社區(qū) 發(fā)現(xiàn) Amazon 玩具軟彈槍被亞馬遜識(shí)別成類似槍支武器，申...
玩具軟彈槍被亞馬遜識(shí)別成類似槍支武器，申訴了幾次都失敗了怎么辦？
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? ? ? ?我有三款玩具槍被識(shí)別為類似槍支武器就被下架了，還要移除我在亞馬遜倉(cāng)庫(kù)的產(chǎn)品庫(kù)存，在賬戶安全頁(yè)面也顯示了有三項(xiàng)受限產(chǎn)品策略的違規(guī)。? ? ? ?以前也被審核過(guò)，都是提交幾次材料就恢復(fù)了。但是這次通知被下架，沒(méi)有顯示申訴的渠道。我開(kāi)case申訴的時(shí)候把產(chǎn)品六面圖、檢測(cè)報(bào)告、CPC文件都提交了，產(chǎn)品是絕對(duì)合規(guī)安全的，但還是被亞馬遜拒了，而且亞馬遜回復(fù)的內(nèi)容就像自動(dòng)回復(fù)一樣，每次都是很官方的一模一樣的回復(fù)。有一次說(shuō)更新產(chǎn)品的文案描述那些，避開(kāi)可能會(huì)被審核的字眼，但是我們已經(jīng)改成最簡(jiǎn)單的幾個(gè)單詞了都還是不能通過(guò)審核。
?
? ? ? ?請(qǐng)問(wèn)大家對(duì)于這種情況有什么可行的解決方法嗎？
?
倒計(jì)時(shí)：
13 個(gè)回復(fù)
匿名用戶
贊同來(lái)自: 小麥curry 、 Jay0336 、 discover2111
準(zhǔn)備資料：
1、產(chǎn)品六面圖，包裝六面圖
2、相關(guān)的產(chǎn)品認(rèn)證證書或者測(cè)試報(bào)告
4、采購(gòu)發(fā)票，采購(gòu)訂單截圖
5、使用場(chǎng)景圖
?
強(qiáng)調(diào)產(chǎn)品不是受限品，產(chǎn)品是什么，詳細(xì)描述用途，性能
問(wèn)題的根本原因??
1、粗心大意，在亞馬遜上創(chuàng)建之前，我們沒(méi)有檢查listing，有相關(guān)的敏感信息忽略了
2、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷售政策的相關(guān)培訓(xùn)，不夠了解平臺(tái)政策
?
采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN，并且刪除了所有敏感信息，我們確保賬戶沒(méi)有受限品，今后將更加注意檢查
2、對(duì)銷售沒(méi)認(rèn)真檢查鏈接，列舉一下懲罰措施，罰款，出具書面警告等，
3、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況，確保沒(méi)有受限品
4、優(yōu)化亞馬遜政策培訓(xùn)體系
①這些員工立刻做了深刻的檢討和反思，保證以后一定熟記亞馬遜平臺(tái)的相關(guān)銷售政策和賣方行為準(zhǔn)則，特別是在賣家后臺(tái)的賣家大學(xué)里學(xué)習(xí)了受限政策，不會(huì)再做違反亞馬遜政策的一切操作。
（員工姓名：黃濤，檢討時(shí)間：2021年3月30日)
②亞馬遜專業(yè)講師立刻對(duì)所有的員工開(kāi)會(huì)講解亞馬遜《銷售政策和賣方行為準(zhǔn)則》政策，每個(gè)聽(tīng)講的員工都需要簽名，不熟悉和掌握政策的員工不得運(yùn)營(yíng)賬號(hào)。
（亞馬遜專業(yè)講師：黃瀟瀟）
時(shí)間：2021年3月30日
政策簽名：請(qǐng)查看“POA截圖”的宣導(dǎo)政策圖片2
6、對(duì)于我們將要購(gòu)買的商品，我們已經(jīng)向供應(yīng)商索取了更詳細(xì)的產(chǎn)品信息，確保沒(méi)有危險(xiǎn)品
?
采取哪些措施來(lái)避免將來(lái)問(wèn)題再次發(fā)生
深化對(duì)平臺(tái)政策的了解、加強(qiáng)培訓(xùn)工作、優(yōu)化運(yùn)營(yíng)結(jié)構(gòu)：對(duì)開(kāi)發(fā)和銷售提出了不同的要求。
?
1.Strengthen the inspection of the quality inspection department and logistics transportation:
a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
?
2、加強(qiáng)員工培訓(xùn)。
我們邀請(qǐng)了經(jīng)驗(yàn)豐富的專家到我們公司來(lái)培訓(xùn)我們的新銷售員工，使他們掌握亞馬遜政策的所有相關(guān)知識(shí)，以避免人為錯(cuò)誤造成的錯(cuò)誤。我們立即為所有員工提供了系統(tǒng)有效的培訓(xùn)。
鏈接：https://sellercentral.amazon.c ... 64570
https://sellercentral.amazon.c ... 03400
https://sellercentral.amazon.c ... 71860
3、We will re edit less Detailed or Accurate Page Description:
a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.
匿名用戶
贊同來(lái)自: 小麥curry 、 Jay0336 、 discover2111
準(zhǔn)備資料：
1、產(chǎn)品六面圖，包裝六面圖
2、相關(guān)的產(chǎn)品認(rèn)證證書或者測(cè)試報(bào)告
4、采購(gòu)發(fā)票，采購(gòu)訂單截圖
5、使用場(chǎng)景圖
?
強(qiáng)調(diào)產(chǎn)品不是受限品，產(chǎn)品是什么，詳細(xì)描述用途，性能
問(wèn)題的根本原因??
1、粗心大意，在亞馬遜上創(chuàng)建之前，我們沒(méi)有檢查listing，有相關(guān)的敏感信息忽略了
2、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷售政策的相關(guān)培訓(xùn)，不夠了解平臺(tái)政策
?
采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN，并且刪除了所有敏感信息，我們確保賬戶沒(méi)有受限品，今后將更加注意檢查
2、對(duì)銷售沒(méi)認(rèn)真檢查鏈接，列舉一下懲罰措施，罰款，出具書面警告等，
3、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況，確保沒(méi)有受限品
4、優(yōu)化亞馬遜政策培訓(xùn)體系
①這些員工立刻做了深刻的檢討和反思，保證以后一定熟記亞馬遜平臺(tái)的相關(guān)銷售政策和賣方行為準(zhǔn)則，特別是在賣家后臺(tái)的賣家大學(xué)里學(xué)習(xí)了受限政策，不會(huì)再做違反亞馬遜政策的一切操作。
（員工姓名：黃濤，檢討時(shí)間：2021年3月30日)
②亞馬遜專業(yè)講師立刻對(duì)所有的員工開(kāi)會(huì)講解亞馬遜《銷售政策和賣方行為準(zhǔn)則》政策，每個(gè)聽(tīng)講的員工都需要簽名，不熟悉和掌握政策的員工不得運(yùn)營(yíng)賬號(hào)。
（亞馬遜專業(yè)講師：黃瀟瀟）
時(shí)間：2021年3月30日
政策簽名：請(qǐng)查看“POA截圖”的宣導(dǎo)政策圖片2
6、對(duì)于我們將要購(gòu)買的商品，我們已經(jīng)向供應(yīng)商索取了更詳細(xì)的產(chǎn)品信息，確保沒(méi)有危險(xiǎn)品
?
采取哪些措施來(lái)避免將來(lái)問(wèn)題再次發(fā)生
深化對(duì)平臺(tái)政策的了解、加強(qiáng)培訓(xùn)工作、優(yōu)化運(yùn)營(yíng)結(jié)構(gòu)：對(duì)開(kāi)發(fā)和銷售提出了不同的要求。
?
1.Strengthen the inspection of the quality inspection department and logistics transportation:
a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
?
2、加強(qiáng)員工培訓(xùn)。
我們邀請(qǐng)了經(jīng)驗(yàn)豐富的專家到我們公司來(lái)培訓(xùn)我們的新銷售員工，使他們掌握亞馬遜政策的所有相關(guān)知識(shí)，以避免人為錯(cuò)誤造成的錯(cuò)誤。我們立即為所有員工提供了系統(tǒng)有效的培訓(xùn)。
鏈接：https://sellercentral.amazon.c ... 64570
https://sellercentral.amazon.c ... 03400
https://sellercentral.amazon.c ... 71860
3、We will re edit less Detailed or Accurate Page Description:
a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.