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所在分類:  Amazon 所屬圈子:

亞馬遜倉庫簽收貨件一個月后貨件仍然未接收,留在碼頭,我該咋辦?

發(fā)帖1次 被置頂0次 被推薦0次 質(zhì)量分1星 回帖互動138次 歷史交流熱度48% 歷史交流深度0%
11月份發(fā)的兩箱貨,到今天還是在外面,未接受,查看物流官網(wǎng),提示亞馬遜在11月12經(jīng)簽收,留在碼頭。有遞送證明。
找客服,根本沒辦法,都說沒辦法聯(lián)系倉庫,沒有權(quán)限,說讓我等,這怎么等?啥都不知道,等一月是等,等半年也是等,也不給最大時間。
都說沒辦法。這可咋辦啊,幾百包貨。
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后續(xù)(這是后來我開英文case給我的回復(fù)):
Greetings?from?Amazon,

I?understand?that?your?concern?is?regarding?the?Shipment?ID's:?FBA15JG74MNT?FBA15JFWZMPM

Please?note?that,?according?to?Amazon?policies?we?can?handle?only?one?shipments?per?case.

In?the?case?ID:?6679740441,?we?will?be?investigating?on?the?Shipment:?FBA15JG74MNT.

However,?I?have?created?this?new?case?for?the?shipment:?FBA15JFWZMPM

Please?follow?up?with?the?respective?cases?accordingly.


Thank?you?for?selling?with?Amazon,

Rithvik?Y.
Amazon.com?Seller?Support
?
十多天后我催促了一次
?
?
?
第二封
Thank?you?for?your?patience?while?we?investigate?shipment?FBA15JFWZMPM.?To?help?facilitate?faster?research,?please?provide?an?invoice?and?a?stamped?Bill?of?Lading.

The?invoice?must?be?the?original?invoice,?show?the?purchase?of?the?products?from?a?supplier?or?manufacturer,?and?include:
-?The?date?of?that?purchase
-?The?titles?of?the?missing?units
-?The?quantity?purchased

??Full?name?and?address?of?invoice?issuer
??Full?name?and?address?of?purchaser

If?you?are?the?manufacturer,?please?send?a?copy?of?the?packing?slip,?which?must?include:
-?The?date?of?delivery
-?The?titles?of?the?missing?units
-?The?quantity?shipped

The?BOL?shows?the?number?of?boxes?in?the?shipment?and?total?weight?when?it?was?picked?up?by?the?carrier.?This?document?also?has?an?Amazon?stamp?that?confirms?the?shipment?was?received?and?signed?for?at?the?fulfillment?center.?Your?carrier?should?have?a?copy?of?this?document.

Once?we?receive?this?information?we?will?be?able?to?continue?researching?this?matter.?We?will?keep?this?case?open?for?3?business?days?awaiting?your?response.

Thank?you?for?selling?with?Amazon,

Anirudh?L.
?
?
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今天收到客服郵件,沒用,因為后臺貨件只顯示創(chuàng)建貨件,沒有物流信息,但是我們在承運人那邊查看已經(jīng)遞送,
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已邀請:
開英文case,亞馬遜國內(nèi)辦公室因為腐敗問題,裁掉了一批人,并且把操作權(quán)限降的很低,海外辦公室比較好處理。
要回復(fù)問題請先登錄注冊

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