**5月8號因為賬號前負責人離職處于公司賬號機密修改了新的主郵箱賬號登陸密碼**，更新過密碼后用新密碼可以登陸主郵箱賬號。5月11號下午3點登陸賬號時顯示為密碼不正確，**手動輸入密碼4.5次后又通過郵箱驗證重新更改了密碼，發(fā)現(xiàn)還是登陸不了。**后來我的助理用他授權的子郵箱賬號登陸去店鋪后臺，發(fā)現(xiàn)美國站點收到小紅旗顯示：your selling?privilege have been removed.**然后加拿大站點（美國站點未收到）收到績效通知郵件：Hello,**

We believe that an unauthorized party may have accessed your Amazon.ca seller account. As a result, you currently may not sell on Amazon.ca and your listings have been deactivated. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.

We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.ca. Some common techniques used to gain access to this information include:

-- Using malicious software to capture a user's keystrokes and Internet activity
-- Trying commonly used passwords
-- Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)

Learn more about keeping your account information secure in Seller Central Help. (https://sellercentral.amazon.ca/gp/help/34901).

We also suggest that you review your Seller Central account to verify that the following information is accurate. If changes have been made, please make the necessary corrections.

-- Email address preferences
-- Business, shipping and returns, and tax information
-- Active and pending promotion codes
-- User permissions
-- Amazon Storefront
-- Listings and condition notes

If the unauthorized party accepted orders for items you did not list, we recommend cancelling orders that have not shipped or offering refunds for orders that the unauthorized party marked as “shipped.”

If you find problems with recent disbursements, you can email seller-performance@amazon.ca to reach a member of the Seller Performance Team. In your email, please include the last four digits of the bank account where your disbursements should be deposited.

To regain access to your account, complete the following:
1) Contact Customer Support to regain access to your account (https://www.amazon.ca/gp/help/customer/contact-us).
2) Set up Two-Step Verification in your Advanced Security Settings (https://sellercentral.amazon.ca/a/settings/approval).
3) Send us a confirmation email by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.c ... s.html). You can also send your confirmation email from the Contact Us page in Seller Central Help (https://sellercentral.amazon.ca/cu/contact-us).

Once we receive your confirmation email, we will review your account to determine if it is eligible to sell on Amazon.ca again. We will send you an email when our review is complete.

We also recommend that you change the password on your email account. Techniques used by the unauthorized party to gain access to your Amazon account could have also been used to access to your email account.

Learn more about Two-Step Verification on Seller Central Help (https://sellercentral.amazon.ca/gp/help/202110760).

Sincerely,

Seller Performance Team
Amazon.ca
http://www.amazon.ca

**隨后我通過美站賣家支持開case得到的郵件回復是：**
Phone call: you and Amazon May 11, 2017 04:18 AM
亞馬遜賣家支持記錄的通話內容：
Greetings from Amazon Seller Support
Thanks for writing to us!

Dear seller ,we attempted to contact you by phone +862037209352 wanted to know more details , but failed.
We have investigated your problem ,and found that there are some security problems for your account, so Amazon temporarily blocked your account.
About account status's problem ,seller support haven't privilege to help you .
Now ,you need to send an email to performance team for the account selling privilege .
The email of performance team is: seller-performance team ,please use English to edit.
We're so sorry that inconvenience caused to you .
Because cannot know more details by phone,
Of course ,if you think we haven't reslove your problem ,you can pay attention to case :2192915951, 2192906121
Thanks for your understanding and supporting.

We have created "Training Center" and "Hot Questions" module in Amazon Seller Forums. You can click the following link to view the video tutorial and policy update or hot questions.
https://sellercentral.amazon.c ... 3D117
I hope you find this information helpful. If you have any further questions in Chinese, please feel free to contact us by the following link with new case.
https://sellercentral.amazon.com/cu/contact-us

In the end, thanks for your cooperation and have a nice day!

現(xiàn)在給亞馬遜績效團隊發(fā)了郵件詢問情況，因為時差還未收到回復。

我想詢問一下大家有遇到過這種情況嗎？ 我能夠估計到的原因是因為我在亞馬遜賬戶結賬日更改了登陸密碼，然后觸發(fā)了亞馬遜審核，或者是我多次修改密碼導致的？

還有就是當我在申訴的時候，需不需要進一步操作重置我的賣家賬戶和買家賬戶，應該怎么重置？
?