看郵件是這次只是因?yàn)樽屬I家改評(píng)被檢測(cè)到，和S單無關(guān)，所以你poa就只針對(duì)改評(píng)，這個(gè)情況等于是亞馬遜看你是初犯，不直接封店，預(yù)留資金，給你一次72小時(shí)的申訴機(jī)會(huì)，申訴成功率是挺高的，因?yàn)楸旧硎强?jī)效狀況上的操縱評(píng)論警告，而且是初犯，poa寫好通過率挺高，如果這次申訴失敗的話，店鋪會(huì)被封店，但是也能繼續(xù)申訴店鋪，3天內(nèi)申訴等于就是亞馬遜網(wǎng)開一面額外給的申訴機(jī)會(huì)
?
需要提交的資料：
?
1、poa（用英文寫）
2、買家的review，與買家的溝通記錄截圖，這倆合并pdf
3、訂單退款的截圖
?
行動(dòng)計(jì)劃的思路
?
根本原因：我確實(shí)是進(jìn)行了該操作，并感謝亞馬遜指出錯(cuò)誤！
買家收到的產(chǎn)品有缺陷，并且發(fā)表了一星review，我在沒有完全學(xué)習(xí)亞馬遜銷售政策和行為準(zhǔn)則的情況下，以免費(fèi)更換新產(chǎn)品作為給買家的補(bǔ)償，要求買家更改或者刪除他的評(píng)論

整個(gè)過程由一名不熟悉亞馬遜政策的新人負(fù)責(zé)，大家都知道，旺季已經(jīng)到來，怕這個(gè)差評(píng)對(duì)鏈接銷量有影響，主要違規(guī)
?
賣家讓買家更改或移除評(píng)論，為此，我們向買家提供免費(fèi)更換產(chǎn)品的補(bǔ)償
?
然后采取的措施就要包括，
?
1、學(xué)習(xí)亞馬遜銷售政策和行為準(zhǔn)則，明確哪些操作是違規(guī)的，再學(xué)習(xí)買家商品評(píng)論政策，https://sellercentral.amazon.c ... 5TURN，給員工或者自己宣傳到位，牢記
2、提升產(chǎn)品質(zhì)量，產(chǎn)品源頭的管控，包括供應(yīng)商的管理，嚴(yán)格把控產(chǎn)品質(zhì)檢流程，包裝的不斷改進(jìn)措施，減少差評(píng)
3、當(dāng)出現(xiàn)差評(píng)的時(shí)候，用亞馬遜給的合規(guī)入口，買家評(píng)論里找到對(duì)應(yīng)差評(píng)，點(diǎn)擊聯(lián)系買家，以提供全額禮貌性的退款
4、客戶服務(wù)團(tuán)隊(duì)人員的培訓(xùn)，服務(wù)質(zhì)量，標(biāo)準(zhǔn)服務(wù)的改善和提升
?
采取的措施（學(xué)習(xí)政策知識(shí)列出幾點(diǎn)來，領(lǐng)導(dǎo)公司的重視等等），可以多寫幾個(gè)
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
?
2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.

3)??Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.?

4）警告郵件里會(huì)發(fā)相關(guān)政策鏈接，這里可以從里面列一些出來，表明你已經(jīng)學(xué)習(xí)了

預(yù)防的措施（制定培養(yǎng)計(jì)劃，找專業(yè)的人管理賬號(hào)，學(xué)習(xí)等等，停止一切不符合亞馬遜政策的行為，通過提高產(chǎn)品質(zhì)量來提高排名等等）
?1) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.

2) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.

3) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.

4) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.

5)We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.

6) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.

7) Every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
?
8)提高產(chǎn)品質(zhì)量，只有高質(zhì)量的產(chǎn)品和服務(wù)才能吸引更多的客戶。當(dāng)我們?yōu)榭蛻籼峁M意的服務(wù)時(shí)，他們自然會(huì)在我們的產(chǎn)品下面發(fā)表好評(píng)。因此，我們應(yīng)該花費(fèi)時(shí)間和精力來提高產(chǎn)品和服務(wù)的質(zhì)量，而不是與第三方合作來提高我們的銷售排名。這不符合亞馬遜的銷售排名政策。作為亞馬遜的賣家，我們不應(yīng)該以任何方式違反亞馬遜提高排名的政策

看郵件是這次只是因?yàn)樽屬I家改評(píng)被檢測(cè)到，和S單無關(guān)，所以你poa就只針對(duì)改評(píng)，這個(gè)情況等于是亞馬遜看你是初犯，不直接封店，預(yù)留資金，給你一次72小時(shí)的申訴機(jī)會(huì)，申訴成功率是挺高的，因?yàn)楸旧硎强?jī)效狀況上的操縱評(píng)論警告，而且是初犯，poa寫好通過率挺高，如果這次申訴失敗的話，店鋪會(huì)被封店，但是也能繼續(xù)申訴店鋪，3天內(nèi)申訴等于就是亞馬遜網(wǎng)開一面額外給的申訴機(jī)會(huì)
?
需要提交的資料：
?
1、poa（用英文寫）
2、買家的review，與買家的溝通記錄截圖，這倆合并pdf
3、訂單退款的截圖
?
行動(dòng)計(jì)劃的思路
?
根本原因：我確實(shí)是進(jìn)行了該操作，并感謝亞馬遜指出錯(cuò)誤！
買家收到的產(chǎn)品有缺陷，并且發(fā)表了一星review，我在沒有完全學(xué)習(xí)亞馬遜銷售政策和行為準(zhǔn)則的情況下，以免費(fèi)更換新產(chǎn)品作為給買家的補(bǔ)償，要求買家更改或者刪除他的評(píng)論

整個(gè)過程由一名不熟悉亞馬遜政策的新人負(fù)責(zé)，大家都知道，旺季已經(jīng)到來，怕這個(gè)差評(píng)對(duì)鏈接銷量有影響，主要違規(guī)
?
賣家讓買家更改或移除評(píng)論，為此，我們向買家提供免費(fèi)更換產(chǎn)品的補(bǔ)償
?
然后采取的措施就要包括，
?
1、學(xué)習(xí)亞馬遜銷售政策和行為準(zhǔn)則，明確哪些操作是違規(guī)的，再學(xué)習(xí)買家商品評(píng)論政策，https://sellercentral.amazon.c ... 5TURN，給員工或者自己宣傳到位，牢記
2、提升產(chǎn)品質(zhì)量，產(chǎn)品源頭的管控，包括供應(yīng)商的管理，嚴(yán)格把控產(chǎn)品質(zhì)檢流程，包裝的不斷改進(jìn)措施，減少差評(píng)
3、當(dāng)出現(xiàn)差評(píng)的時(shí)候，用亞馬遜給的合規(guī)入口，買家評(píng)論里找到對(duì)應(yīng)差評(píng)，點(diǎn)擊聯(lián)系買家，以提供全額禮貌性的退款
4、客戶服務(wù)團(tuán)隊(duì)人員的培訓(xùn)，服務(wù)質(zhì)量，標(biāo)準(zhǔn)服務(wù)的改善和提升
?
采取的措施（學(xué)習(xí)政策知識(shí)列出幾點(diǎn)來，領(lǐng)導(dǎo)公司的重視等等），可以多寫幾個(gè)
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
?
2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.

3)??Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.?

4）警告郵件里會(huì)發(fā)相關(guān)政策鏈接，這里可以從里面列一些出來，表明你已經(jīng)學(xué)習(xí)了

預(yù)防的措施（制定培養(yǎng)計(jì)劃，找專業(yè)的人管理賬號(hào)，學(xué)習(xí)等等，停止一切不符合亞馬遜政策的行為，通過提高產(chǎn)品質(zhì)量來提高排名等等）
?1) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.

2) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.

3) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.

4) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.

5)We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.

6) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.

7) Every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
?
8)提高產(chǎn)品質(zhì)量，只有高質(zhì)量的產(chǎn)品和服務(wù)才能吸引更多的客戶。當(dāng)我們?yōu)榭蛻籼峁M意的服務(wù)時(shí)，他們自然會(huì)在我們的產(chǎn)品下面發(fā)表好評(píng)。因此，我們應(yīng)該花費(fèi)時(shí)間和精力來提高產(chǎn)品和服務(wù)的質(zhì)量，而不是與第三方合作來提高我們的銷售排名。這不符合亞馬遜的銷售排名政策。作為亞馬遜的賣家，我們不應(yīng)該以任何方式違反亞馬遜提高排名的政策