社區(qū) 發(fā)現(xiàn) Amazon 老賬號(hào)6.15左右已經(jīng)完成賬號(hào)審核驗(yàn)證了...
老賬號(hào)6.15左右已經(jīng)完成賬號(hào)審核驗(yàn)證了，但上傳產(chǎn)品出現(xiàn)5461問題，開case說是身份驗(yàn)證環(huán)節(jié)異常導(dǎo)致
發(fā)帖15次
被置頂2次
被推薦0次
質(zhì)量分0星
回帖互動(dòng)224次
歷史交流熱度21.95%
歷史交流深度0%
1.老賬號(hào)6.15左右已經(jīng)完成賬號(hào)審核驗(yàn)證了（身份+稅號(hào)+地址+電話+銀行賬戶），但6.28?上傳產(chǎn)品出現(xiàn)5461報(bào)錯(cuò)（賬號(hào)的這個(gè)品牌備案去年就完成，已經(jīng)傳了一年多了），2. 準(zhǔn)備了各種證明品牌備案已經(jīng)完成還有帶證書的UPC以及產(chǎn)品圖，開了case，結(jié)果客服回復(fù)如下：
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I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.?
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
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請(qǐng)問這種情況我是直接在這個(gè)case底下按要求提供這些身份驗(yàn)證的材料（case是在brand那邊的），還是重新連接績效團(tuán)隊(duì)問清楚是不是系統(tǒng)沒更新，確認(rèn)了在回復(fù)原來的case？
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I understand that your US Marketplace is showing as inactive that resulted that you are not allowed to sell on this marketplace. I sincerely apologize for the frustration that this has caused you. I know how important to maintain an active listing of your product in your inventory as this generate sales for your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
After checking your account status, we identified that there is an issue with the Seller Identity Verification of your selling account. Please be advised that your account is in staging because you need to complete the Seller Identity Verification (SIV) process.?
Please be guided that Seller Identity Verification (SIV) is a process that helps verify the identity of sellers. We ask for identity information as well as documents, and the requirements vary by the seller’s location and type of business.
In this process, you are required to submit a copy of their personal identity document (e.g. national ID) and a copy of an additional document which could be a bank account statement, credit card statement, or business license.
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請(qǐng)問這種情況我是直接在這個(gè)case底下按要求提供這些身份驗(yàn)證的材料（case是在brand那邊的），還是重新連接績效團(tuán)隊(duì)問清楚是不是系統(tǒng)沒更新，確認(rèn)了在回復(fù)原來的case？
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倒計(jì)時(shí)：
2 個(gè)回復(fù)
奔騰的亞馬 - 拒絕內(nèi)耗
贊同來自: 山田熊貓
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但這個(gè)狀態(tài)與上架5461報(bào)錯(cuò)無關(guān)，5461是品牌報(bào)錯(cuò)。 可以在賬號(hào)可售之后開CASE聯(lián)系客服協(xié)助解決報(bào)錯(cuò)問題.