社區(qū) 發(fā)現(xiàn) Amazon 如何維持住鏈接的評價(jià)星級？主要是老款引起...
如何維持住鏈接的評價(jià)星級？主要是老款引起的退貨率及差評較多，目前庫存數(shù)還剩500個，打算在一個月內(nèi)把他賣完。我該如何在賣掉這剩余的500個老庫存之后，維持住我的星級？
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1.目前鏈接的評價(jià)星級對鏈接整體的轉(zhuǎn)化影響很大；
2.目前在倉庫的老庫存，是老款，質(zhì)量比較一般，主要是這個引起的退貨率及差評較多
目前庫存數(shù)還剩500個，打算在一個月內(nèi)把他賣完
目前已經(jīng)發(fā)了一批改良過后的新版本產(chǎn)品過去，后續(xù)可以避免掉差評的問題；
3.目前的問題是：我該如何在賣掉這剩余的500個老庫存之后，維持住我的星級？
目前已經(jīng)采取的措施有1.在客戶收到貨之后發(fā)關(guān)懷郵件；2.通過s單來維持；
請問各位大神，發(fā)關(guān)懷郵件還能有什么比較好的話術(shù)及方式？
還有沒有其他更好的操作及建議，謝謝大家！
2.目前在倉庫的老庫存，是老款，質(zhì)量比較一般，主要是這個引起的退貨率及差評較多
目前庫存數(shù)還剩500個，打算在一個月內(nèi)把他賣完
目前已經(jīng)發(fā)了一批改良過后的新版本產(chǎn)品過去，后續(xù)可以避免掉差評的問題；
3.目前的問題是：我該如何在賣掉這剩余的500個老庫存之后，維持住我的星級？
目前已經(jīng)采取的措施有1.在客戶收到貨之后發(fā)關(guān)懷郵件；2.通過s單來維持；
請問各位大神，發(fā)關(guān)懷郵件還能有什么比較好的話術(shù)及方式？
還有沒有其他更好的操作及建議，謝謝大家！
倒計(jì)時(shí)：
7 個回復(fù)
匿名用戶
贊同來自:
邀評文案里面一定不能出現(xiàn)Review/Comment/Positive/Rewrite這種明顯帶有邀評性質(zhì)的單詞，但是也要帶有引導(dǎo)邀評的傾向，否則會被客戶視為純粹毫無所求的關(guān)懷郵件。一般回復(fù)你的客戶都是對產(chǎn)品有點(diǎn)不滿意的，你可以主動提出解決問題的方案(退款Refund/重新寄一個Replacement)，解決問題后，再委婉的請客戶給個評論/修改差評變成好評。
?
1. 首封關(guān)懷郵件文案可以是這樣的：?
模板a：
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for opinions on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板b：
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
2. 當(dāng)客戶回復(fù)說產(chǎn)品確實(shí)有點(diǎn)問題時(shí)，你可以主動提出退款/重寄，使用類似這樣的文案：Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
3. 等客戶收到退款/重寄產(chǎn)品后，再引導(dǎo)他給你評論，使用類似這樣的文案：
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
?
針對已經(jīng)給出差評的客戶，可以在給他退款/重寄后，委婉地提出修改差評：
模板a :
Hi,_ We have(你完成的補(bǔ)償措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your shopping experience ? It would give other customers some much-needed peace of mind.?
Sincerely, XXX
模板b :
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it !?Could you please do us a favor to update your shopping experience?if you are satisfied with our after-sale service ??
匿名用戶
贊同來自:
邀評文案里面一定不能出現(xiàn)Review/Comment/Positive/Rewrite這種明顯帶有邀評性質(zhì)的單詞，但是也要帶有引導(dǎo)邀評的傾向，否則會被客戶視為純粹毫無所求的關(guān)懷郵件。一般回復(fù)你的客戶都是對產(chǎn)品有點(diǎn)不滿意的，你可以主動提出解決問題的方案(退款Refund/重新寄一個Replacement)，解決問題后，再委婉的請客戶給個評論/修改差評變成好評。
?
1. 首封關(guān)懷郵件文案可以是這樣的：?
模板a：
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for opinions on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板b：
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
2. 當(dāng)客戶回復(fù)說產(chǎn)品確實(shí)有點(diǎn)問題時(shí)，你可以主動提出退款/重寄，使用類似這樣的文案：Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
3. 等客戶收到退款/重寄產(chǎn)品后，再引導(dǎo)他給你評論，使用類似這樣的文案：
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
?
針對已經(jīng)給出差評的客戶，可以在給他退款/重寄后，委婉地提出修改差評：
模板a :
Hi,_ We have(你完成的補(bǔ)償措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your shopping experience ? It would give other customers some much-needed peace of mind.?
Sincerely, XXX
模板b :
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it !?Could you please do us a favor to update your shopping experience?if you are satisfied with our after-sale service ??