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所在分類:  Amazon 所屬圈子: Amazon 跨境支付

因侵權(quán)賬戶被凍結(jié),賠償和解后,美國站放款正常,加拿大站仍無法提款。 給各個部門開了case,客服團隊答非所問。 站內(nèi)外郵箱也檢查過了,沒有相關(guān)郵件。 怎么辦呢?

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去年十二月店鋪因為侵權(quán)被凍結(jié),一月份律所和解之后,美國站二月份已經(jīng)放款正常,現(xiàn)在四月份了,加拿大站還不能提款。
給各個部門開了case,客服團隊答非所問。
站內(nèi)外郵箱也檢查過了,沒有相關(guān)郵件。
怎么辦呢?
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已邀請:
讓品牌方提供撤訴書(settlement?agreement),后臺開case附上撤訴書請求解凍資金,同時用注冊郵箱發(fā)郵件給payments-funds@amazon.comnotice-dispute@amazon.com。過幾天資金就解凍可以正常提款了。
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我當(dāng)時開case路徑是-其他賬戶問題
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郵件模板:
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This is seller xxxxx (注冊郵箱:xxxx@xxxxxxxxxxx)

We get your notice that our disbursements from your seller account have been placed on hold on December? xx, 2020.

We Contact the rights owner directly: 品牌方, then we reach an agreement , we pay $xxxx?for 品牌方 from amazon account, then all the problems solved, we can sell on amazon again, the attachment is the file for the settlement agreement.

Amazon has withdrawn $xxxx from my account on January xx (see detail at the attached photo), and 品牌方?already received the transfer and notified you to release our account. But the remaining funds of my account are still reserved. May I ask when my account can be transferred normally? So that we can start to operate this account normally.

Thanks for your time and looking forward to your reply.
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附件附上賠償金劃款截圖和撤訴書(settlement?agreement)。
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