社區(qū) 發(fā)現(xiàn) Amazon 后臺(tái)鏈接被莫名其妙刪除，問客服也不清楚具...
后臺(tái)鏈接被莫名其妙刪除，問客服也不清楚具體原因，最近被刪了4次！做亞馬遜這么多年來第一次碰到這種情況，其他人有遇到過嗎？從客服口中得知系統(tǒng)最近在更新，可能是BUG，如果是的話我也太倒霉了吧？！
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有個(gè)鏈接A從美國同步到加拿大和英國，加拿大沒發(fā)貨，觸發(fā)了ISED審核，詳情頁被刪除，在申訴中。然后發(fā)現(xiàn)這個(gè)鏈接在加拿大的后臺(tái)被刪除了，正常情況都是鏈接被系統(tǒng)刪除，顯示“詳情頁被刪除”，但是這個(gè)鏈接還是在后臺(tái)能找的?，F(xiàn)在就是在后臺(tái)也找不到。導(dǎo)致美國的鏈接也被刪，并且最近美國的這個(gè)鏈接被頻繁刪除了4次，前2次重新上傳能恢復(fù)，后面2次都要先在加拿大上傳后美國才能上傳成功。開了幾個(gè)case，客服也調(diào)查不出原因。
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英國的這個(gè)鏈接A也發(fā)了貨，想過去看看，才發(fā)現(xiàn)英國的也被刪除了。然后我用模板上傳，收到了一個(gè)郵件：
Greetings from Amazon Seller Support.
We are contacting you regarding a product purge and replace feed you have recently uploaded. If processed, this feed would delete your entire online inventory and replace it by the listings in the uploaded feed. We automatically place these feeds in a paused state until we receive confirmation from you as to whether you would like to proceed or not. I have included the feed details below:
Reference ID: 50223019951
Submitted Date: 2024-08-16 07:56:26 UTC
At your earliest convenience, please let us know if you would like to:
a) proceed with this feed
b) abort it or
c) proceed the feed and completely switch off the alarm for your account.
Just send us "a)", "b)" or "c)" as response to this case.
Please be aware that if we don't receive confirmation from you within 18 hours, we will abort the feed automatically.
Thank you for selling with Amazon.
Mayank J.
Amazon.co.uk Seller Support
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這個(gè)應(yīng)該是模板的通知郵件，我回復(fù)了C。對(duì)方也回復(fù)了：
Hello again.
Thank you for your reply to Amazon Seller Support.
We recovered processing of the file and disabled the alarming system.
Please be aware that you will receive no further warnings if a file would delete a greater portion of you online inventory.
Thank you for selling with Amazon.
Mayank J.
Amazon.co.uk Seller Support
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然后模板上傳完成，報(bào)錯(cuò)了，List Price with Tax for Display沒填，這個(gè)填好再上傳應(yīng)該就會(huì)上傳成功了。然后精彩的來了，我切到庫存頁一看，我后臺(tái)一個(gè)鏈接都沒了，之前上傳的13個(gè)鏈接都沒了！我的A+截圖可以證明，在7月30日已經(jīng)完成了13個(gè)asin的品牌故事。
這個(gè)是我英國后臺(tái)截圖。
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我就想問這tm什么情況？做亞馬遜這么多年來第一次碰到這種情況，其他人有遇到過嗎？從客服口中得知系統(tǒng)最近在更新，可能是BUG，如果是的話我也太倒霉了吧？！
?
英國的這個(gè)鏈接A也發(fā)了貨，想過去看看，才發(fā)現(xiàn)英國的也被刪除了。然后我用模板上傳，收到了一個(gè)郵件：
Greetings from Amazon Seller Support.
We are contacting you regarding a product purge and replace feed you have recently uploaded. If processed, this feed would delete your entire online inventory and replace it by the listings in the uploaded feed. We automatically place these feeds in a paused state until we receive confirmation from you as to whether you would like to proceed or not. I have included the feed details below:
Reference ID: 50223019951
Submitted Date: 2024-08-16 07:56:26 UTC
At your earliest convenience, please let us know if you would like to:
a) proceed with this feed
b) abort it or
c) proceed the feed and completely switch off the alarm for your account.
Just send us "a)", "b)" or "c)" as response to this case.
Please be aware that if we don't receive confirmation from you within 18 hours, we will abort the feed automatically.
Thank you for selling with Amazon.
Mayank J.
Amazon.co.uk Seller Support
?
這個(gè)應(yīng)該是模板的通知郵件，我回復(fù)了C。對(duì)方也回復(fù)了：
Hello again.
Thank you for your reply to Amazon Seller Support.
We recovered processing of the file and disabled the alarming system.
Please be aware that you will receive no further warnings if a file would delete a greater portion of you online inventory.
Thank you for selling with Amazon.
Mayank J.
Amazon.co.uk Seller Support
?
然后模板上傳完成，報(bào)錯(cuò)了，List Price with Tax for Display沒填，這個(gè)填好再上傳應(yīng)該就會(huì)上傳成功了。然后精彩的來了，我切到庫存頁一看，我后臺(tái)一個(gè)鏈接都沒了，之前上傳的13個(gè)鏈接都沒了！我的A+截圖可以證明，在7月30日已經(jīng)完成了13個(gè)asin的品牌故事。
這個(gè)是我英國后臺(tái)截圖。
?
我就想問這tm什么情況？做亞馬遜這么多年來第一次碰到這種情況，其他人有遇到過嗎？從客服口中得知系統(tǒng)最近在更新，可能是BUG，如果是的話我也太倒霉了吧？！
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