剛上班就看到差評，想到老板的話我直接找AI請教，這樣的溝通話術(shù)對嗎？

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剛?cè)肼殯]多久，昨天早上一上班就看到一個差評，心情瞬間不美麗。之前遇到的有些是直接啥都不說，今天這個還說了一下，他是這樣說的：

“Because?this?style?is?attractive,?but?the?tailoring?problem?is?very?serious.?The?fabric?on?the?shoulders?will?bulge,?a?bit?like?the?look?I?created?when?I?used?a?clothes?hanger?to?hold?it?up.?It?is?still?there?after?washing?and?drying.?I?don't?think?it's?worth?the?price.”

想著之前老板訓(xùn)我的話，要我多學(xué)學(xué)前輩，我想著前輩下個月就要離職了就不打擾她了，所以先請教了一下ChatGPT該怎么回，ChatGPT給我推薦的話術(shù)是這樣的：

“Dear?Customer,

Firstly,?we'd?like?to?thank?you?for?choosing?our?product,?and?we?sincerely?apologize?for?the?issues?you've?encountered.?We?are?committed?to?providing?high-quality?products?and?services,?and?your?feedback?is?invaluable?to?us.

Regarding?the?issue?you've?mentioned,?we?take?it?very?seriously,?and?we?will?make?every?effort?to?ensure?it?doesn't?happen?again.?To?better?understand?your?situation,?we?would?appreciate?it?if?you?could?provide?us?with?some?additional?information?such?as?your?order?number?and?purchase?date.?This?will?help?us?locate?the?relevant?order?and?conduct?a?thorough?investigation.

At?the?same?time,?we?hope?for?your?understanding?and?support.?If?you?are?dissatisfied?with?the?product,?we?can?offer?options?for?returns?and?refunds?to?ensure?your?satisfaction.?If?you?require?any?assistance?or?have?any?other?questions,?please?don't?hesitate?to?contact?our?customer?service?team.

Once?again,?we?thank?you?for?your?feedback?and?support.?We?will?continue?to?strive?for?improvement?to?provide?even?better?products?and?services.”

我一看，沒問題，很官方，但是退款了不給我更新評論怎么辦，所以我在里面加入了我的WhatsApp聯(lián)系方式。幸運的是，這個顧客還真的加了我，就在剛剛嘻嘻。不過我英語也就剛過4級，只能靠WADesk的自動翻譯幫我聊了，看樣子應(yīng)該是沒事了，就是不知道他會不會改評論。
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