社區(qū) 發(fā)現(xiàn) Amazon 操縱評(píng)價(jià)警告，導(dǎo)致鏈接被下架，全額出單1...
操縱評(píng)價(jià)警告，導(dǎo)致鏈接被下架，全額出單18單（含S單5單），客戶(hù)cancel16單（含S單被cancel）。目前還剩下好多庫(kù)存，這個(gè)賬號(hào)又是新賬號(hào)，如何申訴？
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1月底上架了2個(gè)新品，產(chǎn)品A貨值高些，心急推廣就想著做S單不索要評(píng)價(jià)那種，然后用了評(píng)價(jià)多總共刷了7單，其中2單被cancel，實(shí)際S單5單。
自己站內(nèi)促銷(xiāo)42單，全額出單18單（含S單5單），客戶(hù)cancel16單（含S單被cancel）。目前一個(gè)評(píng)價(jià)也沒(méi)有，只是按了站內(nèi)的request a review，針對(duì)這個(gè)產(chǎn)品具體按了多少個(gè)訂單不記得了?，但最多一天10個(gè)訂單（含其他產(chǎn)品），而且不是連著幾天來(lái)的。目前還剩下好多庫(kù)存，這個(gè)賬號(hào)又是新賬號(hào)，之前還因?yàn)樵O(shè)置錯(cuò)促銷(xiāo)0元購(gòu)了而收到亞馬遜的警告（沒(méi)申訴成功），所以除了擔(dān)心庫(kù)存還擔(dān)心再次失敗對(duì)賬號(hào)有影響。
請(qǐng)各位朋友幫忙分析下！
1. 這個(gè)有沒(méi)有可能是因?yàn)樵谠u(píng)價(jià)多上刷了單，而S單賬號(hào)出現(xiàn)問(wèn)題而牽連的？（畢竟現(xiàn)在一個(gè)review或者評(píng)分都沒(méi)有，刷那5單也是十多天前的刷的），而產(chǎn)品B一起上架的，站內(nèi)促銷(xiāo)203單，全額出單19單，客戶(hù)cancel11單，沒(méi)做評(píng)價(jià)多也一樣操作request a review，沒(méi)有被block。
2.有沒(méi)有可能因?yàn)楫a(chǎn)品本身單少，而request a review比例大了，導(dǎo)致被下架？
3.這種情況下，申訴的時(shí)候 需要把自己S單（評(píng)價(jià)多）的事情上報(bào)嗎？
4.能否提供些申訴模板和申訴側(cè)重的建議？
下面是警告信原文：
Hello,?
We believe you may have offered some compensation for customers to write reviews on your products. As a result we have removed certain listings, which you can find on your Account Health page in Seller Central.
Why did I receive this message?
Offering any sort of compensation for customers to write reviews is against our Customer Reviews policy. This violation has a negative impact on your account health; and, if left unaddressed, it may lead to account deactivation. Sellers are not allowed to manipulate customer reviews or ratings. Amazon policy prohibits activities such as:
-- Offering a third-party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor's product. This includes using services that sell customer reviews, websites, or social media groups.
-- Offering to provide a refund or reimbursement after the buyer writes a review, which includes reimbursement via a non-Amazon payment method. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using third-party services, websites, or social media groups.
-- Using a third-party service that offers free or discounted products tied to a review. For example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews.
Amazon strives to maintain customer trust and provide the best possible shopping experience. We investigate and take actions when we detect any attempts to manipulate customer reviews. You can learn more about our "Customer product reviews policy" in Seller Central:
https://sellercentral.amazon.c ... 5TURN
How do I address this issue?
Submit a plan of action that explains how you violated our policy and the actions you will take to remedy the situation. To be accepted, the plan of action must include all of the following information:
-- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by the Amazon Customer Reviews policy.
-- Contact information such as name, email address, and website, of any third parties you engaged to obtain prohibited reviews or manipulate reviews.
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
-- A list of any prohibited reviews you obtained. Please provide inactive and? active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example:?
https://www.amazon.com/gp/cust ... XXMM.
-- Documentation such as emails or receipts from any such third party confirming that you used their service.
-- A detailed plan that explains how you will prevent customer reviews manipulation in the future.
Once you have gathered the information requested above, visit your Account Health page and follow the guidance in the "Next Steps" column next to the policy warning to submit your plan of action:
https://sellercentral.amazon.c ... nings
What happens if I do not submit a valid plan of action?
If you do not submit a valid POA, your listing will continue to be deactivated and this infraction will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account.
Have you received the policy warning in error?
If you believe there has been an error, please submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include evidence that demonstrates your account did not violate our Customer Reviews policy.
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自己站內(nèi)促銷(xiāo)42單，全額出單18單（含S單5單），客戶(hù)cancel16單（含S單被cancel）。目前一個(gè)評(píng)價(jià)也沒(méi)有，只是按了站內(nèi)的request a review，針對(duì)這個(gè)產(chǎn)品具體按了多少個(gè)訂單不記得了?，但最多一天10個(gè)訂單（含其他產(chǎn)品），而且不是連著幾天來(lái)的。目前還剩下好多庫(kù)存，這個(gè)賬號(hào)又是新賬號(hào)，之前還因?yàn)樵O(shè)置錯(cuò)促銷(xiāo)0元購(gòu)了而收到亞馬遜的警告（沒(méi)申訴成功），所以除了擔(dān)心庫(kù)存還擔(dān)心再次失敗對(duì)賬號(hào)有影響。
請(qǐng)各位朋友幫忙分析下！
1. 這個(gè)有沒(méi)有可能是因?yàn)樵谠u(píng)價(jià)多上刷了單，而S單賬號(hào)出現(xiàn)問(wèn)題而牽連的？（畢竟現(xiàn)在一個(gè)review或者評(píng)分都沒(méi)有，刷那5單也是十多天前的刷的），而產(chǎn)品B一起上架的，站內(nèi)促銷(xiāo)203單，全額出單19單，客戶(hù)cancel11單，沒(méi)做評(píng)價(jià)多也一樣操作request a review，沒(méi)有被block。
2.有沒(méi)有可能因?yàn)楫a(chǎn)品本身單少，而request a review比例大了，導(dǎo)致被下架？
3.這種情況下，申訴的時(shí)候 需要把自己S單（評(píng)價(jià)多）的事情上報(bào)嗎？
4.能否提供些申訴模板和申訴側(cè)重的建議？
下面是警告信原文：
Hello,?
We believe you may have offered some compensation for customers to write reviews on your products. As a result we have removed certain listings, which you can find on your Account Health page in Seller Central.
Why did I receive this message?
Offering any sort of compensation for customers to write reviews is against our Customer Reviews policy. This violation has a negative impact on your account health; and, if left unaddressed, it may lead to account deactivation. Sellers are not allowed to manipulate customer reviews or ratings. Amazon policy prohibits activities such as:
-- Offering a third-party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor's product. This includes using services that sell customer reviews, websites, or social media groups.
-- Offering to provide a refund or reimbursement after the buyer writes a review, which includes reimbursement via a non-Amazon payment method. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using third-party services, websites, or social media groups.
-- Using a third-party service that offers free or discounted products tied to a review. For example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews.
Amazon strives to maintain customer trust and provide the best possible shopping experience. We investigate and take actions when we detect any attempts to manipulate customer reviews. You can learn more about our "Customer product reviews policy" in Seller Central:
https://sellercentral.amazon.c ... 5TURN
How do I address this issue?
Submit a plan of action that explains how you violated our policy and the actions you will take to remedy the situation. To be accepted, the plan of action must include all of the following information:
-- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by the Amazon Customer Reviews policy.
-- Contact information such as name, email address, and website, of any third parties you engaged to obtain prohibited reviews or manipulate reviews.
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
-- A list of any prohibited reviews you obtained. Please provide inactive and? active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example:?
https://www.amazon.com/gp/cust ... XXMM.
-- Documentation such as emails or receipts from any such third party confirming that you used their service.
-- A detailed plan that explains how you will prevent customer reviews manipulation in the future.
Once you have gathered the information requested above, visit your Account Health page and follow the guidance in the "Next Steps" column next to the policy warning to submit your plan of action:
https://sellercentral.amazon.c ... nings
What happens if I do not submit a valid plan of action?
If you do not submit a valid POA, your listing will continue to be deactivated and this infraction will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account.
Have you received the policy warning in error?
If you believe there has been an error, please submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include evidence that demonstrates your account did not violate our Customer Reviews policy.
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1. 這個(gè)有沒(méi)有可能是因?yàn)樵谠u(píng)價(jià)多上刷了單，而S單賬號(hào)出現(xiàn)問(wèn)題而牽連的？（畢竟現(xiàn)在一個(gè)review或者評(píng)分都沒(méi)有，刷那5單也是十多天前的刷的），而產(chǎn)品B一起上架的，站內(nèi)促銷(xiāo)203單，全額出單19單，客戶(hù)cancel11單，沒(méi)做評(píng)價(jià)多也一樣操作request a review，沒(méi)有被block。
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是AS單的原因，request a review是官方指定的索評(píng)方式，不管你點(diǎn)多少個(gè)，都不會(huì)有任何影響的，這個(gè)警告是因?yàn)樵谠u(píng)論多S單的行為導(dǎo)致的，關(guān)于B站內(nèi)促銷(xiāo)的問(wèn)題，你說(shuō)的這些完全合規(guī)，何況即使不合規(guī)，收到的警告郵件也會(huì)是操縱排名的警告，不會(huì)是這種S單的警告，所以完全可以判斷是評(píng)論多上的賣(mài)家號(hào)被系統(tǒng)檢測(cè)出來(lái)的，這個(gè)與上revie或者和rating無(wú)關(guān)，買(mǎi)家號(hào)不行的話(huà)，都是會(huì)被檢測(cè)出來(lái)的
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2.有沒(méi)有可能因?yàn)楫a(chǎn)品本身單少，而request a review比例大了，導(dǎo)致被下架？
不是
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3.這種情況下，申訴的時(shí)候 需要把自己S單（評(píng)價(jià)多）的事情上報(bào)嗎？
看一下點(diǎn)進(jìn)去賬戶(hù)狀況是打勾的還是有三個(gè)框提交POA的，如果是三個(gè)框，那就是要的，交代清楚就行，充值交易記錄，在評(píng)論多發(fā)布的S單信息截圖，各種聊天記錄
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4.能否提供些申訴模板和申訴側(cè)重的建議？
-- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by the Amazon Customer Reviews policy.
招認(rèn)出所有測(cè)評(píng)的方法和來(lái)源，找了評(píng)論多提供了免費(fèi)樣品和額外傭金去換取好評(píng)。并且附上文字版的郵件溝通內(nèi)容，后面提交申訴的時(shí)候是可以添加附件的，把溝通的截圖也附上去?？傊褪歉嬖V亞馬遜確實(shí)有操縱review，具體是怎么操縱的不要隱瞞，全都招認(rèn)。如果有這種情況，買(mǎi)家因?yàn)楫a(chǎn)品質(zhì)量問(wèn)題來(lái)找，然后引導(dǎo)顧客去留好評(píng)了，而且還提供給顧客其他的免費(fèi)產(chǎn)品換取好評(píng)，這種情況也是需要交代，最后再加一點(diǎn)我們因?yàn)槭切氯腭v亞馬遜不懂規(guī)則，現(xiàn)在知道這種做法的違規(guī)的，以后不會(huì)再引導(dǎo)顧客留評(píng)了。
-- Contact information such as name, email address, and website, of any third parties you engaged to obtain prohibited reviews or manipulate reviews.
以下是我們?cè)谑盏侥碾娮余]件后緊急收集的第三方的詳細(xì)信息。我們承認(rèn)自己的錯(cuò)誤，并樂(lè)于提供一切合作。我們使用評(píng)論多進(jìn)行溝通。我們將聊天截圖和付款截圖放在附件中。請(qǐng)?jiān)诜奖愕臅r(shí)候查看。
第三方信息：
WeChat Number:
WeChat name：
Phone Number:
Email address:
Company Name:
Address:
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
提交測(cè)評(píng)買(mǎi)家的名字，收件地址，郵箱等個(gè)人信息
-- A list of any prohibited reviews you obtained. Please provide inactive and? active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example:?
https://www.amazon.com/gp/cust ... XXMM.
這個(gè)說(shuō)明共刷了7單，其中2單被cancel，實(shí)際S單5單，只上了rating，所以沒(méi)有review link
-- Documentation such as emails or receipts from any such third party confirming that you used their service.
這個(gè)就是準(zhǔn)備充值交易記錄，可以說(shuō)已經(jīng)在附件上傳了
-- A detailed plan that explains how you will prevent customer reviews manipulation in the future.
措施是最重要的，分段寫(xiě)，表決心一定要堅(jiān)決且細(xì)節(jié)。要告訴亞馬遜我們已經(jīng)學(xué)習(xí)了全部的亞馬遜政策，哪些行為是完全禁止的（"Customer product reviews policy"里面有，列出來(lái)），另外公司也建立了相應(yīng)的監(jiān)管，懲罰制度，確保每個(gè)員工都熟知并遵守亞馬遜政策；公司的重心會(huì)放在優(yōu)化產(chǎn)品上，尊重并重視每一位顧客的真實(shí)反饋，不會(huì)干擾顧客，只會(huì)努力優(yōu)化產(chǎn)品，提供更好的產(chǎn)品和服務(wù)給亞馬遜顧客，等等。
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措施的話(huà)可以參考這個(gè)模板，有一個(gè)思路參考，切忌用模板，模板可以指明一個(gè)思路，根據(jù)自己真實(shí)情況去寫(xiě)，