社區(qū) 發(fā)現(xiàn) Amazon 收到一封政策警告郵件,說產(chǎn)品的商品詳情頁...
收到一封政策警告郵件,說產(chǎn)品的商品詳情頁面添加了不準(zhǔn)確的信息,違反亞馬遜的商品發(fā)布政策。請問有遇到同樣問題的嗎?
Hello,
We are contacting you because you have added inaccurate information to product detail pages.
Why did this happen?
Sellers on Amazon.co.uk are not allowed to add inaccurate information to product detail pages.
We’re here to help.
To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and "Product detail page rules" in Seller Central Help.
Here are examples of your listings that do not follow this policy:
-------------------------------------
Detail Pages Needing Correction
-------------------------------------
ASIN:
Attribute Needing Correction: Item name
We have canceled the listings mentioned above.
How do I reactivate my listings?
Please modify your product and product detail page to ensure they do not violate Amazon listing policies.
To edit your ASINs:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
3. Edit the inactive ASIN by updating the current page.
4. Save, then appeal with a description of what you have fixed on the product detail page.
Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN.
Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- The reason the listing does not violate our Product Detail Page policies.
How do I submit this information?
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.a ... em_mpa).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.
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但在幫助頁面搜索顯示是版權(quán)侵權(quán),咨詢賣家支持有的說是商品詳情頁面信息濫用也有說是版權(quán)侵權(quán)。但具體濫用信息或者侵權(quán)內(nèi)容都無法查出。申訴了兩次(從侵權(quán)和更改頁面信息進(jìn)行申訴),亞馬遜回復(fù)的內(nèi)容都是一樣的,如下:
Hello, Thank you for submitting your plan of action. We reviewed your appeal and determined that the corrective action items you have listed have not been implemented. Please make sure all corrective actions have been completed and violating content has been removed to be in compliance with your plan of action.
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Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include how your listing(s) have not violated Amazon's selling policies along with documents mentioned above to support authenticity.
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Where do I send this information?
If you are appealing an action we have taken on your listings for an amazon listing policy violation, go to Listing Policy Violations in the Product Policy Compliance section on Account Health (https://sellercentral-europe.a ... em_mpa). Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the “View appeal” button next to the deactivation record. Click the “Submit additional information” button to submit information necessary to reactivate your listings.
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Where do I send this information?
Please submit this information by clicking the Appeal button on Account Health (https://sellercentral-europe.a ... em_mpa).
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What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account could be deactivated.
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請問有成功解決這種情況的賣家嗎?可以的話,請分享一下解決方法,謝謝。
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17 個回復(fù)
人要開開心心 - 96年,亞馬遜5年,交流學(xué)習(xí),互幫互助。
贊同來自: 奇力少女
我敢肯定是顯示“侵權(quán)”
如果是,自己又不確定侵權(quán)內(nèi)容。那就自己把文案,圖片,后臺關(guān)鍵詞整理出來,別到時候刪完了,鏈接回來了,關(guān)鍵詞圖片沒有備份。
①把圖片換成3-5張單個產(chǎn)品的簡單圖,不要有詞,就是簡單的產(chǎn)品角度跟尺寸圖也行
②標(biāo)題縮成絕對不會侵權(quán)的關(guān)鍵詞3-5個單詞就行
③五點(diǎn)最精簡化:比如就寫尺寸等類似的
④描述也改成最短的絕對不會侵權(quán)的詞
⑤后臺的編輯填的關(guān)鍵詞,搜索關(guān)鍵詞最好先刪掉
自己上傳文檔刷新后臺。最好開個case讓客服幫忙驗(yàn)證一下是否系統(tǒng)修改過來了。
最后發(fā)申訴
①表明自己已經(jīng)自查還有客服檢查,已刪除不正確的內(nèi)容(附上case ID或者文檔ID)
②行動計(jì)劃(已經(jīng)做了的,和以后要做的行動來規(guī)避這個問題)
③重點(diǎn)是發(fā)票!
一定要確保后臺系統(tǒng)已經(jīng)全部修改成最少,最不會侵權(quán)的內(nèi)容
我自己成功申訴回來了,也在另一個回答里面幫助別人申訴回來了http://xrfireworks.com.cn/question/27108?notification_id=17258096&rf=false&item_id=282330&answer_id=282330&single=TRUE#!answer_282330
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人要開開心心 - 96年,亞馬遜5年,交流學(xué)習(xí),互幫互助。
贊同來自: 奇力少女
我敢肯定是顯示“侵權(quán)”
如果是,自己又不確定侵權(quán)內(nèi)容。那就自己把文案,圖片,后臺關(guān)鍵詞整理出來,別到時候刪完了,鏈接回來了,關(guān)鍵詞圖片沒有備份。
①把圖片換成3-5張單個產(chǎn)品的簡單圖,不要有詞,就是簡單的產(chǎn)品角度跟尺寸圖也行
②標(biāo)題縮成絕對不會侵權(quán)的關(guān)鍵詞3-5個單詞就行
③五點(diǎn)最精簡化:比如就寫尺寸等類似的
④描述也改成最短的絕對不會侵權(quán)的詞
⑤后臺的編輯填的關(guān)鍵詞,搜索關(guān)鍵詞最好先刪掉
自己上傳文檔刷新后臺。最好開個case讓客服幫忙驗(yàn)證一下是否系統(tǒng)修改過來了。
最后發(fā)申訴
①表明自己已經(jīng)自查還有客服檢查,已刪除不正確的內(nèi)容(附上case ID或者文檔ID)
②行動計(jì)劃(已經(jīng)做了的,和以后要做的行動來規(guī)避這個問題)
③重點(diǎn)是發(fā)票!
一定要確保后臺系統(tǒng)已經(jīng)全部修改成最少,最不會侵權(quán)的內(nèi)容
我自己成功申訴回來了,也在另一個回答里面幫助別人申訴回來了http://xrfireworks.com.cn/question/27108?notification_id=17258096&rf=false&item_id=282330&answer_id=282330&single=TRUE#!answer_282330
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