接手了一個老賬號，不知是個雷；
多渠道配送功能被取消需要申訴，問了周圍眾多4-12個月經(jīng)驗的老運營，都表示amazing，然后無法解決。
不知有哪位老大能提示一二。（case郵件如下）
?
Greetings from Fulfilment by Amazon,

I understand your concern regarding the removal restriction.

At this time, the plan of action you provided does not provide sufficient guarantees to prevent future violations.

REASON: You have provided a similar Plan of action that was used in your previous block.

SOLUTION: Creation of a brand new Plan of Action will be needed that answers all four questions below in great detail.

1: Determine and acknowledge why this block should be removed.
2: Evaluate your selling practices and give a reason why it has happened.
3: Explain why you have violated the removal order policy again after you have confirmed that you read and learned the policy and committed to stop violating the policy.
4: Explain how you are planning to prevent this issue in future.

? Be clear and concise. Your plan of action should be factual and direct. Focus on the facts and events that lead to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.

? Provide an explanation for all issues. Some deactivations can be the result of a combination of issues (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). You must provide a response for each root cause in your plan of action.

? Include supporting evidence for all items.

? Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.

Please note that we will lift the Removals block upon receipt of your acknowledgement that they have indeed reviewed the policy and their agreement to not violate it moving forward.
The Removal Enforcement Team requires this acknowledgement of your understanding of the policy and a clear statement that adherence is intended here on out.

Thank you for selling with Amazon,

Daniel C.
Amazon.com Seller Support