求助 ?。???！ 有沒有處理過商標(biāo)侵權(quán)經(jīng)驗(yàn)的大佬幫助看一下如何申訴！
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4月23日，收到一封郵件說我們的產(chǎn)品標(biāo)題被投訴出現(xiàn)一個品牌詞，這個詞非常簡單不像品牌，賣的一個品牌，提前把產(chǎn)品詞也注冊了。收到郵件之后徹查所有連接，把侵權(quán)的詞刪除掉，發(fā)了提交了申訴說明我們產(chǎn)品的誤用他們品牌詞，現(xiàn)在已經(jīng)刪除了，希望給一次機(jī)會。并且通過郵件提供的郵箱聯(lián)系投訴誠懇道歉請求撤訴。

4月25日，回復(fù)無法接受我們申請（第一張截圖），還有侵權(quán)詞，而且要提供發(fā)票。我再檢查一遍，發(fā)現(xiàn)還有五點(diǎn)描述和A+有這個詞，用模板刷新之后，開case叫客服查看后臺已經(jīng)沒有這個關(guān)鍵詞。由于之前沒有備發(fā)票，做了兩份補(bǔ)開的增值稅發(fā)票和采購合同，一起提交。此時投訴方的郵件沒有回復(fù)，再跟進(jìn)了一次。

4月27日，回復(fù)我們沒有提交要求的文件或提交的文件無效（第二張截圖）。請在您的行動計劃中提供以下缺失的信息并重新提交給我們。
請?zhí)峁┮韵乱豁?xiàng)文件，以證明您的商品是正品：
-- 由權(quán)利所有者出具的授權(quán)書 (LOA) 或許可協(xié)議，證明您有權(quán)使用其知識產(chǎn)權(quán)。您可以在收到的有關(guān)商品下架的郵件中找到權(quán)利所有者的聯(lián)系信息。
-- 由權(quán)利所有者直接發(fā)送給亞馬遜的撤銷申請。您可以在所收到的有關(guān)商品下架的郵件中找到權(quán)利所有者的聯(lián)系信息。

目前連接已經(jīng)被刪除，庫存轉(zhuǎn)到預(yù)留狀態(tài)，還有上千個在途中，賬號還在沒有凍結(jié)，聯(lián)系了幾次品牌方都沒有回復(fù)，不知道一直申訴不通過后面會不會關(guān)閉賬號，上訴要求的LOA授權(quán)幾乎不大可能拿到，投訴方也回復(fù)，后續(xù)不知道如何繼續(xù)進(jìn)行申訴了，麻煩有相關(guān)經(jīng)驗(yàn)的大佬指點(diǎn)一下。
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---------------------------以下是郵件內(nèi)容-----------------------
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第一封郵件
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Hello,

We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner's trademark. The rights owner communication about the alleged infringement and the listings we removed are at the bottom of this message.

Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Listing content infringing on the intellectual property of others is against our policies.

We're here to help.
If you need help understanding how you may have infringed the above trademark, please see the Amazon Intellectual Property policy (https://sellercentral.amazon.c ... 361070), or search for “Intellectual Property Policy” in Seller Central Help.

How do I reactivate my listing?
Please provide one of the following to reactivate your listing:
-- An invoice, a valid Order ID, or letter of authorization from the manufacturer or Rights Owner demonstrating that your use of the trademark is lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.

How do I submit this information?
Go to Received Intellectual Property Complaints under the Product Policy Compliance section in account health (https://sellercentral.amazon.c ... em_mpa) and locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record to submit information necessary to reactivate your listing.

Have your listings been removed in error?
If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.

These are the rights owner’s contact details:
--xxxxxxxx
-- xxxxxs@gmail.com

For any other reason, please explain to us why you were warned in error so that we can investigate the case.

Rights owner communication:
? The company named XXXXX is using our brand registered trademarked product name "XX BELLS" in their listing title. This is their listing title:


ASIN: XXXXXXX
Infringement type: Trademark (Product Detail Page)
Trademark number: 4869626
Complaint ID: 8249763691
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2021.5.7
非常感謝這個兄弟@lucle?的建議，再次檢查listing，刪除所有侵權(quán)詞，把標(biāo)題描述寫得很簡單，圖片也改了，后面再一次申訴（用同樣的發(fā)票）通過了，前前后后總共申訴3次，耗時16天。
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有個服務(wù)商報價9K+嚇了我一跳，最近也是非常煎熬，1000+的rating，翻新可惜而且還有風(fēng)險，最近還有2000個正在入倉了，所以還是得堅持去申訴，還有就是把不可售的移除的時間設(shè)置為60天，這樣就多一些的時間去申訴，希望對后面的有同樣問題的人有幫助。