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所在分類:  Amazon 所屬圈子: Amazon德國(guó) Amazon各類申訴 Amazon

德國(guó)站收到操縱評(píng)論警告,需要寫(xiě)POA。各位大神有寫(xiě)過(guò)的嗎,求教!求詳細(xì)的寫(xiě)POA操作步驟,各位大佬能幫幫忙嗎,感激不盡??!急

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德國(guó)站收到操縱評(píng)論警告,需要寫(xiě)POA。各位大神有寫(xiě)過(guò)的嗎,求教??!急
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求詳細(xì)的寫(xiě)POA操作步驟,各位大佬能幫幫忙嗎,感激不盡!??!

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已邀請(qǐng):

service - 虛心學(xué)習(xí)

贊同來(lái)自: CIKF123 聰明瓜子 、 Lyeye414

你這個(gè)寫(xiě)好POA,坦白出來(lái),通過(guò)率還是可以的,我提供一些思路給你,加一些自己具體的過(guò)程進(jìn)去,亞馬遜審核人員比較反感模板式申訴信,你要根據(jù)自己的具體情況去收集詳細(xì)的信息,強(qiáng)調(diào)你已經(jīng)發(fā)現(xiàn)問(wèn)題,你將如何去避免它再次發(fā)生,行動(dòng)計(jì)劃的思路在附件,另外還有以下思路也可以參考,

?根本原因:我確實(shí)是進(jìn)行了該操作,并感謝亞馬遜指出錯(cuò)誤!

鏈接銷量沒(méi)達(dá)到理想,在沒(méi)有完全學(xué)習(xí)亞馬遜政策的情況下,用了手段(這里具體展開(kāi))操縱了評(píng)論
?1.整個(gè)過(guò)程由一名不熟悉亞馬遜政策的新人負(fù)責(zé),大家都知道,旺季已經(jīng)到來(lái),所有員工都對(duì)增加銷售額充滿熱情,并從銷售中獲得高額傭金,所以這名員工自己想出了這個(gè)主意——利用第三方測(cè)評(píng),以吸引顧客從我們的店鋪購(gòu)買產(chǎn)品。

2.主要方法:在網(wǎng)上搜索能夠提供該服務(wù)的第三方:在收到回復(fù)后,然后該員工接受了服務(wù)商的報(bào)價(jià),同意與他們合作。這家公司組織使用買家號(hào)從跟賣者的亞馬遜賬號(hào)購(gòu)買商品,然后取消每個(gè)訂單

3.現(xiàn)在收到了亞馬遜的警告,認(rèn)真學(xué)習(xí)了郵件里的那個(gè)政策。
這里列出來(lái)服務(wù)商的信息:
Through carefully review the Browsing History find this third party’s information,just use online chats by Tencent Instant Messenger, so we have tried to contact them by live chat, but no response, details of contacts as follow:
(1)WeChat ID:?
(2)Phone Number:?
(3)Email address:?
(4)Physical Address:?

2.采取的措施(例如暫停合作,學(xué)習(xí)政策知識(shí)列出幾點(diǎn)來(lái),領(lǐng)導(dǎo)公司的重視等等),可以多寫(xiě)幾個(gè)
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
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2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.

3) We will refuse all third parties who will contact us mention about review manipulation. Don't give them any chance but do better quality items and better service.

4) Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.?

5)警告郵件里會(huì)發(fā)相關(guān)政策鏈接,這里可以從里面列一些出來(lái),表明你已經(jīng)學(xué)習(xí)了

3.預(yù)防的措施(制定培養(yǎng)計(jì)劃,找專業(yè)的人管理賬號(hào),學(xué)習(xí)等等,停止一切不符合亞馬遜政策的行為,提高產(chǎn)品質(zhì)量等等)
?1) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.

2) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.

3) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.

4) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.

5)We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.

6) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.

7)?Every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
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8)提高產(chǎn)品質(zhì)量,只有高質(zhì)量的產(chǎn)品和服務(wù)才能吸引更多的客戶。當(dāng)我們?yōu)榭蛻籼峁M意的服務(wù)時(shí),他們自然會(huì)在我們的產(chǎn)品下面發(fā)表好評(píng)。因此,我們應(yīng)該花費(fèi)時(shí)間和精力來(lái)提高產(chǎn)品和服務(wù)的質(zhì)量,而不是與第三方合作來(lái)操縱評(píng)論。這不符合亞馬遜的政策。作為亞馬遜的賣家,我們不應(yīng)該以任何方式違反亞馬遜評(píng)論政策。

附件提交
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