我最近幾年美國(guó)加拿大站一直賣的玩具帶有史迪奇和星巴克的小配件（顯示在主圖，但是沒有在文案提到），店鋪其中有在售商品Sku 22個(gè)，侵權(quán)的4個(gè)。很早就不賣的未在售Sku幾十個(gè)，侵權(quán)的七八個(gè)，因?yàn)楹芏噘u家都在賣所以一直沒在意這個(gè)

?上個(gè)月7月31號(hào)收到美國(guó)亞馬遜郵件說(shuō)系統(tǒng)識(shí)別到我有幾個(gè)Asin涉嫌侵權(quán)要身份和供應(yīng)鏈驗(yàn)證，在之后一直都是通過(guò)郵箱申訴，店鋪后臺(tái)一切正常，并且狀況頁(yè)面上也沒有任何提示，只是4個(gè)侵權(quán)的Asin美國(guó)和加拿大庫(kù)存被劃到預(yù)留中，然后這4個(gè)Asin顯示缺貨

Dear Seller,?
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We have temporarily deactivated your ASINs referenced in this email due to concerns that the ASINs are misbranded or infringing on third-party intellectual property rights. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. You should not relist any products, ASINs, or brands currently under review during this period. If you have FBA inventory of the items causing the complaints, they are currently ineligible for removal. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.?
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Why is this happening? We have concerns that the referenced ASINs you are listing may be non-compliant with Amazon's policies due to misbranding, unauthorized trademark use, or possible infringement of third-party intellectual property rights. Amazon takes these matters seriously to protect both our customers and intellectual property rights holders. As part of our standard verification process, we routinely request sellers to provide additional documentation to verify account information, confirm authorization to use specific trademarks or copyrights, and validate the authenticity and compliance of listed products.?
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Details of ASINs: B0D4,B0C3,B0C4,B084
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How do I address this issue??
To address this issue, please complete your virtual identity and supply chain verification by accessing the following link and following the on-screen prompts. https://sellercentral.amazon.c ... ender?
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Who should attend the video verification interview??
The owner and primary operator of this account must participate in the verification interview. If there are additional business partners essential to your operations, they may also attend with documentation proving their affiliation. Employees involved in managing your Amazon selling account can also be present. All attendees must provide valid government-issued identification. Documents demonstrating the employment relationship, such as pay stubs or an employment agreement, must also be presented. You may redact confidential details, such as salary figures or ownership percentages.?
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Important considerations:?
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-- During the virtual verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.?
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-- Carefully review the list of required documents for the interview and have them prepared and on hand.?
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-- Ensure you have a stable and reliable internet connection for the verification process.?
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Note: Failure to comply with these requirements may lead to the cancellation of your appointment.?
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You must have a hard copy as well as digital copies of the documents listed below available during the virtual verification.?
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What happens if I do not complete the verification or submit the requested documents??
If you do not complete the verification, the ASINs will remain inactive. During this time, you will be unable to create removal orders for inventory of the ASIN mentioned in this email that is present in Amazon fulfillment centers. Storage fees will be charged for inventory stored in the fulfillment centers. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Additionally, within 90 days of initial notification, if we do not receive the requested information or if you cannot demonstrate the provenance of your products, the relevant inventory under review may be disposed of in accordance with section F-7.2 of the "Amazon Services Business Solutions Agreement" and the "Unsuitable inventory investigations policy.?
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We are here to help:?
If you have any questions about this email or our policy, please contact scram-appeals@amazon.com?
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For more information about the policies behind this decision, check the following resources:?
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-- "Unsuitable inventory investigations policy" https://sellercentral.amazon.c ... BSZEN?
-- "Amazon Anti-Counterfeiting Policy" https://sellercentral.amazon.c ... 65970 -- “Restricted products” https://sellercentral.amazon.c ... 64330?
-- "Condition guidelines" https://sellercentral.amazon.c ... 39950?
-- "Amazon Services Business Solutions Agreement" https://sellercentral.amazon.c ... G1791?
-- "Selling Policies and Seller Code of Conduct" https://sellercentral.amazon.c ... G1801 Thank you, Amazon
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我8月4號(hào)參加完視頻驗(yàn)證后再次收到郵件需要提供文件

"賣家 您好！?
感謝您在2025年08月04日 加入視頻通話。 要完成身份和供應(yīng)鏈驗(yàn)證，請(qǐng)?zhí)峁┮韵滦畔ⅲ?
-- 營(yíng)業(yè)執(zhí)照?
-- 綁定亞馬遜的扣款賬號(hào)和收款賬號(hào)的對(duì)賬單?
-- 供應(yīng)商發(fā)票/采購(gòu)合同及供應(yīng)鏈文件?
-- 1688 訂單下單截圖及支付寶付款電子回單?
如何發(fā)送要求提供的信息？ 請(qǐng)將這些信息提交至 scram-appeals@amazon.com. 我們隨時(shí)為您提供幫助 如果您有任何問(wèn)題，請(qǐng)聯(lián)系我們： https://sellercentral.amazon.com/cu/contact-us
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我8月5號(hào)回復(fù)了這封郵件提交了這些資料 8號(hào)亞馬遜又發(fā)來(lái)郵件增加了要提交品牌授權(quán)

賣家你好！?
感謝您參加2025年8月4日的視頻通話。 要完成身份和供應(yīng)鏈驗(yàn)證，請(qǐng)?zhí)峁┮韵滦畔ⅲ?
--營(yíng)業(yè)執(zhí)照?
--將亞馬遜的扣除賬戶與收款人賬戶關(guān)聯(lián)的聲明
--供應(yīng)商發(fā)票/采購(gòu)合同和供應(yīng)鏈文件?
--1688 訂單截圖和支付寶支付電子收據(jù)?
--品牌所有者的授權(quán)書，授權(quán)您使用商標(biāo)、設(shè)計(jì)、專利或版權(quán)的品牌信函。?
--品牌所有者授權(quán)的文件支持供應(yīng)商?
--許可協(xié)議?
如何發(fā)送所需信息？ 請(qǐng)將此信息提交至scram-appeals@amazon.com。 我們是來(lái)幫忙的 如果您有任何疑問(wèn)，請(qǐng)聯(lián)系我們： https://sellercentral.amazon.com/cu/contact-us
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因?yàn)榍謾?quán)的是大牌 沒有品牌授權(quán) 我就提交了我自己的品牌證書和重新做的發(fā)票寫明了第一封郵件提到的ASIN和供應(yīng)商信息，結(jié)果18號(hào)收到郵件，反而多了個(gè)侵權(quán)品牌并且多了七八個(gè)我早不賣的ASIN
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我們收到了您提交的內(nèi)容，但需要更多信息和文件才能重新啟售您的 ASIN。?
我們不接受這些發(fā)票，因?yàn)槲覀儫o(wú)法驗(yàn)證供應(yīng)商或其與所列商品的品牌的關(guān)系。請(qǐng)?zhí)峁┯赡?yīng)商的供應(yīng)商或由所列品牌出具的發(fā)票、收據(jù)、合同、交貨單或授權(quán)書的副本。?
注意： 上述文件必須真實(shí)、未經(jīng)修改，且只能以 PDF、JPG、PNG 或 GIF 格式發(fā)送。為便于我們審核，您可以標(biāo)明或圈出正在接受審核的 ASIN。標(biāo)明 ASIN 或隱去定價(jià)信息不屬于修改文件。附件最大不可超過(guò) 10MB。?
ASIN/品牌詳情：?
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF?
-- 正在接受審核的品牌：Lilo & Stitch(Disney)?
-- ASIN：B07W, B0DQ, B08, B08F
-- 正在接受審核的品牌：Starbucks?
如何提交這些信息？ 您可以按照“賬戶狀況”頁(yè)面橫幅中的說(shuō)明提交這些信息： https://sellercentral.amazon.c ... board?
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如果我沒有發(fā)送這些信息，會(huì)怎么樣？?
如果您未提交有效申訴，或者選擇不申訴，則相關(guān) ASIN 將繼續(xù)處于非在售狀態(tài)。在此期間，您將無(wú)法為亞馬遜運(yùn)營(yíng)中心的庫(kù)存創(chuàng)建移除訂單。對(duì)于儲(chǔ)存在運(yùn)營(yíng)中心的庫(kù)存，亞馬遜將收取倉(cāng)儲(chǔ)費(fèi)。我們會(huì)與您共同解決這個(gè)問(wèn)題。在此期間，資金不會(huì)轉(zhuǎn)給您，但會(huì)留在您的賬戶中。此外，如果我們?cè)诔醮瓮ㄖl(fā)出后的 90 天內(nèi)沒有收到所需信息，或者如果您無(wú)法證明商品的來(lái)源或真?zhèn)?，我們可能?huì)根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》第 F-7.2 條和“不當(dāng)庫(kù)存調(diào)查政策”的相關(guān)規(guī)定，棄置正在接受審核的相關(guān)庫(kù)存。此外，我們可能會(huì)根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》第 3 條的規(guī)定，撤銷您的銷售權(quán)限。?
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我們隨時(shí)為您提供幫助： 如果您對(duì)本電子郵件或我們的政策有任何疑問(wèn)，請(qǐng)聯(lián)系 scram-appeals@amazon.com?
要詳細(xì)了解我們做出此決定所依據(jù)的政策，請(qǐng)查看以下資源：?
--“不當(dāng)庫(kù)存調(diào)查政策” https://sellercentral.amazon.c ... BSZEN?
--“亞馬遜防偽政策” https://sellercentral.amazon.c ... 65970?
--“狀況指南” https://sellercentral.amazon.c ... 39950?
--“亞馬遜服務(wù)商業(yè)解決方案協(xié)議” https://sellercentral.amazon.c ... G1791?
--“銷售政策和賣家行為準(zhǔn)則” https://sellercentral.amazon.com/help/hub/reference/external/G1801
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我再次重做了個(gè)發(fā)票包含了新加的所有ASIN發(fā)過(guò)去，又收到類似的郵件
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我們已經(jīng)收到了您提交的內(nèi)容，但需要更多的信息和文件才能重新啟動(dòng)您的ASIN。?
我們不接受這些發(fā)票，因?yàn)槲覀儫o(wú)法驗(yàn)證供應(yīng)商或其與所列產(chǎn)品品牌的關(guān)系。 請(qǐng)?zhí)峁┕?yīng)商供應(yīng)商或所列品牌簽發(fā)的發(fā)票、收據(jù)、合同、交貨單或授權(quán)書的副本。?
Stitch, Starbucks的品牌或版權(quán)所有者出具的授權(quán)書或許可協(xié)議，證明您已獲準(zhǔn)使用他們的商標(biāo)或徽標(biāo)。?
注意：這些文件必須是真實(shí)的、未經(jīng)修改的，并且只能以 PDF、JPG、PNG 或 GIF 格式發(fā)送。 為了幫助我們審閱，你可以標(biāo)記或圈出ASIN。目前正在對(duì)此進(jìn)行審查。 標(biāo)記ASIN或隱藏定價(jià)信息不是修改文件的一部分。 附件不得超過(guò) 10MB。?
ASIN/品牌詳情：?
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF?
— 品牌正在審查中：Lilo & Stitch（迪士尼）?
-- ASIN：B07W, B0DQ, B08, B08F
--品牌正在審查中：星巴克?
我該如何提交這些信息？ 您可以按照 “賬戶狀態(tài)” 頁(yè)面橫幅中的說(shuō)明提交此信息： https://sellercentral.amazon.c ... board?
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如果我不發(fā)送這些信息會(huì)怎樣？?
如果您沒有提交有效的申訴，或者選擇不提出申訴，相關(guān)產(chǎn)品ASIN將繼續(xù)停售。 在此期間，您將無(wú)法為亞馬遜運(yùn)營(yíng)中心的庫(kù)存創(chuàng)建移除訂單。 亞馬遜對(duì)存儲(chǔ)在運(yùn)營(yíng)中心的庫(kù)存收取倉(cāng)儲(chǔ)費(fèi)。 我們將與您合作解決這個(gè)問(wèn)題。 在此期間，資金不會(huì)轉(zhuǎn)移給您，但會(huì)留在您的賬戶中。 此外，如果我們?cè)谑状瓮ㄖ蟮?90 天內(nèi)未收到所需信息，或者您無(wú)法證明商品的來(lái)源或真?zhèn)?，我們可能?huì)根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》第 F 節(jié)和 “不當(dāng)庫(kù)存調(diào)查政策” 的相關(guān)規(guī)定處置受審查的庫(kù)存。7.2。 此外，我們可能會(huì)根據(jù)《亞馬遜服務(wù)商業(yè)解決方案協(xié)議》第 3 節(jié)撤回您的銷售權(quán)限。?
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我們?cè)谶@里為您提供幫助： 如果您對(duì)這封電子郵件或我們的政策有任何疑問(wèn)，請(qǐng)聯(lián)系 scram-appeals@amazon.com 要詳細(xì)了解構(gòu)成我們決策基礎(chǔ)的政策，請(qǐng)查看以下資源：?
--“不當(dāng)庫(kù)存調(diào)查政策” https://sellercentral.amazon.c ... BSZEN?
--“亞馬遜防偽政策” https://sellercentral.amazon.c ... 65970?
--“狀況指南” https://sellercentral.amazon.c ... 39950?
--“亞馬遜服務(wù)商業(yè)解決方案協(xié)議” https://sellercentral.amazon.c ... G1791?
--“銷售政策和賣家行為準(zhǔn)則” https://sellercentral.amazon.com/help/hub/reference/external/G1801
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請(qǐng)問(wèn)各位大佬我這還有救嗎 沒有大牌的品牌授權(quán)還能怎么申訴下去？