社區(qū) 發(fā)現(xiàn) Amazon 大家有沒有遇到"整個(gè)反饋是對(duì)商...
大家有沒有遇到"整個(gè)反饋是對(duì)商品的評(píng)論"被客服拒絕移除
Greetings from Amazon Seller Support,
Thank you for bringing this matter to our attention.
I have reviewed your request for the feedback removal regarding the Order ID:111-xxx-XXXX, We understand you want to remove the feedback as product review, however I have checked and found that buyer has received the item which is defective and not working.
I would have removed this feedback had it meets the criteria as per Amazon feedback removal guidelines. However, as per the Amazon feedback removal guideline we are unable to remove the feedback without the buyer's consent we request you to please again contact to the buyer and provide him with a better resolution and request the buyer to remove the feedback or else I suggest you to ask for a written confirmation from him and I will love to help you with removal of this entry.
I apologize for the inconvenience caused and hope that you can understand my position.
========感覺即便"整個(gè)反饋是對(duì)商品的評(píng)論"也不一定能都移除,還得看客服的個(gè)人心情,想問下大家有沒有遇到這種問題,有好的解決方法嗎,謝謝.
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