社區(qū) 發(fā)現(xiàn) Amazon 我們是美亞FBA, 是否可以直接打電話聯(lián)...
我們是美亞FBA, 是否可以直接打電話聯(lián)系客戶？
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客戶不會(huì)使用我們的產(chǎn)品，直接給了差評(píng)。我們是否可以打電話聯(lián)系客戶，教導(dǎo)客戶如何使用呢？美亞在個(gè)人隱私這塊是如何定義的？
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conwaykang - 獨(dú)立站賣家 | WaimaoB2C.com博主
贊同來(lái)自: gagagugu 、 Adoncn 、 跨境女王
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**Appropriate treatment of customer phone numbers:**
Amazon provides Professional sellers who fulfill their own orders access to customer phone numbers so that they can comply with carrier label requirements. If you receive this customer information, you are required to adhere to Amazon’s customer personal information policy, which can be found in our Seller Agreement.
Please review the policy there and the guidance below to make sure that you are using your customers' phone numbers correctly.
**Proper treatment of customer phone numbers:**
Print on labels to comply with carrier requirements.
Dispose of any customer phone number data that you retain after you have processed your customers’ orders.
Monitor who in your organization has access to customer phone numbers—protecting this data is your responsibility.
**Improper treatment of customer phone numbers:**
_Never contact a customer using their phone number. To contact a customer about their order, only use Buyer-Seller Messaging. Please see our Buyer Seller Messaging FAQ for more information. **永遠(yuǎn)不要通過(guò)電話聯(lián)系客戶，只能通過(guò)亞馬遜站內(nèi)信聯(lián)系客戶解決問(wèn)題**_
Never share customer phone information with an external party.
Never pass along customer information of any kind, including phone numbers, outside of Buyer Seller Messaging.