社區(qū) 發(fā)現(xiàn) Amazon 求上架政策違規(guī)申訴模板，發(fā)布的產(chǎn)品被識別...
求上架政策違規(guī)申訴模板，發(fā)布的產(chǎn)品被識別為軍工產(chǎn)品，已經(jīng)將listing刪除，并且給官方發(fā)布郵件承認(rèn)錯誤，但后續(xù)官方要求提供更加詳細(xì)的改進(jìn)計(jì)劃
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郵件內(nèi)容如下：
我們收到了您提交的材料，但需要更多的信息來解決這個問題。
需要哪些補(bǔ)充信息？
為了解決這個問題，請給我們發(fā)送一份更詳細(xì)的計(jì)劃，提供。
--更詳細(xì)地說明你們違反限制性產(chǎn)品的根本原因，包括具體的產(chǎn)品類型和違反的政策。
-- 更詳細(xì)地說明你將采取的具體、積極的步驟，以確保這個問題在未來不會再次發(fā)生。
我如何發(fā)送所需信息？
要提交這些信息，請進(jìn)入 "賬戶健康"，點(diǎn)擊你想解決的政策違規(guī)旁邊的 "上訴"。
https://sellercentral.amazon.c ... em_rp?
如果我不發(fā)送所需信息會怎樣？
?如果我不提供可接受的行動計(jì)劃會怎樣？
如果你不提供所要求的信息，政策違規(guī)將在你的賬戶健康頁面上保留180天，從最初的違規(guī)日期開始。
我們在這里提供幫助
?要了解更多關(guān)于我們在賣方中心幫助中的政策，請?jiān)L問。如果您對上述政策或信息有疑問，請?jiān)L問 "受限產(chǎn)品"。
-- "限制性產(chǎn)品"。
https://sellercentral.amazon.com/gp/help/200164330 和
?-- "限制性產(chǎn)品常見問題"。
https://sellercentral.amazon.c ... QKV2B?
-- "賣家關(guān)于我們的受限產(chǎn)品政策的其他信息和資源"。
https://sellercentral.amazon.com/gp/help/201567350?
?你的賬戶是否符合我們的政策？
?如果你認(rèn)為有錯誤，請到 "賬戶健康 "點(diǎn)擊你想解決的違反政策旁邊的 "上訴"，提交一個解釋。
https://sellercentral.amazon.c ... em_rp?
你的解釋應(yīng)包括以下信息。
-- 你的賬戶如何沒有違反亞馬遜限制性產(chǎn)品政策。
-- 有證據(jù)表明您的賬戶符合亞馬遜限制性產(chǎn)品政策。
我們收到了您提交的材料，但需要更多的信息來解決這個問題。
需要哪些補(bǔ)充信息？
為了解決這個問題，請給我們發(fā)送一份更詳細(xì)的計(jì)劃，提供。
--更詳細(xì)地說明你們違反限制性產(chǎn)品的根本原因，包括具體的產(chǎn)品類型和違反的政策。
-- 更詳細(xì)地說明你將采取的具體、積極的步驟，以確保這個問題在未來不會再次發(fā)生。
我如何發(fā)送所需信息？
要提交這些信息，請進(jìn)入 "賬戶健康"，點(diǎn)擊你想解決的政策違規(guī)旁邊的 "上訴"。
https://sellercentral.amazon.c ... em_rp?
如果我不發(fā)送所需信息會怎樣？
?如果我不提供可接受的行動計(jì)劃會怎樣？
如果你不提供所要求的信息，政策違規(guī)將在你的賬戶健康頁面上保留180天，從最初的違規(guī)日期開始。
我們在這里提供幫助
?要了解更多關(guān)于我們在賣方中心幫助中的政策，請?jiān)L問。如果您對上述政策或信息有疑問，請?jiān)L問 "受限產(chǎn)品"。
-- "限制性產(chǎn)品"。
https://sellercentral.amazon.com/gp/help/200164330 和
?-- "限制性產(chǎn)品常見問題"。
https://sellercentral.amazon.c ... QKV2B?
-- "賣家關(guān)于我們的受限產(chǎn)品政策的其他信息和資源"。
https://sellercentral.amazon.com/gp/help/201567350?
?你的賬戶是否符合我們的政策？
?如果你認(rèn)為有錯誤，請到 "賬戶健康 "點(diǎn)擊你想解決的違反政策旁邊的 "上訴"，提交一個解釋。
https://sellercentral.amazon.c ... em_rp?
你的解釋應(yīng)包括以下信息。
-- 你的賬戶如何沒有違反亞馬遜限制性產(chǎn)品政策。
-- 有證據(jù)表明您的賬戶符合亞馬遜限制性產(chǎn)品政策。
倒計(jì)時：
6 個回復(fù)
匿名用戶
贊同來自: AlexDH
?
之前賣過的洗手液被判斷為違禁品，我們寫的申訴，你可以參考思路，然后具體怎么寫，你得根據(jù)你的產(chǎn)品實(shí)際情況來寫吧。這樣才能通過
?
Dear Amazon,
Greetings!
Thanks for your concerning to own account. We are sorry for that we were selling the product that Amazon prohibit. We listed this product on Amazon on March 3, 2022?and we deleted it on March 5, 2022. Please kindly confirm.
ASIN: B0XXXX
Title: XXXXX
1.Detail root cause of the policy violation
The product is a hand wash gel, with the COVID-19 coronavirus spreading world-widely, the world is going through a very difficult moment which demands the utmost care and attention from all of us. Our selling staff is a new-comer, who is not familiar enough with Amazon policy. She searched there are lots of hand wash gels on sale. And she think hand wash gel may be useful for people to reduce the risk of infection. So she listed the product on Amazon platform on March 3, 2022. We concluded the root cause of this policy violation is our selling staff’s lack of Amazon policy acknowledge.
2.Confirm that we have removed or removed all offending items from our inventory
After receiving this notification, we checked our inventory immediately again and we confirmed the product was deleted on March 5, 2022. And we removed all offending items that Amazon doesn’t allow to sell from our inventory. Please kindly check.
3.Steps have taken to prevent similar violations in the future
1)We read the policy of Amazon restricted products in the help page of the seller platform.
2)After reading the policy of Amazon restricted products, now we understand our responsibilities. When we sell products on Amazon, we are responsible for ensuring that all of our products are sold in compliance with local, market, federal laws and regulations, and Amazon policies.
3)And we will keep up-to-date information such as Laws, regulations and policies will be adjusted over time, and different markets have different regulations that need to be adhered to, so it is necessary for us to regularly update the latest information on this sales market. And we will pay special attention to regulatory differences in different markets.
4)We will keep up-to-date information training to our staff. After experiencing this policy violation, we know the importance of policy training. So we plan to arrange weekly training about Amazon prohibited products policy to ensure the staff are familiar with it, so that we can avoid this kind of policy violation in the future.
5)We checked our account health metrics.
ODR: 0.95%, which is below the target of 1%
Late Dispatch Rate: 0%, its target is below 4%
Pre-fulfilment Cancellation Rate: 0. its target is below 2.5%
All of the metrics are meeting with Amazon requirement. And honestly speaking, the ASIN violated the policy was removed totally before this account review notification.
Under the severe COVID-19 coronavirus circumstances, we will strive to provide more necessity products to Germany to overcome the virus. And we will always do our best to provide better customer service and product complying with amazon policy. We sincerely hope that Amazon can give us a new chance to sell. Your great help will be highly appreciated.
Have a good day!
Regards,
XXX店鋪