申訴文章，我就忘了填一天的單號幾個單，就讓我申訴。求大佬幫助修改修改!已經(jīng)申訴2次了，不敢再提交了First of all, we are very sorry for our negligence. There are two main reasons for this
1. Since we are a new seller of Amazon, we did not understand Amazon's requirements for the time limit for confirming the shipment before, so we did not update the tracking number to Amazon in time. But we guarantee that the affected orders have been shipped on time.
2. The ERP system we use cannot automatically fill in the logistics tracking number after delivery. The staff needs to manually enter the logistics tracking number. Due to the negligence of the staff, we forgot to fill in the tracking number, and the logistics tracking number of these order was not updated on the weekend, so Some orders show that we are late in delivery, and the late delivery rate is high.

We are taking the following steps to solve the problem:
1.After the shipment, we have sent an email to the customer to explain the situation to ensure that the customer has no questions about the order delivery.
2.We have used Dianxiaomi ERP to ensure that we can update the tracking number of Amazon orders in time after shipping. Prevent the same problem from happening again.
3.We have arranged for staff to check whether there are any abnormalities in the order delivery every day.

We are taking the following steps to avoid this problem :
1. Absolutely, we will learn through all the policies and rules about selling on your platform.We have conducted training on Amazon rules for the staff responsible for Amazon at 10 am on February 6.
2. We have used the new ERP system to ensure that the logistics tracking number will be automatically updated in time, and we will check whether the order logistics tracking number is correct and updated every day.
3. We have arranged more staff to be responsible for solving the problem of order delivery, and we guarantee that there will be no more late delivery
4. If we find a problem with the order, we will resolve it with the customer within 24 hours. Any complaints or product problems will be resolved in an appropriate manner within one day to protect the rights and interests of customers.
5. In addition, we will monitor our performance indicators more actively to ensure that we meet the standards set by Amazon and our own quality customer service standards. Strictly comply with Amazon rules & policies.

Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance ! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards


提交完變這樣了，這是明擺著要封號？

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