了改品牌名，開了十幾個中英文的case。突然收到最后一個英文case回復(fù)是這樣：
Hello from Amazon Brand Registry Support,
I understand you want to update brand for ASIN B09XXXXXX, B096XXXXX.
Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.c ... oard.
If you have any FBA inventory, please remove it within 30 days of the date your account was deactivated. If you have restricted FBA inventory, please contact inventory-appeals@com
If you have any funds remaining in your account 90 days after the deactivation of your account, you may request a disbursement by contacting disbursement-appeals@com
有沒有碰到這個問題的，有經(jīng)驗的，求教啊。要怎么申訴
Hello from Amazon Brand Registry Support,
I understand you want to update brand for ASIN B09XXXXXX, B096XXXXX.
Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.c ... oard.
If you have any FBA inventory, please remove it within 30 days of the date your account was deactivated. If you have restricted FBA inventory, please contact inventory-appeals@com
If you have any funds remaining in your account 90 days after the deactivation of your account, you may request a disbursement by contacting disbursement-appeals@com
有沒有碰到這個問題的，有經(jīng)驗的，求教啊。要怎么申訴
倒計時：
11 個回復(fù)
xwt447287815
贊同來自: 金手指跨境**
我們也有曾1天發(fā)4個重復(fù)的CASE（都是模版回復(fù)然后我們就再開的那種）導(dǎo)致被警告過
后來一段時間，業(yè)內(nèi)就知道了，現(xiàn)在每天重復(fù)CASE開太多，是會導(dǎo)致封店的。
你現(xiàn)在主要的問題是申訴，按上面給的網(wǎng)址寫行動計劃
計劃要這樣寫
尊敬的亞馬遜賣家支持你好
我的帳戶目前處于非活動狀態(tài)，由于我在 短期內(nèi)建立了大量的CASE，給亞馬遜客服的工作造成了騷擾和不良影響，我十分抱歉（先寫封店原因，這個原因一定要寫）
（再寫為什么發(fā)生這種事，你是怎么做的）寫產(chǎn)品因為什么原因需要更改品牌名，然后你需要客服協(xié)助你處理，由于客服沒有很快回復(fù)，導(dǎo)致心急開多了CASE，因此發(fā)生了這次事情，給客服造成了多余的工作和干擾。
（最后寫你怎么預(yù)付這種情況再次發(fā)生）寫去 熟悉亞馬遜規(guī)則，給員工培訓(xùn)，成立專門專業(yè)問題處理部門，開CASE由專人處理去開這些，以后絕對不會有類似的情況發(fā)生這些。
思路就是這樣，語言你潤色下
一般初犯你只要寫滿這3點(diǎn)，（犯了什么錯，犯錯了是怎么做的，以后怎么預(yù)防）態(tài)度誠懇下，基本上是會給你過的