社區(qū) 發(fā)現(xiàn) Amazon 急！US安全部門(mén)發(fā)郵件過(guò)來(lái)說(shuō)產(chǎn)品違反歐盟...
急！US安全部門(mén)發(fā)郵件過(guò)來(lái)說(shuō)產(chǎn)品違反歐盟安全政策，現(xiàn)要求我們移除所有庫(kù)存，求助如何處理？
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收到亞馬遜安全部門(mén)來(lái)信，說(shuō)把我的產(chǎn)品移除了。產(chǎn)品屬于玩具類(lèi)。We?are?writing?to?let?you?know?that?product(s)?you?have?offered?for?sale?on? Amazon.com?have?been?removed?due?to?the?following?Potential?Safety?Issue:
https://ec.europa.eu/consumers ... %3Den
We?remind?you?that?you?are?responsible?for?the?products?you?list?on? Amazon.com,?and?for?complying?with?our?policies?and?applicable?law.?Please?review?your?inventory?and?remove?any?of?your? Amazon.com?listings?or?product?ads?that?may?be?affected?by?this?notification.?Any?further?listing?of?these?products?on? Amazon.com?may?result?in?the?removal?of?your?selling?privileges.
Customers?who?have?purchased?the?affected?product(s)?through?the? Amazon.com?website?will?be?sent?a?notification?regarding?the?Potential?Safety?Issue.?This?includes?customers?who?have?purchased?these?products?from?sellers.?You?should?not?ship?any?pending?orders?for?this?product?yourself.?
If?you?are?a?Fulfillment?by?Amazon?(FBA)?seller,?please?note?that?pending?FBA?customer?orders?for?these?products?will?be?cancelled.?You?have?30?days?from?the?date?of?this?message?to?remove?your?inventory?of?this?product?from?our?fulfillment?centers.?See?the?Remove?inventory?(overview)?page?in?Seller?Central?for?instructions.?We?will?automatically?dispose?of?any?units?of?this?product?that?remain?in?our?fulfillment?center?for?more?than?30?days?after?the?date?of?this?message,?without?additional?notice?to?you,?at?your?cost.?Further?information?is?provided?in?Seller?Central:? https://sellercentral.amazon.c ... 47GH.
Thank?you?for?your?prompt?attention?to?this?matter.
Regards,
Product?Compliance?Team
Amazon.com
www.amazon.com?
發(fā)郵件給客服，那邊回復(fù)“The?items?have?been?flagged?as?a?recalled?item.?In?order?to?relist?your?product,?please?remove?all?inventory,?and?request?a?Letter?of?Compliance?from?the?brand?owner.?”
請(qǐng)問(wèn)有經(jīng)驗(yàn)的盆友們，這樣情況具體需要提供什么？Letter?of?Compliance是什么文件？具體如何做呢？
?
https://ec.europa.eu/consumers ... %3Den
We?remind?you?that?you?are?responsible?for?the?products?you?list?on? Amazon.com,?and?for?complying?with?our?policies?and?applicable?law.?Please?review?your?inventory?and?remove?any?of?your? Amazon.com?listings?or?product?ads?that?may?be?affected?by?this?notification.?Any?further?listing?of?these?products?on? Amazon.com?may?result?in?the?removal?of?your?selling?privileges.
Customers?who?have?purchased?the?affected?product(s)?through?the? Amazon.com?website?will?be?sent?a?notification?regarding?the?Potential?Safety?Issue.?This?includes?customers?who?have?purchased?these?products?from?sellers.?You?should?not?ship?any?pending?orders?for?this?product?yourself.?
If?you?are?a?Fulfillment?by?Amazon?(FBA)?seller,?please?note?that?pending?FBA?customer?orders?for?these?products?will?be?cancelled.?You?have?30?days?from?the?date?of?this?message?to?remove?your?inventory?of?this?product?from?our?fulfillment?centers.?See?the?Remove?inventory?(overview)?page?in?Seller?Central?for?instructions.?We?will?automatically?dispose?of?any?units?of?this?product?that?remain?in?our?fulfillment?center?for?more?than?30?days?after?the?date?of?this?message,?without?additional?notice?to?you,?at?your?cost.?Further?information?is?provided?in?Seller?Central:? https://sellercentral.amazon.c ... 47GH.
Thank?you?for?your?prompt?attention?to?this?matter.
Regards,
Product?Compliance?Team
Amazon.com
www.amazon.com?
發(fā)郵件給客服，那邊回復(fù)“The?items?have?been?flagged?as?a?recalled?item.?In?order?to?relist?your?product,?please?remove?all?inventory,?and?request?a?Letter?of?Compliance?from?the?brand?owner.?”
請(qǐng)問(wèn)有經(jīng)驗(yàn)的盆友們，這樣情況具體需要提供什么？Letter?of?Compliance是什么文件？具體如何做呢？
?
倒計(jì)時(shí)：
6 個(gè)回復(fù)
Bezalelzx - 亞馬遜合規(guī)解決方案
贊同來(lái)自: oh hellokitty
?
你可以參考一下我在這里的回答：http://xrfireworks.com.cn/question/35131
?
他的問(wèn)題是美國(guó)CPSC協(xié)會(huì)（相當(dāng)于中國(guó)的消協(xié)，但是權(quán)利更大，可以管到貨物進(jìn)出口）買(mǎi)了他們的產(chǎn)品回去檢測(cè)，結(jié)果發(fā)現(xiàn)產(chǎn)品不合格，就讓他們召回。他們就主動(dòng)和CPSC協(xié)商，之后有了很好的解決方案。
?
你目前是被歐盟消協(xié)查到了。你可以查一下訂單記錄，看他們是否也買(mǎi)了你的產(chǎn)品然后去檢測(cè)。
?
目前他們是說(shuō)你的產(chǎn)品不合格，并且在線上給曝光了，那這個(gè)線上平臺(tái)是全歐盟范圍內(nèi)的，而且也會(huì)被各國(guó)的市場(chǎng)監(jiān)管部門(mén)收到，各個(gè)國(guó)家也都會(huì)進(jìn)行曝光，所以亞馬遜才會(huì)管得這么嚴(yán)。你目前只能根據(jù)亞馬遜的要求來(lái)做。
?
你可以把產(chǎn)品信息提供給我，我?guī)湍悴闅W盟召回你們產(chǎn)品的原因（WX：founder_fun）
?
解決方法：
第一種，那目前如果你們認(rèn)為自己的產(chǎn)品合格，沒(méi)有品質(zhì)問(wèn)題，就可以找廠家或是自己的出一個(gè)符合性聲明（Doc，其實(shí)也就是Letter?of?Compliance），附上你們的測(cè)試報(bào)告，交給亞馬遜和歐盟進(jìn)行申訴。如果申訴成功，他們會(huì)撤銷(xiāo)所有的召回通知的。
?
第二種，如果產(chǎn)品確實(shí)有問(wèn)題，那你們就需要召回產(chǎn)品，并銷(xiāo)毀庫(kù)存，這是對(duì)你們店鋪?zhàn)鲎畲蟮难a(bǔ)救。如果不好好處理的話，會(huì)給賬戶(hù)帶來(lái)非常大的損失。估計(jì)他們下一步就會(huì)凍結(jié)你的賬戶(hù)資金（如果你不主動(dòng)銷(xiāo)毀庫(kù)存，他們就會(huì)替你銷(xiāo)毀，然后錢(qián)由你出）。
?
?
Bezalelzx - 亞馬遜合規(guī)解決方案
贊同來(lái)自: oh hellokitty
?
你可以參考一下我在這里的回答：http://xrfireworks.com.cn/question/35131
?
他的問(wèn)題是美國(guó)CPSC協(xié)會(huì)（相當(dāng)于中國(guó)的消協(xié)，但是權(quán)利更大，可以管到貨物進(jìn)出口）買(mǎi)了他們的產(chǎn)品回去檢測(cè)，結(jié)果發(fā)現(xiàn)產(chǎn)品不合格，就讓他們召回。他們就主動(dòng)和CPSC協(xié)商，之后有了很好的解決方案。
?
你目前是被歐盟消協(xié)查到了。你可以查一下訂單記錄，看他們是否也買(mǎi)了你的產(chǎn)品然后去檢測(cè)。
?
目前他們是說(shuō)你的產(chǎn)品不合格，并且在線上給曝光了，那這個(gè)線上平臺(tái)是全歐盟范圍內(nèi)的，而且也會(huì)被各國(guó)的市場(chǎng)監(jiān)管部門(mén)收到，各個(gè)國(guó)家也都會(huì)進(jìn)行曝光，所以亞馬遜才會(huì)管得這么嚴(yán)。你目前只能根據(jù)亞馬遜的要求來(lái)做。
?
你可以把產(chǎn)品信息提供給我，我?guī)湍悴闅W盟召回你們產(chǎn)品的原因（WX：founder_fun）
?
解決方法：
第一種，那目前如果你們認(rèn)為自己的產(chǎn)品合格，沒(méi)有品質(zhì)問(wèn)題，就可以找廠家或是自己的出一個(gè)符合性聲明（Doc，其實(shí)也就是Letter?of?Compliance），附上你們的測(cè)試報(bào)告，交給亞馬遜和歐盟進(jìn)行申訴。如果申訴成功，他們會(huì)撤銷(xiāo)所有的召回通知的。
?
第二種，如果產(chǎn)品確實(shí)有問(wèn)題，那你們就需要召回產(chǎn)品，并銷(xiāo)毀庫(kù)存，這是對(duì)你們店鋪?zhàn)鲎畲蟮难a(bǔ)救。如果不好好處理的話，會(huì)給賬戶(hù)帶來(lái)非常大的損失。估計(jì)他們下一步就會(huì)凍結(jié)你的賬戶(hù)資金（如果你不主動(dòng)銷(xiāo)毀庫(kù)存，他們就會(huì)替你銷(xiāo)毀，然后錢(qián)由你出）。
?
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