社區(qū) 發(fā)現(xiàn) Amazon 上架水彈槍被下架太多條鏈接了,店鋪被封,...
上架水彈槍被下架太多條鏈接了,店鋪被封,提交申訴以后又給我回了一模一樣的郵件,求求大佬救救孩子,該怎么申訴?
您不能在 Amazon.com 上發(fā)布或銷售此類商品。要了解有關(guān)此政策的更多信息,請(qǐng)?jiān)L問(wèn)以下頁(yè)面:
https://sellercentral.amazon.com/gp/help/200164330?
如何重新激活我的賬戶?
要重新激活您在 Amazon.com 上的銷售賬戶,請(qǐng)向我們發(fā)送一份更詳細(xì)的計(jì)劃,并在其中提供以下內(nèi)容:
-- 對(duì)您的受限商品違規(guī)問(wèn)題的根本原因的詳細(xì)說(shuō)明,其中應(yīng)包括具體的商品類型和所違反的政策。
-- 對(duì)您為確保日后不會(huì)在您的賬戶中發(fā)布受限商品所采取的措施的詳細(xì)說(shuō)明。
如何發(fā)送要求提供的信息?
要提交這些信息,請(qǐng)按照賣家平臺(tái)的“賬戶狀況”頁(yè)面頂部橫幅中的說(shuō)明進(jìn)行操作:
https://sellercentral.amazon.c ... em_rp?
如果我未提供可接受的行動(dòng)計(jì)劃,會(huì)怎么樣??
如果我們未在原始通知發(fā)出后的 17 天內(nèi)收到可接受的行動(dòng)計(jì)劃,您的賬戶可能會(huì)被永久停用。
我們隨時(shí)為您提供幫助
如果您對(duì)此政策或您的賬戶存有疑問(wèn),請(qǐng)聯(lián)系我們:
https://sellercentral.amazon.com/cu/contact-us?
如果您對(duì)以上要求提供的信息有任何疑問(wèn),請(qǐng)?jiān)L問(wèn)“類別、商品和內(nèi)容限制”:
https://sellercentral.amazon.com/gp/help/200164330;和 https://sellercentral.amazon.c ... QKV2B。
有關(guān)制定行動(dòng)計(jì)劃的信息,請(qǐng)?jiān)L問(wèn)“為銷售伙伴提供的關(guān)于亞馬遜受限商品政策的其他信息和資源”:?
https://sellercentral.amazon.c ... 67350?
您可以通過(guò)兩種方式查看賬戶績(jī)效:一是使用 iOS 或安卓設(shè)備在“亞馬遜賣家”應(yīng)用的主屏幕上選擇“賬戶狀況”;二是訪問(wèn)賣家平臺(tái)中的“賬戶狀況”頁(yè)面:
https://sellercentral.amazon.c ... em_rp?
“賬戶狀況”頁(yè)面會(huì)根據(jù)您在亞馬遜商城銷售商品所需達(dá)到的績(jī)效指標(biāo)和要遵守的政策顯示您賬戶的表現(xiàn)情況。
-- 下載 iOS 應(yīng)用:
https://itunes.apple.com/us/ap ... t%3D8?
-- 下載安卓應(yīng)用:
https://play.google.com/store/ ... en_US
此致,
賣家績(jī)效團(tuán)隊(duì)?
第一次就是這封郵件,我提交了申訴,又是一模一樣的模板回復(fù)T T,有沒(méi)有大佬救救孩子,該怎么申訴?
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2 個(gè)回復(fù)
service - 虛心學(xué)習(xí)
贊同來(lái)自: chrissss
1.解釋問(wèn)題的根本原因??
2.你將采取哪些措施來(lái)解決該問(wèn)題??
3.你將采取哪些措施來(lái)避免將來(lái)問(wèn)題再次發(fā)生?
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我提供一些思路給你,可以自己翻譯成英文,加一些自己具體的過(guò)程進(jìn)去,亞馬遜審核人員比較反感模板式申訴信,你要根據(jù)自己的具體情況去收集詳細(xì)的信息,強(qiáng)調(diào)你已經(jīng)發(fā)現(xiàn)問(wèn)題,你將如何去避免它再次發(fā)生
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對(duì)受限商品違規(guī)問(wèn)題的根本原因的詳細(xì)說(shuō)明
1、粗心大意,在亞馬遜上創(chuàng)建之前,我們沒(méi)有檢查listing
2、產(chǎn)品開發(fā)人員采購(gòu)的時(shí)候沒(méi)有調(diào)查產(chǎn)品是否能在amazon銷售
3、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷售政策的相關(guān)培訓(xùn),不夠了解平臺(tái)政策(這里放上具體政策)
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采取了哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策,
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1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN,并且刪除了所有受限商品鏈接,我們確保賬戶沒(méi)有受限商品了,今后將更加注意檢查
2、對(duì)銷售沒(méi)認(rèn)真檢查鏈接,開發(fā)人員檢查產(chǎn)品做出懲罰,列舉一下懲罰措施,罰款,出具書面警告等,
3、公司管理沒(méi)到位,列舉一下懲罰措施,罰款,出具書面警告等
4、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況,并退回了所有限售產(chǎn)品給供應(yīng)商
5、優(yōu)化亞馬遜政策培訓(xùn)體系
①這些員工立刻做了深刻的檢討和反思,保證以后一定熟記亞馬遜平臺(tái)的相關(guān)銷售政策和賣方行為準(zhǔn)則,特別是在賣家后臺(tái)的賣家大學(xué)里學(xué)習(xí)了受限政策,不會(huì)再做違反亞馬遜政策的一切操作。
(員工姓名:黃濤,檢討時(shí)間:2021年3月30日)
②亞馬遜專業(yè)講師立刻對(duì)所有的員工開會(huì)講解亞馬遜《銷售政策和賣方行為準(zhǔn)則》政策,每個(gè)聽講的員工都需要簽名,不熟悉和掌握政策的員工不得運(yùn)營(yíng)賬號(hào)。
(亞馬遜專業(yè)講師:黃瀟瀟)
時(shí)間:2021年3月30日
政策簽名:請(qǐng)查看“POA截圖”的宣導(dǎo)政策圖片2
6、對(duì)于我們將要購(gòu)買的商品,我們已經(jīng)向供應(yīng)商索取了更詳細(xì)的產(chǎn)品信息,確保沒(méi)有受限商品
為確保日后不會(huì)在您的賬戶中發(fā)布受限商品所采取的措施的詳細(xì)說(shuō)明
深化對(duì)平臺(tái)政策的了解、加強(qiáng)培訓(xùn)工作、優(yōu)化運(yùn)營(yíng)結(jié)構(gòu):對(duì)開發(fā)和銷售提出了不同的要求。
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1.Strengthen the inspection of the quality inspection department and logistics transportation:
a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
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2、加強(qiáng)員工培訓(xùn)。
我們邀請(qǐng)了經(jīng)驗(yàn)豐富的專家到我們公司來(lái)培訓(xùn)我們的新銷售員工,使他們掌握亞馬遜政策的所有相關(guān)知識(shí),以避免人為錯(cuò)誤造成的錯(cuò)誤。我們立即為所有員工提供了系統(tǒng)有效的培訓(xùn)。
鏈接:https://sellercentral.amazon.c ... 64330
https://sellercentral.amazon.c ... G1801
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3、We will re edit less Detailed or Accurate Page Description:
a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.