社區(qū) 發(fā)現(xiàn) Amazon 《求助》你的銷售權(quán)限已被移除，這種申訴怎...
《求助》你的銷售權(quán)限已被移除，這種申訴怎么寫計劃呢
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Hello, We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.
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All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.
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What you can do
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Respond to this message with a plan of action that includes the following:
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1. Description of the issues that caused the complaints. 2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again. 3. Any additional details you would like us to know. For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help. What happens next We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
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Learn more Sellers should understand our policies regarding product condition and listing items accurately. To learn more, search “Prohibited Seller Activities and Actions,” “Product Detail Page Rules,” and “Condition Guidelines” in Seller Central Help.
Hello, We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.
?
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.
?
What you can do
?
Respond to this message with a plan of action that includes the following:
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1. Description of the issues that caused the complaints. 2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again. 3. Any additional details you would like us to know. For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help. What happens next We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
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Learn more Sellers should understand our policies regarding product condition and listing items accurately. To learn more, search “Prohibited Seller Activities and Actions,” “Product Detail Page Rules,” and “Condition Guidelines” in Seller Central Help.
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贊同來自: Adair 、 fanjing
step 1, 導(dǎo)致問題的根本原因。
step 2, 您為解決問題所采取的措施。
step 3, 您為防止日后出現(xiàn)問題所采取的措施
所以我們可以一步步來處理
首先確定自己因何原因?qū)е落N售權(quán)被移除。
1.訂單缺陷率高
2.遲發(fā)率高
3.配送前訂單取消率高
4.有效追蹤率低
5.假冒商品投訴
6.對商品狀況的投訴
7.以新品狀況銷售的二手/已殘損商品
8.收到的商品與購買的商品不一樣
9.收到的商品已殘損
10.商品不完整或少于本應(yīng)收到的商品。有關(guān)更多信息，請參閱商品真?zhèn)魏唾|(zhì)量幫助頁面。
11.侵權(quán)通知
12.安全事故
13.安全問題（例如將二手商品作為新品出售，或商品與廣告描述不一致）
14.商品過期投訴
15.銷售促銷用途的媒介類商品
16.刪除貨件，或沒有按照入庫計劃將商品發(fā)送給我們。
17.供應(yīng)商直送違規(guī)行為
大概率就是這17類里面的某一個或者某幾個，然后接下來你針對這個question你準(zhǔn)備怎么處理。
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問題了解了后，處理的話，機(jī)智點。自發(fā)貨的那些問題就忽略哈，其他幾項其實可以參考有新同事/試用期間的員工等不懂規(guī)則，倉庫打包失誤，競爭對手惡意競爭刷我們的產(chǎn)品等等，可自行思考各種可能性，腦洞大開無所謂。
根據(jù)以上原因?qū)懩阈枰霓k法，處理方式等
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并且為了防范未來失誤，你會怎么怎么預(yù)防這些情況發(fā)生。
這里越詳細(xì)越真誠越能搞定。
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PS: 有幫助的話，麻煩點個贊。沖擊威望。謝謝！
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