Subject: Dangerous Product Caused Fire and Injury – Immediate Refund and $50 Compensation Demanded
Dear Sir/Madam,
I am writing to report a serious safety incident involving a defective and hazardous electronic product I purchased from your store via Amazon. Due to being away on an extended holiday, I only recently had the opportunity to use the product for the first time. Upon connecting the device exactly as instructed, it exploded, causing a fire in my home.
As a direct result of this dangerous incident:
* I sustained a burn injury to my hand,
* A fire broke out in my home,
* My desk was completely destroyed (estimated value: $50),
* I had to immediately dispose of both the damaged product and the burned desk to prevent further harm and ensure household safety.
This was an extremely dangerous and unacceptable event that posed a significant risk to health, safety, and property. The product was clearly unsafe and failed to meet basic electrical safety standards.
According to Amazon’s Product Safety and Returns Policy:
“For safety reasons, Amazon may instruct customers to dispose of defective, hazardous, or unsanitary items rather than returning them.”
— Source: Amazon Customer Service – Returns & Product Safety
In line with this policy and due to the health and fire risks involved, it was neither appropriate nor safe to return or photograph the damaged items.
Therefore, I am demanding the following:
* A full refund for the defective product,
* $50 compensation for the destroyed desk,
* No further requests for product return or photographic evidence.
If I do not receive written confirmation within 48 hours, I will immediately take the following actions:
* File a formal complaint with Amazon against your store,
* Post a detailed and permanent negative review on your seller profile,
* Report the product to Amazon’s Product Safety & Compliance team,
* Pursue legal action for personal injury and property damage through consumer protection authorities.
This is your final opportunity to resolve this matter amicably. After the 48-hour deadline, all legal, financial, and reputational consequences will rest solely with you.
I expect confirmation that the full refund and $50 compensation have been issued within 48 hours of this notice.
Sincerely,事由 危險(xiǎn)產(chǎn)品導(dǎo)致火災(zāi)和傷害 - 要求立即退款并賠償 50 美元
尊敬的先生/女士
我寫信報(bào)告一起嚴(yán)重的安全事故，該事故涉及我通過(guò)亞馬遜從貴商店購(gòu)買的一件有缺陷的危險(xiǎn)電子產(chǎn)品。由于長(zhǎng)期在外度假，我最近才有機(jī)會(huì)第一次使用該產(chǎn)品。在完全按照說(shuō)明連接該設(shè)備時(shí)，它發(fā)生了爆炸，導(dǎo)致我家起火。
這次危險(xiǎn)事件的直接后果是
* 我的手被燒傷、
* 家中起火、
* 我的書桌被完全毀壞（估計(jì)價(jià)值 50 美元）、
* 我不得不立即處理?yè)p壞的產(chǎn)品和燒毀的書桌，以防止進(jìn)一步的傷害并確保家庭安全。
這是一起極其危險(xiǎn)和不可接受的事件，對(duì)健康、安全和財(cái)產(chǎn)構(gòu)成了重大風(fēng)險(xiǎn)。該產(chǎn)品顯然不安全，不符合基本的電氣安全標(biāo)準(zhǔn)。
根據(jù)亞馬遜的 “產(chǎn)品安全和退貨政策”，"出于安全原因，亞馬遜可能會(huì)指示用戶退貨：
“出于安全考慮，亞馬遜可能會(huì)指示客戶處理有缺陷、危險(xiǎn)或不衛(wèi)生的物品，而不是將其退回"。
- 資料來(lái)源 亞馬遜客戶服務(wù) - 退貨與產(chǎn)品安全
根據(jù)這一政策，由于涉及健康和火災(zāi)風(fēng)險(xiǎn)，退貨或拍攝損壞物品既不合適也不安全。
因此，我要求如下：
* 對(duì)有缺陷的產(chǎn)品全額退款、
* 為被毀壞的辦公桌賠償 50 美元、
* 不再要求退貨或拍照取證。
如果我在 48 小時(shí)內(nèi)沒有收到書面確認(rèn)，我將立即采取以下行動(dòng)：
* 向亞馬遜提出針對(duì)貴店的正式投訴、
* 在您的賣家個(gè)人資料上發(fā)布詳細(xì)的永久性負(fù)面評(píng)論、
* 向亞馬遜產(chǎn)品安全與合規(guī)團(tuán)隊(duì)報(bào)告該產(chǎn)品、
* 通過(guò)消費(fèi)者保護(hù)機(jī)構(gòu)對(duì)人身傷害和財(cái)產(chǎn)損失提起法律訴訟。
這是您友好解決此事的最后機(jī)會(huì)。在 48 小時(shí)期限之后，所有法律、財(cái)務(wù)和聲譽(yù)后果將由您自行承擔(dān)。
我希望在本通知發(fā)出后 48 小時(shí)內(nèi)，確認(rèn)全額退款和 50 美元賠償已經(jīng)發(fā)放。
此致
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實(shí)際上我這個(gè)產(chǎn)品是電源線，用在車上的電源線，使用場(chǎng)景也是在車?yán)锩?，因?yàn)橐粋€(gè)接口是插在點(diǎn)煙器的。。。。。但是她說(shuō)她家燒了
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這事情第一時(shí)間跟老板討論，老板怕后續(xù)有什么麻煩，也就直接妥協(xié)了，沒有找客服，因?yàn)闆]有能給美金的渠道所以直接退款，但是退款的金額達(dá)不到50美金，也將就退了
想問問論壇里的各位大佬，是否有遇到過(guò)這種情況，我也試著翻論壇也沒找到過(guò)類似的事情（其實(shí)很想說(shuō)的是論壇里的搜索引擎有些差強(qiáng)人意（捂臉））