社區(qū) 發(fā)現(xiàn) Amazon 產(chǎn)品圖片被添加了激光脫毛器，電子煙，除草...
產(chǎn)品圖片被添加了激光脫毛器，電子煙，除草劑，現(xiàn)在產(chǎn)品被下架，應(yīng)該怎么處理？
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我們的產(chǎn)品現(xiàn)在被下架，收到業(yè)績通知，說產(chǎn)品被亞馬遜認(rèn)為是受限產(chǎn)品，現(xiàn)在產(chǎn)品被下架，我聯(lián)系了賣家支持，支持團(tuán)隊說他們可以看到我們的產(chǎn)品圖片被別的賬號添加了激光脫毛器，電子煙，除草劑，也可以看到IP地址和我們之前的不同，我猜是有人要搞我們，我想知道我們應(yīng)該怎么處理這件事？
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下面是業(yè)績通知內(nèi)容
ASIN:XXXXXXXXXXXXX SKU:XXXXXXXXXX Title: XXXXXXXXXXXXXXXXXXXXXXX
This product has been identified as an Intense Pulsed Light (IPL) hair removal system which is a professional-use only medical device. Per Amazon policy, professional-use only medical devices may only be sold to appropriately licensed healthcare customers who have Amazon Business accounts. If you believe this determination was made in error and your product is not a professional-use only medical device, please contact Seller or Vendor Support and provide (1) photos of all sides of the product packaging, (2) photos of the instructions for use included with the product, and (3) the 510(k) number issued by the U.S. Food & Drug Administration (FDA) for this product. If the name of the product provided on the product packaging, instructions for use, or ASIN detail page does not match the device name provided on the 510(k), please also provide, with the information noted above, (1) the device manufacturer’s FDA establishment registration number OR owner/operator number, (2) the device name as it appears in the manufacturer’s device listing, and (3) a purchase order, invoice OR letter (written in English) from the manufacturer confirming that the device was purchased from the manufacturer. For more information, please see our Medical Devices and Accessories Help Page (https://sellercentral.amazon.c ... 164330) and the following FDA guidance: https://www.fda.gov/medicaldev ... 2.htm https://www.fda.gov/MedicalDev ... t.htm
經(jīng)認(rèn)定，此商品為可能含（不含）尼古丁的電子香煙、噴霧器或相關(guān)商品或配件。亞馬遜政策禁止在亞馬遜上發(fā)布或銷售電子香煙及相關(guān)商品（如電池和電子液體），無論它們是否含尼古丁。違反此政策可能會導(dǎo)致您的賬戶中的資金被永久凍留。
為什么會發(fā)生這種情況？
我們之所以采取此項措施，是因為 Amazon.com 上不允許銷售該商品。您有義務(wù)確保提供的商品符合所有適用的法律、法規(guī)和亞馬遜政策。
我需要采取哪些措施？
- 如果以上 ASIN 中有亞馬遜物流 (FBA) 商品，請針對這些 ASIN 提交移除請求，我們會將您的庫存退還至您選定的地址。如果您未能在收到此通知后的 30 天內(nèi)提交移除請求，我們會根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》和亞馬遜物流政策對您的庫存進(jìn)行棄置處理。有關(guān)亞馬遜物流政策的更多信息，請參閱 https://sellercentral.amazon.com/gp/help/201030350 和 https://sellercentral.amazon.com/gp/help/200140860。
- 請在收到此提醒后的 48 小時內(nèi)檢查您的商品，并停售、刪除或存檔不符合所有適用法律、法規(guī)和亞馬遜政策的所有商品，包括上述商品在內(nèi)。
請注意，將受限商品改為“不可售（缺貨）”狀態(tài)并不能使該商品滿足合規(guī)要求。如果您認(rèn)為您的商品被亞馬遜錯誤地識別為受限商品，請立即停售該商品以確保滿足合規(guī)性要求，同時就此限制事宜向銷售伙伴支持提出申訴。
如果我未能遵循上述說明，會怎么樣？
如未能正確停售或移除您庫存中的所有受限商品，亞馬遜可能會停用您的銷售賬戶并永久保留賬戶中的資金。
?
下面是業(yè)績通知內(nèi)容
ASIN:XXXXXXXXXXXXX SKU:XXXXXXXXXX Title: XXXXXXXXXXXXXXXXXXXXXXX
This product has been identified as an Intense Pulsed Light (IPL) hair removal system which is a professional-use only medical device. Per Amazon policy, professional-use only medical devices may only be sold to appropriately licensed healthcare customers who have Amazon Business accounts. If you believe this determination was made in error and your product is not a professional-use only medical device, please contact Seller or Vendor Support and provide (1) photos of all sides of the product packaging, (2) photos of the instructions for use included with the product, and (3) the 510(k) number issued by the U.S. Food & Drug Administration (FDA) for this product. If the name of the product provided on the product packaging, instructions for use, or ASIN detail page does not match the device name provided on the 510(k), please also provide, with the information noted above, (1) the device manufacturer’s FDA establishment registration number OR owner/operator number, (2) the device name as it appears in the manufacturer’s device listing, and (3) a purchase order, invoice OR letter (written in English) from the manufacturer confirming that the device was purchased from the manufacturer. For more information, please see our Medical Devices and Accessories Help Page (https://sellercentral.amazon.c ... 164330) and the following FDA guidance: https://www.fda.gov/medicaldev ... 2.htm https://www.fda.gov/MedicalDev ... t.htm
經(jīng)認(rèn)定，此商品為可能含（不含）尼古丁的電子香煙、噴霧器或相關(guān)商品或配件。亞馬遜政策禁止在亞馬遜上發(fā)布或銷售電子香煙及相關(guān)商品（如電池和電子液體），無論它們是否含尼古丁。違反此政策可能會導(dǎo)致您的賬戶中的資金被永久凍留。
為什么會發(fā)生這種情況？
我們之所以采取此項措施，是因為 Amazon.com 上不允許銷售該商品。您有義務(wù)確保提供的商品符合所有適用的法律、法規(guī)和亞馬遜政策。
我需要采取哪些措施？
- 如果以上 ASIN 中有亞馬遜物流 (FBA) 商品，請針對這些 ASIN 提交移除請求，我們會將您的庫存退還至您選定的地址。如果您未能在收到此通知后的 30 天內(nèi)提交移除請求，我們會根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》和亞馬遜物流政策對您的庫存進(jìn)行棄置處理。有關(guān)亞馬遜物流政策的更多信息，請參閱 https://sellercentral.amazon.com/gp/help/201030350 和 https://sellercentral.amazon.com/gp/help/200140860。
- 請在收到此提醒后的 48 小時內(nèi)檢查您的商品，并停售、刪除或存檔不符合所有適用法律、法規(guī)和亞馬遜政策的所有商品，包括上述商品在內(nèi)。
請注意，將受限商品改為“不可售（缺貨）”狀態(tài)并不能使該商品滿足合規(guī)要求。如果您認(rèn)為您的商品被亞馬遜錯誤地識別為受限商品，請立即停售該商品以確保滿足合規(guī)性要求，同時就此限制事宜向銷售伙伴支持提出申訴。
如果我未能遵循上述說明，會怎么樣？
如未能正確停售或移除您庫存中的所有受限商品，亞馬遜可能會停用您的銷售賬戶并永久保留賬戶中的資金。
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