社區(qū) 發(fā)現(xiàn) Amazon 沒有VP的評價如何處理？如果在平臺內(nèi)舉報...
沒有VP的評價如何處理？如果在平臺內(nèi)舉報這種評價，或者是找服務商刪除評價，這樣是否存在風險？
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背景：
產(chǎn)品是屬于高客單價產(chǎn)品，發(fā)FBA了，隨著銷售進行，會存在FBA退貨，退貨有一部分是不可售的庫存。
因為貨值比較高所以直接棄置的話損失比較大，所以找了一個渠道處理不可售的庫存（低價回收不可售庫存，能夠減少一定的損失），所以定期對不可售的庫存移除到渠道的地址。
渠道處理我們的退貨庫存 是通過 線下/第三方平臺（非亞馬遜，例如ebay等） 進行處理銷售給終端顧客。
?
會存在一部分客戶 沒有從亞馬遜購買，從渠道那里進行購買的，但是會在亞馬遜上面留下評價（大多數(shù)是差評），沒有Verified Purchase(VP評論)的標志
問題：
1.針對這種沒有沒有Verified Purchase(VP評論)的標志的差評 我應該如何處理？如何應對這種情況？
2.如果在平臺內(nèi)舉報這種評價，或者是找服務商刪除評價，這樣是否存在風險？
產(chǎn)品是屬于高客單價產(chǎn)品，發(fā)FBA了，隨著銷售進行，會存在FBA退貨，退貨有一部分是不可售的庫存。
因為貨值比較高所以直接棄置的話損失比較大，所以找了一個渠道處理不可售的庫存（低價回收不可售庫存，能夠減少一定的損失），所以定期對不可售的庫存移除到渠道的地址。
渠道處理我們的退貨庫存 是通過 線下/第三方平臺（非亞馬遜，例如ebay等） 進行處理銷售給終端顧客。
?
會存在一部分客戶 沒有從亞馬遜購買，從渠道那里進行購買的，但是會在亞馬遜上面留下評價（大多數(shù)是差評），沒有Verified Purchase(VP評論)的標志
問題：
1.針對這種沒有沒有Verified Purchase(VP評論)的標志的差評 我應該如何處理？如何應對這種情況？
2.如果在平臺內(nèi)舉報這種評價，或者是找服務商刪除評價，這樣是否存在風險？
倒計時：
9 個回復
匿名用戶
贊同來自: Sara。
申訴渠道可以在幫助-支持-商品信息-評論這里開case，或者發(fā)送到評論團隊：review-seller-appeals@amazon.com?
2.找服務商的風險要看服務商是什么手段，如果是給買家寫信溝通刪除的話，那會對店鋪會有封號風險，如果是安排干凈的買家號去點report，相對風險會低一些。
?
相關(guān)申訴差評框架模板參考：
Dear review-appeals group,
This is my shop:
This is my brand:
This is my seller email:
I am writing this letter because I have recently received malicious comments and would like the Comment Complaint Team to help me investigate and remove these false comments of untair commercial competition, thank you very much! Below are the evidence and screenshots I provided.
ASIN of the product:
Title of the review:
The name of the reviewer:
A number of reviews and negative reviews post by this buyer account:
15 review, 13 negative review
The date of the review as it appears on our website: September 14, 2022
The direct link to the review:
Reason:
1. xxx review has no real purchase, None of them has a Verified Purchase.
2. xxx reviews are often updated several times a day. He usually gives different products and different negative reviews within a day, which is not in line with normal reviews.
3. All of the reviews are negative reviews and post by that buyer account. Only the last few days have been updated with positive reviews, and the updates have been very intensive.
4. I sold this product on September 30 and xxx reviewed it on September 24, just one week after maliciously smearing my product without going through with the purchase.
As you can see, I am a new seller and I have only 3 products in my store. As a new seller, I have always followed Amazon's rules and no irregularities.
匿名用戶
贊同來自: Sara。
申訴渠道可以在幫助-支持-商品信息-評論這里開case，或者發(fā)送到評論團隊：review-seller-appeals@amazon.com?
2.找服務商的風險要看服務商是什么手段，如果是給買家寫信溝通刪除的話，那會對店鋪會有封號風險，如果是安排干凈的買家號去點report，相對風險會低一些。
?
相關(guān)申訴差評框架模板參考：
Dear review-appeals group,
This is my shop:
This is my brand:
This is my seller email:
I am writing this letter because I have recently received malicious comments and would like the Comment Complaint Team to help me investigate and remove these false comments of untair commercial competition, thank you very much! Below are the evidence and screenshots I provided.
ASIN of the product:
Title of the review:
The name of the reviewer:
A number of reviews and negative reviews post by this buyer account:
15 review, 13 negative review
The date of the review as it appears on our website: September 14, 2022
The direct link to the review:
Reason:
1. xxx review has no real purchase, None of them has a Verified Purchase.
2. xxx reviews are often updated several times a day. He usually gives different products and different negative reviews within a day, which is not in line with normal reviews.
3. All of the reviews are negative reviews and post by that buyer account. Only the last few days have been updated with positive reviews, and the updates have been very intensive.
4. I sold this product on September 30 and xxx reviewed it on September 24, just one week after maliciously smearing my product without going through with the purchase.
As you can see, I am a new seller and I have only 3 products in my store. As a new seller, I have always followed Amazon's rules and no irregularities.