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所在分類(lèi):  Amazon 所屬圈子: Amazon 檢測(cè)認(rèn)證合規(guī)

產(chǎn)品被投訴安全問(wèn)題，product safety concern，只是家居用品，沒(méi)有帶電，投訴劃手，請(qǐng)問(wèn)我該怎么做

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請(qǐng)問(wèn)下，突然收到郵件，說(shuō)產(chǎn)品安全問(wèn)題，提示劃手什么的，還列了幾條投訴的內(nèi)容，接下來(lái)讓我提供某些認(rèn)證，但是產(chǎn)品非帶電，也不是兒童玩具，劃手的問(wèn)題，不知道要檢測(cè)什么，請(qǐng)問(wèn)各位大佬，我該怎么做，做哪些報(bào)告，現(xiàn)在還沒(méi)有檢測(cè)報(bào)告，15天找機(jī)構(gòu)來(lái)得及嗎？
?
如下是郵件內(nèi)容，
?
We ask that you please respond with the appropriate documentation within 15 days by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the product in English. Include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

Please provide the appropriate standard for this product . If you have questions about the appropriate standards for the product, please consult with the laboratory directly

2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.

Thank you for your cooperation on this important matter.

Please note:
Your product will be removed from the website if we do not hear back from you with the requested documents within the next 15 days.


To see the file named 'US_CA+Product+Compliance+Guidelines+-+17025.pdf' included with this correspondence, please use the Seller Central case link given below the signature.


Best Regards,

Mauricio R.
Amazon.com Product Safety
=======================================

If you are not the original recipient of this message, please do not reply to this message and respond via the following link:?http://sellercentral.amazon.co ... vc%3F

NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals if the ASINs are not reinstated within 30 days. To avoid this please appeal and provide documentations at your earliest opportunity. For details on when your units are scheduled for automatic removal visit Fix stranded inventory:?https://sellercentral.amazon.c ... tory/?
Please note that you must ensure removal/disposal orders are successfully executed.

If you experience any issues, please contact seller support using:?https://sellercentral.amazon.c ... _home
已邀請(qǐng):
匿名用戶

匿名用戶

贊同來(lái)自:

很簡(jiǎn)單??? 郵件已經(jīng)告訴你了呀?? US_CA+Product+Compliance+Guidelines+-+17025??? 可以找服務(wù)商 看有沒(méi)有做這個(gè)認(rèn)證的?? 順便做一下cpc? 如果帶電或者可以用電使用的? 做ul認(rèn)證?? 一個(gè)星期吧??? 提交這些認(rèn)證? 再加上?? 產(chǎn)品圖? 包裝詳情資料? 說(shuō)明書(shū)? 就可以恢復(fù)了? 。亞馬遜回復(fù) 你的?? 已經(jīng)告訴你該怎么做了。趕緊去做吧。這個(gè)應(yīng)該也不是惡意投訴啊之類(lèi)的，就可能是你的產(chǎn)品確實(shí)存在安全隱患，然后呢，或者是你售后沒(méi)有處理好，導(dǎo)致客戶不滿意，然后去亞馬遜投訴了，而且第一次亞馬遜是不會(huì)讓你提供這些資料的，會(huì)根據(jù)情況給你警告，你勾一下就沒(méi)事了?，F(xiàn)在你要提交資料的話，應(yīng)該是被舉報(bào)多次了，問(wèn)題頻繁出現(xiàn)，亞馬遜就是想督促你去解決這個(gè)問(wèn)題，避免再次出現(xiàn)這種投訴。
只能按照他郵件中的去做。
匿名用戶

匿名用戶

贊同來(lái)自:

很簡(jiǎn)單??? 郵件已經(jīng)告訴你了呀?? US_CA+Product+Compliance+Guidelines+-+17025??? 可以找服務(wù)商 看有沒(méi)有做這個(gè)認(rèn)證的?? 順便做一下cpc? 如果帶電或者可以用電使用的? 做ul認(rèn)證?? 一個(gè)星期吧??? 提交這些認(rèn)證? 再加上?? 產(chǎn)品圖? 包裝詳情資料? 說(shuō)明書(shū)? 就可以恢復(fù)了? 。亞馬遜回復(fù) 你的?? 已經(jīng)告訴你該怎么做了。趕緊去做吧。這個(gè)應(yīng)該也不是惡意投訴啊之類(lèi)的，就可能是你的產(chǎn)品確實(shí)存在安全隱患，然后呢，或者是你售后沒(méi)有處理好，導(dǎo)致客戶不滿意，然后去亞馬遜投訴了，而且第一次亞馬遜是不會(huì)讓你提供這些資料的，會(huì)根據(jù)情況給你警告，你勾一下就沒(méi)事了?，F(xiàn)在你要提交資料的話，應(yīng)該是被舉報(bào)多次了，問(wèn)題頻繁出現(xiàn)，亞馬遜就是想督促你去解決這個(gè)問(wèn)題，避免再次出現(xiàn)這種投訴。
只能按照他郵件中的去做。
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