社區(qū) 發(fā)現 Amazon 吐槽!!!亞馬遜擅自給人貼標 還是錯的標...
吐槽?。?!亞馬遜擅自給人貼標 還是錯的標簽 導致客戶收到錯誤商品 退貨率飆升
亞馬遜是有什么毛病嗎?為什么要擅自給人貼標?還是錯的標簽 導致客戶收到錯誤商品 退貨率飆升 還被客戶投訴來了績效
啊啊啊啊啊啊 要被氣死了
開case檢查 查到了幾十個錯誤的 現在這幾十個貨被丟到不可售了 客服意思是 要我們自行移倉換標再移進來 ?。??
(看了回傳過來的圖片 我們的產品被二次貼了錯誤的標 所以是他們倉庫人員的失誤 現在要我們買單??)
14 個回復
毛茸茸犀牛
贊同來自: darkzone
另外一個開英文case提供ASIN和退貨訂單號,目前狀態(tài)是亞馬遜處理中,可能可以成功吧
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下面是case回復,供參考
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Relabeling by Amazon Warehouse:
Yes, we do relabeling. If we found any ASIN that was relabeled to different ASIN we'll contact you for correct matching ASIN. If you provide correct matching ASIN we'll relabel those units to correct matching ASIN. Sometimes Amazon would've relabeled incorrectly in those instance we'll find matching ASIN on our own and will start the relabeling process.
Relabeling Charges:
We don't charge for the relabeling process.
Providing Correct Labeling Information:
So regarding providing Correct labeling Information, when we confirm defect (Product is relabeled incorrectly) we'll contact you with images and will ask you for matching ASIN. You just need to provide ASIN for that. There is no need of providing digital copies. Just provide us correct matching ASIN.