大家有沒有發(fā)現(xiàn)feedback 越來越難移除了，有什么好的移除辦法嗎？

發(fā)帖2次被置頂0次被推薦0次質(zhì)量分0星回帖互動4次歷史交流熱度21.43% 歷史交流深度0%

各位大神，有些產(chǎn)品能發(fā)FBA但是有些產(chǎn)品通過不了安全檢測，所以只有FBM，這些發(fā)FBM都是利潤型非跑量型產(chǎn)品，每個帳號多少會有一些差的feedback現(xiàn)在只要申請移除都是模板回復(fù),請問有什么好的辦法能移除的，大家一起探討一下，謝謝！勿噴！
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Greetings from Amazon Seller Support,

Thank you for contacting us about feedback removal request.

We have reviewed your request for feedback removal. Regrettably, the feedback did not meet the criteria for removal. Please know that we strive to put in our best to help you make selling a better experience, however there are situations where we have to express our inability to meet your requirements and expectations wholeheartedly.

I understand your concern but I would like to inform you there are some policies and guidelines which are set by the Amazon which we have to follow. I apologize for not removing this feedback. So I would request you to contact the buyer and ask him for the removal of the feedback.If the buyer agrees to remove the feedback, and is not able to do so, you can ask him to provide a written proof in the buyer - seller communication. We will then remove the feedback for you.

Please do not consider this as a denial of your request for removal but rather as an opportunity to educate and create a good relationship with our buyer, offer them options to improve their Amazon experience.

For your reference, Amazon will remove feedback for these reasons:

The feedback includes obscene language.?
The feedback includes seller-specific personally identifiable information.?
The entire feedback comment is a product review.?
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.?
The feedback comment violates any applicable laws.?
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5 個回復(fù)

顏雪 - Amazon運(yùn)營

贊同來自: 路人丙168 、 lanceqin 、美美

FBA的feedback好移一些，關(guān)于物流，服務(wù)和產(chǎn)品評論的都可以開case移。最怕那種三星ok,not bad啥的就不好移，有時(shí)候多開幾個case又可能移掉。這里因?yàn)閒eedback移除路徑只能使用一次，第一次失敗以后不能再在此路徑上。我都是開人工case或者郵件case跟他磨。有成功有失敗。
FBAM的如果是說物流，服務(wù)啥的基本不能開case移除了，可以找買家協(xié)商。如果內(nèi)容是關(guān)于產(chǎn)品本身的評論是可以開case移除掉的。
這都是一些基本經(jīng)驗(yàn)來的，大家都知道，不知道對樓主有木有幫助。。。加油。