If your A-to-z Guarantee claim was denied for purchases made on the Amazon.com website, you can appeal the decision in the?Orders?section of?Your Account.To make an appeal for purchases made on the Amazon.com website:?Go to?Your Orders.
?Locate your order in the list and click?File/View Claim.
?Click?Appeal decision?and follow the prompts to explain your reason of appeal.
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Appeal a Denied Claim
If your A-to-z Guarantee claim was denied for purchases made on the Amazon.com website, you can appeal the decision in the?Orders?section of?Your Account.To make an appeal for purchases made on the Amazon.com website:?Go to?Your Orders.
?Locate your order in the list and click?File/View Claim.
?Click?Appeal decision?and follow the prompts to explain your reason of appeal.
?Click?Appeal decision?to complete request.