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社區(qū) 發(fā)現(xiàn) Amazon 產(chǎn)品被投訴安全問題，product sa...

所在分類: Amazon 所屬圈子: Amazon 檢測認證合規(guī)

產(chǎn)品被投訴安全問題，product safety concern，只是家居用品，沒有帶電，投訴劃手，請問我該怎么做

發(fā)帖7次被置頂1次被推薦0次質量分1星回帖互動87次歷史交流熱度8.33% 歷史交流深度0%

請問下，突然收到郵件，說產(chǎn)品安全問題，提示劃手什么的，還列了幾條投訴的內(nèi)容，接下來讓我提供某些認證，但是產(chǎn)品非帶電，也不是兒童玩具，劃手的問題，不知道要檢測什么，請問各位大佬，我該怎么做，做哪些報告，現(xiàn)在還沒有檢測報告，15天找機構來得及嗎？
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如下是郵件內(nèi)容，
?
We ask that you please respond with the appropriate documentation within 15 days by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the product in English. Include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

Please provide the appropriate standard for this product . If you have questions about the appropriate standards for the product, please consult with the laboratory directly

2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.

Thank you for your cooperation on this important matter.

Please note:
Your product will be removed from the website if we do not hear back from you with the requested documents within the next 15 days.

To see the file named 'US_CA+Product+Compliance+Guidelines+-+17025.pdf' included with this correspondence, please use the Seller Central case link given below the signature.

Best Regards,

Mauricio R.
Amazon.com Product Safety
=======================================

If you are not the original recipient of this message, please do not reply to this message and respond via the following link:?http://sellercentral.amazon.co ... vc%3F

NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals if the ASINs are not reinstated within 30 days. To avoid this please appeal and provide documentations at your earliest opportunity. For details on when your units are scheduled for automatic removal visit Fix stranded inventory:?https://sellercentral.amazon.c ... tory/?
Please note that you must ensure removal/disposal orders are successfully executed.

If you experience any issues, please contact seller support using:?https://sellercentral.amazon.c ... _home

9 個回復

匿名用戶

很簡單??? 郵件已經(jīng)告訴你了呀?? US_CA+Product+Compliance+Guidelines+-+17025??? 可以找服務商看有沒有做這個認證的?? 順便做一下cpc? 如果帶電或者可以用電使用的? 做ul認證?? 一個星期吧??? 提交這些認證? 再加上?? 產(chǎn)品圖? 包裝詳情資料? 說明書? 就可以恢復了? 。亞馬遜回復你的?? 已經(jīng)告訴你該怎么做了。趕緊去做吧。這個應該也不是惡意投訴啊之類的，就可能是你的產(chǎn)品確實存在安全隱患，然后呢，或者是你售后沒有處理好，導致客戶不滿意，然后去亞馬遜投訴了，而且第一次亞馬遜是不會讓你提供這些資料的，會根據(jù)情況給你警告，你勾一下就沒事了。現(xiàn)在你要提交資料的話，應該是被舉報多次了，問題頻繁出現(xiàn)，亞馬遜就是想督促你去解決這個問題，避免再次出現(xiàn)這種投訴。
只能按照他郵件中的去做。

匿名用戶

很簡單??? 郵件已經(jīng)告訴你了呀?? US_CA+Product+Compliance+Guidelines+-+17025??? 可以找服務商看有沒有做這個認證的?? 順便做一下cpc? 如果帶電或者可以用電使用的? 做ul認證?? 一個星期吧??? 提交這些認證? 再加上?? 產(chǎn)品圖? 包裝詳情資料? 說明書? 就可以恢復了? 。亞馬遜回復你的?? 已經(jīng)告訴你該怎么做了。趕緊去做吧。這個應該也不是惡意投訴啊之類的，就可能是你的產(chǎn)品確實存在安全隱患，然后呢，或者是你售后沒有處理好，導致客戶不滿意，然后去亞馬遜投訴了，而且第一次亞馬遜是不會讓你提供這些資料的，會根據(jù)情況給你警告，你勾一下就沒事了?，F(xiàn)在你要提交資料的話，應該是被舉報多次了，問題頻繁出現(xiàn)，亞馬遜就是想督促你去解決這個問題，避免再次出現(xiàn)這種投訴。
只能按照他郵件中的去做。