社區(qū) 發(fā)現(xiàn) Amazon 日本站一刷過一次申訴回來了，現(xiàn)在又再次收...
日本站一刷過一次申訴回來了，現(xiàn)在又再次收到警告信，需要點(diǎn)申訴嗎？主要是已經(jīng)一刷過，我害怕不處理的話，如果180天后給我關(guān)賬號(hào)了，應(yīng)該很難辦了 現(xiàn)在就是很糾結(jié)要不要點(diǎn)，請(qǐng)大佬們支個(gè)招！
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我們公司2020年3月日本站被一刷封過一次，當(dāng)時(shí)找服務(wù)商申訴回來了
去年10月份又收到了警告信，有打鉤的提交按鈕
目前4個(gè)月過去了，店鋪還是正常銷售在
請(qǐng)問我需要打鉤提交確認(rèn)處理嗎？
主要是已經(jīng)一刷過，我害怕不處理的話，如果180天后給我關(guān)賬號(hào)了，應(yīng)該很難辦了
現(xiàn)在就是很糾結(jié)要不要點(diǎn)，請(qǐng)大佬們支個(gè)招！跪求解決方案~
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警告信原文如下：
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Dear seller,?
We are notifying you that we have detected a policy violation that negatively impacts your account health. If left unaddressed, this may lead to account deactivation.
Why did this happen?
We are contacting you because you appear to have violated one or more of the following Seller Code of Conduct requirements on Amazon.co.jp:
-- Influencing customers’ ratings, feedback, and reviews
-- Manipulating Sales Rank
-- Artificially inflating web traffic
Prohibited behaviors on Amazon.co.jp include, but are not limited to:
-- Hiring 3rd parties to try to improve ASIN rank or reviews.
-- Sending packages to addresses where the recipient does not order or expect them.
-- Soliciting or accepting false or fraudulent orders.
-- Placing orders for your own products.
-- Compensating buyers for purchasing your products (including claim codes).
How do I address this issue?
Please view the policy warnings on your Account Health page (https://sellercentral.amazon.c ... rnings) and follow the guidance in the "Next Steps" column next to the policy warning.
What happens if I do not follow the instructions on the Account Health page?
If we do not receive the requested information, the policy warning will remain on your account for 180 days following the date on which it was posted to your account.
Has this message been sent in error?
If you believe there has been an error, please submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies.
We're here to help.
If you have questions about this policy or the information requested above, please contact us (https://sellercentral.amazon.co.jp/cu/contact-us).
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/jp/ap ... mt%3D8)
-- Android App (https://play.google.com/store/ ... Dja_jp)
Thank you,
Amazon.co.jp
Sincerely,
Seller Performance Team
Amazon.co.jp
去年10月份又收到了警告信，有打鉤的提交按鈕
目前4個(gè)月過去了，店鋪還是正常銷售在
請(qǐng)問我需要打鉤提交確認(rèn)處理嗎？
主要是已經(jīng)一刷過，我害怕不處理的話，如果180天后給我關(guān)賬號(hào)了，應(yīng)該很難辦了
現(xiàn)在就是很糾結(jié)要不要點(diǎn)，請(qǐng)大佬們支個(gè)招！跪求解決方案~
?
?
警告信原文如下：
?
Dear seller,?
We are notifying you that we have detected a policy violation that negatively impacts your account health. If left unaddressed, this may lead to account deactivation.
Why did this happen?
We are contacting you because you appear to have violated one or more of the following Seller Code of Conduct requirements on Amazon.co.jp:
-- Influencing customers’ ratings, feedback, and reviews
-- Manipulating Sales Rank
-- Artificially inflating web traffic
Prohibited behaviors on Amazon.co.jp include, but are not limited to:
-- Hiring 3rd parties to try to improve ASIN rank or reviews.
-- Sending packages to addresses where the recipient does not order or expect them.
-- Soliciting or accepting false or fraudulent orders.
-- Placing orders for your own products.
-- Compensating buyers for purchasing your products (including claim codes).
How do I address this issue?
Please view the policy warnings on your Account Health page (https://sellercentral.amazon.c ... rnings) and follow the guidance in the "Next Steps" column next to the policy warning.
What happens if I do not follow the instructions on the Account Health page?
If we do not receive the requested information, the policy warning will remain on your account for 180 days following the date on which it was posted to your account.
Has this message been sent in error?
If you believe there has been an error, please submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies.
We're here to help.
If you have questions about this policy or the information requested above, please contact us (https://sellercentral.amazon.co.jp/cu/contact-us).
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/jp/ap ... mt%3D8)
-- Android App (https://play.google.com/store/ ... Dja_jp)
Thank you,
Amazon.co.jp
Sincerely,
Seller Performance Team
Amazon.co.jp
倒計(jì)時(shí)：
18 個(gè)回復(fù)
山海鯨xyz - 90后運(yùn)營，單干中
贊同來自:
不清楚你一刷是因?yàn)槭裁搓P(guān)的店鋪，但是既然曾經(jīng)封過店就有污點(diǎn)，所幸是20年3月-21年10月時(shí)間跨度超過1年了
亞馬遜不管你承認(rèn)不承認(rèn)，來了績效通知都會(huì)記在賣家檔案里
即使你承認(rèn)申訴通過了，備注里都會(huì)說后續(xù)審查行動(dòng)請(qǐng)參考這次績效（目前體檢渠道都停了，不然你可以查一查）
除非你有證據(jù)能反申訴，才不會(huì)在12個(gè)月周期里統(tǒng)計(jì)違規(guī)次數(shù)（證明你沒有違反規(guī)則，是誤判）
你這個(gè)賬號(hào)已經(jīng)不安全了，換個(gè)干凈賬號(hào)新績效，目前亞馬遜還不至于跨賬號(hào)統(tǒng)計(jì)品牌違規(guī)次數(shù)
更多的情況是集中在同一賬號(hào)多次違規(guī)，主賬號(hào)被封殺，然后品牌連坐/賬號(hào)關(guān)聯(lián)
現(xiàn)在二刷被抓基本就是99%救不回來了，我們?nèi)ツ?2月就經(jīng)歷了血與淚的教訓(xùn)
目前就在苦逼的清庫存，7/8W套貨。。。