這是我上周五美國站收到的業(yè)績通知小紅旗，凍結了我?guī)讉€SKU,原因是客戶抱怨太多。我的好幾個Listing，Review一直很低，在3星上下徘徊，但是賣了一年都沒出警告，現(xiàn)在提示說，客戶Complaints太多，讓我在10天內(nèi)給出解決客戶抱怨的方案，如果給不出，可能會封店。
這些產(chǎn)品都是我店鋪主推的產(chǎn)品，如果我不做這些產(chǎn)品，那店鋪就沒單子了，而且FBA還壓了幾千件貨。
如果我改一改Listing描述和圖片，也許只能提高一點點評分，也不能保證就能完全解決問題。到時候Listing申訴中承諾的改善，如果沒有實現(xiàn)，會不會封店的危險很高？好糾結呀！
Dear xxx
We received complaints about item(s) listed at the end of this email. These item(s) did not accurately match the condition or description of the product mentioned in the product detail page of your listings.
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Why did I receive this message?
Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
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Learn more about our policies in Seller Central Help:
--Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
--Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)
--Amazon Product Authenticity and Quality Help Page (https://sellercentral.amazon.com/gp/help/G202010130)
--Best Practices in Product Authenticity and Quality (https://sellercentral.amazon.c ... %3D554)
--Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)
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How do I reactivate my listings?
You can edit and reactivate your listings in the Inventory section of Seller Central. Please also provide the following information within 10 days:
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1) A plan of action that explains:
-- The root cause(s) that led to the complaints about the condition of your items.
-- The actions you have taken to resolve the complaints about the condition of your items.
-- The steps you have taken to prevent future complaints about the condition of your items.
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Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
--Review your communications from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.
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You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
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How do I send the required information?
Please send the above information to pq-product-review@amazon.com.
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What happens if I do not send the requested information?
If we do not receive the requested information, and you do not resolve these concerns within 10 calendar days, we may deactivate your Amazon seller account.
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We're here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).
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You can view your account’s performance at (https://sellercentral.amazon.c ... _em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/ap ... 141485) or Android (https://play.google.com/store/ ... l%3Den) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
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Complaint type: NOT AS ADVERTISED
ASINs:?? xxxx共8個Asins
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Sincerely,
Seller Performance Team