請問大家有沒有遇到商標(biāo)侵權(quán)沒有申訴渠道的。后臺郵箱收到來自notice@amazon.com的郵件，說我商標(biāo)侵權(quán)了，我確實(shí)在五點(diǎn)和關(guān)鍵詞里有這個(gè)侵權(quán)詞，但是我沒有收到任何的績效通知，在后臺賬戶狀況那里也沒有出現(xiàn)感嘆號，也沒有任何申訴渠道。開了case問客服，客服說只能幫我轉(zhuǎn)到相關(guān)團(tuán)隊(duì)再給我回復(fù)，可是遲遲沒有收到任何回復(fù)。
notice@amazon.com發(fā)來的郵件如下：
Hello,

We are contacting you because we received a report of trademark infringement on the product detail page associated with one or more of your listings. The rights owner communication about the alleged infringement and the listing containing the trademarked terms are at the bottom of this message.

Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Using trademarked terms in a way that might lead their product to be confused with a different trademarked product is against our policies.

Please modify your product and product detail page to ensure they do not infringe on the trademark of the rights owner listed below.

Examples of unacceptable terms:
-- "AmazonBasics speaker charging cable." AmazonBasics is trademarked by Amazon.
-- “Wireless Amazon speaker for laptop.” Amazon is trademarked by Amazon.
-- “Cable similar to Pinzon.” Pinzon is trademarked by Amazon, and we prohibit the use of “similar to.”

Examples of acceptable terms:
-- "Cable for charging AmazonBasics speaker." The cable is not created or sold by Amazon.
-- “Wireless speaker for laptop, compatible with AmazonBasics.” The speaker is not created by Amazon.
-- “Basic cable works with Pinzon.” The cable is not sold or created by Pinzon.

We’re here to help.
If you need help understanding why your images may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.c ... 361070).

Have your listings been removed in error?
If you have never sold or listed the product, please reach out to us and tell us.

If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.

The rights owner contact information can be found below:
-- NAME OF RIGHTS OWNER- XXXX
-- EMAIL ADDRESS OF RIGHTS?OWNER-XXXX@XXXXX.com

?For any other reason, please explain to us why you were warned in error so that we can investigate the case.

What happens if I do not provide the requested information?
If you do not provide the information within 90 days, you will receive a request to remove the inventory associated with these listing per our removal policy (https://sellercentral.amazon.com/gp/help/202000820). Failure to address this request can lead to destruction of your inventory.


ASIN: XXXXXXX
Infringement type: Trademark
Trademark: XXXXXXX
Complaint ID: XXXXXXXXX

You can view your account performance (https://sellercentral.amazon.c ... l_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
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然后我自己去開英文case，回復(fù)我說因?yàn)镹on Infringement而被下架，同時(shí)也給了我一個(gè)申訴郵箱，但是發(fā)給這個(gè)郵箱poa久久都不回復(fù)。case回復(fù)如下：
Hello?from?Amazon?Selling?Partner?Support,

We?understand?that?you?are?unable?to?appeal?for?an?ASIN: XXXXXXXXX which?has?been?identified?for?the?trademark?infringement.

Upon?checking,?we?can?see?that?the?ASIN: XXXXXXXXXX has?been?suppressed?due?to?Non?Infringement.?Please?update?your?listing?by?removing?any?infringing?content.?Since?you?are?unable?to?appeal?for?the?particular?listing?in?the?Account?Health?Dashboard,?you?may?have?to?appeal?for?this?ASIN?by?contacting?at?vendor-inf-appeals@amazon.com.

After?you?have?contacted?them,?they?will?help?you?in?regarding?the?reinstatement?of?the?listing?and?they?will?assist?you?in?further?procedures.
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請問有人碰到過這種問題嗎？我該如何解決呢？謝謝！