產(chǎn)品侵權(quán)直接刪除鏈接不再售賣，認(rèn)為不用去申訴，賬戶違規(guī)績效180天后臺(tái)就會(huì)自動(dòng)消除，認(rèn)為不需要申訴。這樣肯定是不行的，賬戶只要有違規(guī)績效就需要及時(shí)補(bǔ)救，有申訴入口就申訴，直到賬戶績效恢復(fù)正常。賬戶績效本身就是亞馬遜對于賣家的一個(gè)考核，允許你在不知情的情況下犯錯(cuò)，也會(huì)給你糾正錯(cuò)誤的時(shí)間與機(jī)會(huì)，但是你自己不當(dāng)一回事，一味的挑釁亞馬遜的政策，當(dāng)亞馬遜再次審核到你的賬戶有違規(guī)時(shí)，直接會(huì)封店處理！所以還是要從根源上解決績效問題，清除違規(guī)績效，及時(shí)把警告消除掉，把賬戶績效評分提升上來，因?yàn)榫陀胁簧儋u家因?yàn)榭冃гu級分?jǐn)?shù)不夠?qū)е聮斓甑?，還是不要因小失大。
這里也有一份績效問題申訴模板，模板只能借鑒思路，不能照搬?。?！
Dear Amazon Performance team
Thanks for your reply, and we have made an updated POA to resolve the issue and prevent the similar problem from happening again in the future
Here is the problem and the reasons:
1. Some of our buyers have not received their orders or have not received the orders on time
2.We have listed against detail pages that do not exactly match our inventory.
Root Cause:
1,After we sent our packages to our cooperated logistics place, they really showed the tracking numbers to us, but they delayed our package and did not send the package to our customer right now, because they received too many packages from other sellers.
2,We did not arrange the employee to check the production work, our supplier produced many defective bags, and we did not carefully check the quality of the bags and didn’t remove the defective bags in time. Then we sent the bags to our customers directly.
3,We did not designate an employee to conduct a comprehensive check on our listings details, whether it is consistent with our inventory or not.
Actions made for solution:
1.We have showed our apology to the customers who did not get the packages and provided full refund to buyers whom don’t want to wait or sent a new product to buyers whom still want to wait .
2.We have deleted all the asins that the descriptions on the amazon does not match our inventory!
3. We have stopped the cooperation with the old Logistics company whose service is not good
4.We have stopped the cooperation with the supplier who provided us with low quality bags, and we promise we will never cooperate with the supplier in future!
5.We have set up a professional team to inspect the other listings to make sure that there is no ambiguity, such as: pictures,titles,bullet points, descriptions, brand, manufacturer, UPC, edition, binding,quantity, size, package and color, search teams etc.
6.Now we set up a quality inspection team to check all of our products in our warehouse!
Plan and prevention actions similar problem will happen in the future:
1.We will expand our plant size, increase productivity, prepare goods in advance, deal with the arrival of the season, to avoid excessive orders led to the occurrence of out of stock situation.
2. We will inform customers of the latest delivery news so that they can know about the status of the items they buy.
3.we will hire professional IPR team to do on site due diligence checking before we cooperate with any supplier.
4. We will choose a reliable ,stronger and faster logistics company to make sure our customers are satisfied with our shipping service.
5. In order to avoid late delivery, we will try to use FBA service in the future, we already have a staff dedicated to FBA to make sure our customer get the products on time.
6.Every week，our professional handling team will conduct a full audit of our inventory and listing details,inspect all inventory against detailed product information and listing details to ensure they match 100 percent, including title, description, images, bullet points, & search term
Now we have clearly realized our mistake! We really want to build a long cooperation with amazon, we will strictly abide by the rules and policies of the platform! We will strive to provide buyers with quality shopping experience! Hope Amazon give us a chance ！we promise never to make mistakes again!
Looking forward to your reply!
Wish you a nice day
Best Regards