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所在分類:  Amazon 所屬圈子: Amazon各類申訴

一個變體被移除銷售權限了,該怎么去申訴,有沒有模板可以用的,請大神支招。萬分感謝。

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一個變體被移除銷售權限了,該怎么去申訴,有沒有模板可以用的,請大神支招。萬分感謝。
Hello,

We?have?removed?your?listings?because?of?a?buyer?complaint?about?the?authenticity?of?an?item?they?received?from?you.?If?you?have?FBA?inventory?of?the?items?causing?“inauthentic”?complaints,?they?are?currently?ineligible?for?removal.?The?listings?we?removed?are?at?the?end?of?this?email.
If?you?do?not?appeal?this?decision?in?90?days,?any?FBA?inventory?of?the?item?that?caused?"inauthentic"?complaints?may?be?destroyed?at?your?expense.
If?you?would?like?us?to?reinstate?your?listings,?please?send?us?a?plan?with?actions?you?took?to?resolve?the?issue?and?prevent?similar?complaints.?Get?help?creating?your?plan?in?Seller?Central?Help?(https://sellercentral.amazon.com/gp/help/200370560).?To?send?us?your?plan,?click?the?Appeal?button?next?to?this?email?on?the?Performance?Notifications?page?in?Seller?Central.
Also?include?the?following?information?for?each?ASIN:
????Copies?of?invoices?or?receipts?from?your?supplier?issued?in?the?last?365?days.?These?should?reflect?your?sales?volume?during?that?time.
????Contact?information?for?your?supplier,?including?name,?phone?number,?address,?and?website.
You?can?send?.pdf,?.jpg,?.png,?or?.gif?files.?These?documents?must?be?authentic?and?unaltered.?We?may?call?your?supplier?to?verify?the?documents.?You?may?remove?pricing?information,?but?the?rest?of?the?document?must?be?visible.?Wewill?maintain?the?confidentiality?of?your?supplier?contact?information.
We?will?review?your?information?and?decide?whether?to?reinstate?your?listings.?If?we?receive?more?complaints?about?your?listings,?we?may?not?allow?you?to?sell?on? Amazon.com.
The?sale?of?counterfeit?products?on? Amazon.com?is?strictly?prohibited.?If?you?cannot?provide?valid?invoices?or?receipts?for?the?items?that?caused?“inauthentic”?complaints,?we?may?destroy?your?FBA?inventory?of?these?items?at?your?expense.
You?can?see?the?health?of?your?account?in?the?Performance?section?of?Seller?Central.
Learn?more?about?our?policies?in?Seller?Central?Help:
Amazon?Anti-Counterfeiting?Policy?( https://sellercentral.amazon.com/gp/help/201165970)
Policies?and?Agreements?( https://sellercentral.amazon.com/gp/help/521)
Prohibited?Seller?Activities?and?Actions?( https://sellercentral.amazon.com/gp/help/200386250)
Product?Detail?Page?Rules?( https://sellercentral.amazon.com/gp/help/200390640)
Condition?Guidelines?( https://sellercentral.amazon.com/gp/help/20033950)

To?talk?to?someone?about?this?email,?ask?our?Seller?Support?team?to?contact?you.
( https://sellercentral.amazon.com/hz/contact-us)

Seller?Performance?Team ?
?
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diaodiao - 人生目標,混吃等死

贊同來自: ruanjianyu

就是收到顧客針對產品真實性的投訴啊。
按照亞馬遜通知上面的進行申訴就可以了。
首先確認一下自己的產品是不是存在質量問題以及描述是不是和產品本身相符
然后按照通知里面要求的資料準備一下,聯(lián)系供應商要一下發(fā)票什么的,
最后寫一個銷售計劃,說明以后如何避免這些問題,并且以后怎么樣在亞馬遜上面正確地進行銷售。
銷售計劃最好是分點列出,從產品供應選擇,listing描述,避免違禁侵權,做好售后,然后隨時跟隨亞馬遜政策法規(guī)這些方面結合自己實際情況寫一寫就好了。
一般資料提供齊全再加上語言誠懇,讓亞馬遜看到你的誠意,基本都能申訴回來繼續(xù)賣的
?
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