社區(qū) 發(fā)現(xiàn) Amazon 老賬號6.15左右已經(jīng)完成賬號審核驗證了...
老賬號6.15左右已經(jīng)完成賬號審核驗證了，但上傳產(chǎn)品出現(xiàn)5461問題，開case說是身份驗證環(huán)節(jié)異常導(dǎo)致
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1.老賬號6.15左右已經(jīng)完成賬號審核驗證了（身份+稅號+地址+電話+銀行賬戶），但6.28?上傳產(chǎn)品出現(xiàn)5461報錯（賬號的這個品牌備案去年就完成，已經(jīng)傳了一年多了），2. 準(zhǔn)備了各種證明品牌備案已經(jīng)完成還有帶證書的UPC以及產(chǎn)品圖，開了case，結(jié)果客服回復(fù)如下：
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I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.?
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
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請問這種情況我是直接在這個case底下按要求提供這些身份驗證的材料（case是在brand那邊的），還是重新連接績效團隊問清楚是不是系統(tǒng)沒更新，確認(rèn)了在回復(fù)原來的case？
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I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.?
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
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請問這種情況我是直接在這個case底下按要求提供這些身份驗證的材料（case是在brand那邊的），還是重新連接績效團隊問清楚是不是系統(tǒng)沒更新，確認(rèn)了在回復(fù)原來的case？
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倒計時：
2 個回復(fù)
奔騰的亞馬 - 拒絕內(nèi)耗
贊同來自: 山田熊貓
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但這個狀態(tài)與上架5461報錯無關(guān)，5461是品牌報錯。 可以在賬號可售之后開CASE聯(lián)系客服協(xié)助解決報錯問題.