社區(qū) 發(fā)現(xiàn) Amazon 有效追蹤率低導(dǎo)致 賬號(hào)類目受限，有沒有什...
有效追蹤率低導(dǎo)致 賬號(hào)類目受限，有沒有什么要點(diǎn)或者有人申訴通過嗎？
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寫了POA? ?
咋感覺比侵權(quán)的還難申訴
有沒有什么要點(diǎn)或者有人申訴通過嗎？
寫了POA? ?
咋感覺比侵權(quán)的還難申訴
有沒有什么要點(diǎn)或者有人申訴通過嗎？
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18 個(gè)回復(fù)
olivia16888
贊同來自: maxxxaz
1.整理目前知道的無效追蹤的訂單和跟蹤號(hào)
2.道歉，承認(rèn)錯(cuò)誤，并說明造成無效追蹤的原因。
3.寫POA。
4. 重中之重，如果實(shí)際是已經(jīng)到貨的，一單單解釋原因，附上到貨狀態(tài)和跟蹤軌跡的鏈接?。?！
像我這邊一個(gè)是運(yùn)營填錯(cuò)快遞方式云途YT開頭快遞訂單確選擇了USPS。直接說這些單子因?yàn)樘铄e(cuò)物流公司導(dǎo)致無法追蹤，但實(shí)際已經(jīng)到貨。訂單號(hào)A，快遞單號(hào)A，blah blah之類一堆。
5. 任何時(shí)候都可以去申訴，通過了就能回來。我這邊一個(gè)賬號(hào)隔了大半年才知道被禁止，但是幸好無效追蹤的那些運(yùn)營有備份，在去申請(qǐng)也是秒過。 附上POA的部分內(nèi)容，有一些是參考了以前同行的部分內(nèi)容。
?
1)Keep tracking the packages frequently until the package is delivered successfully when we confirm the shipment.
2)Negotiate with the logistic carrier.
① They should shipped out packages in time according to the agreed time upon receipt of the packages.
② The logistics information of each package must be online for tracking timely, truly and effectively.
③ If there is a delay or lost in the delivery of the package, they need to inform us in time so that we can notify the buyer and take corresponding measures.
3)On one hand, we will change more and more inventory to fulfilled by Amazon to ensure that the packages will make quick, safe and accurate arrival. On the other hand, we will replenish inventory in a timely manner to prevent orders that cannot be shipped due to product shortages, ensure that the order can be shipped within the agreed time. We will strive to provide faster and better service for our customers.
4) We certainly carried out these plans in the past a few months once we recognized this mistake. We list all 17 orders in Home Category in this year (Pls refer to attachment: logistics information of 17 orders in Home). All these orders are with valid tracking, filled in correct information, shipped timely and delivered ahead of Amazon promised delivery date.