站內(nèi)信跟客人說對售后服務(wù)滿意的話能不能update your opinion，這樣有封店的風(fēng)險嗎

發(fā)帖7次被置頂1次被推薦1次質(zhì)量分0星回帖互動180次歷史交流熱度47.01% 歷史交流深度0%

?具體是這樣，這個客人給產(chǎn)品留了差評，我在品牌的customer reviews上找到客人差評然后說給full refund，別人回復(fù)了，就說要全額退款，然后我就這樣說
Hi, sorry for the inconvenience that caused this situation, we would like to offer you a full refund as our product does not meet your need. We are also sorry that our products did not bring you a pleasant shopping experience, so we will give you a full refund immediately. Do you want to refund directly via Amazon?
然后對面回了個
Yes
然后我這邊回復(fù)
Hi, full refund is on the way, sorry for the bad shopping experience, but if you are satisfied with our customer services, would you mind updating your opinion?
然后又回了個我給他全額退款的截圖
?
然后發(fā)完消息了，我才反應(yīng)過來這樣好像是操縱評論了，但是我的本意是如果他覺得售后服務(wù)不錯的話可以說下我們服務(wù)不錯這樣，
?
我現(xiàn)在想問的是，這樣被亞馬遜封店的風(fēng)險高嗎，我給兩個客人都這樣回復(fù)了。
?
（這個店在21年年初和22年年初都有過因?yàn)镾單而被警告的績效，沒封店也沒下過鏈接，POA也沒寫過）