社區(qū) 發(fā)現(xiàn) Amazon 分享歐盟WEEE申訴模板
分享歐盟WEEE申訴模板
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歐盟關(guān)于合規(guī)越來(lái)越重視，歐盟站點(diǎn)近一年來(lái)WEEE電子電器法規(guī)，BattG法規(guī)，VerpackG法規(guī)，ProdSG歐盟負(fù)責(zé)人法規(guī)成為市場(chǎng)準(zhǔn)入的必備合規(guī)注冊(cè)指南。相關(guān)產(chǎn)品在沒(méi)有相應(yīng)法規(guī)時(shí)，一是被亞馬遜或海關(guān)抽查下架，二是被買(mǎi)家或競(jìng)爭(zhēng)對(duì)手投訴下架。6月份隨著歐盟負(fù)責(zé)人的火爆，WEEE也出現(xiàn)了大量被投訴下架，甚至注冊(cè)過(guò)WEEE的店鋪，因?yàn)槠渌放茮](méi)有注冊(cè)到，也會(huì)被投訴導(dǎo)致下架。
下架之后申訴是個(gè)難題，很多時(shí)候亞馬遜審核人員不同的人審核不同的標(biāo)準(zhǔn)，有時(shí)候覺(jué)得資料沒(méi)問(wèn)題了（證書(shū)一定要有），還是不通過(guò)。
分享一些WEEE申訴常用POA表達(dá)模板：
1.Thank you very much for focusing on our account. We received a notice on **(時(shí)間) that our ASIN (******) sales privilege has been removed due to lack of WEEE-reg-nummer.
I am very sorry for this. Since our company was established not long ago and the store registration time is not long, I know I don’t have a thorough understanding of all the rules of Amazon. We are very sorry that we listed the products that require certification before the WEEE certification is successful. We have deeply realized the error and promised that we will not make such errors again.........(注意附上證書(shū)和其他資料)
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2.Complaint number: XXXXXXX
What is the root cause of the problem:
I am very sorry for my product does not meet the label requirements of the Electrical and Electronic Equipment Law and didn't register the WEEE, Since our company was established not long ago and the store registration time is not long, I know I don't have a thorough understanding of all the rules of Amazon. We are very sorry that we listed the products that require certification before the WEEE certification is successful. We have deeply realized the error and promised that we will not make such errors again and we have register the WEEE,and have its certification...........
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下架之后申訴是個(gè)難題，很多時(shí)候亞馬遜審核人員不同的人審核不同的標(biāo)準(zhǔn)，有時(shí)候覺(jué)得資料沒(méi)問(wèn)題了（證書(shū)一定要有），還是不通過(guò)。
分享一些WEEE申訴常用POA表達(dá)模板：
1.Thank you very much for focusing on our account. We received a notice on **(時(shí)間) that our ASIN (******) sales privilege has been removed due to lack of WEEE-reg-nummer.
I am very sorry for this. Since our company was established not long ago and the store registration time is not long, I know I don’t have a thorough understanding of all the rules of Amazon. We are very sorry that we listed the products that require certification before the WEEE certification is successful. We have deeply realized the error and promised that we will not make such errors again.........(注意附上證書(shū)和其他資料)
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2.Complaint number: XXXXXXX
What is the root cause of the problem:
I am very sorry for my product does not meet the label requirements of the Electrical and Electronic Equipment Law and didn't register the WEEE, Since our company was established not long ago and the store registration time is not long, I know I don't have a thorough understanding of all the rules of Amazon. We are very sorry that we listed the products that require certification before the WEEE certification is successful. We have deeply realized the error and promised that we will not make such errors again and we have register the WEEE,and have its certification...........
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服務(wù)細(xì)致，且最后的結(jié)果很圓滿(mǎn)，要給他們點(diǎn)贊。
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我想他們這樣真正為我們客戶(hù)的角度來(lái)想問(wèn)題，且申訴的水平比較高，專(zhuān)業(yè)，那生意肯定源源不斷的會(huì)來(lái)。
再次感謝。
以上內(nèi)容全部屬實(shí)，如果需要，可以直接加他們，或者加我后 我把我們的過(guò)程詳細(xì)告知來(lái)證實(shí)這個(gè)事情。