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所在分類:  Amazon 所屬圈子: Amazon Amazon銷售和運(yùn)營

大家有沒有遇到"整個(gè)反饋是對(duì)商品的評(píng)論"被客服拒絕移除

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客戶給了一個(gè)negative feedback,內(nèi)容"one of them do not works",在我理解看來,這個(gè)feedback應(yīng)該屬于"整個(gè)反饋是對(duì)商品的評(píng)論"。于是開了case要求移除,狗血的是,有時(shí)候秒刪,有時(shí)候會(huì)有客服介入審視,今天就遇到一個(gè)較真的鬼婆客服,郵件如下,
Greetings from Amazon Seller Support,
Thank you for bringing this matter to our attention.
I have reviewed your request for the feedback removal regarding the Order ID:111-xxx-XXXX, We understand you want to remove the feedback as product review, however I have checked and found that buyer has received the item which is defective and not working.
I would have removed this feedback had it meets the criteria as per Amazon feedback removal guidelines. However, as per the Amazon feedback removal guideline we are unable to remove the feedback without the buyer's consent we request you to please again contact to the buyer and provide him with a better resolution and request the buyer to remove the feedback or else I suggest you to ask for a written confirmation from him and I will love to help you with removal of this entry.
I apologize for the inconvenience caused and hope that you can understand my position.
========感覺即便"整個(gè)反饋是對(duì)商品的評(píng)論"也不一定能都移除,還得看客服的個(gè)人心情,想問下大家有沒有遇到這種問題,有好的解決方法嗎,謝謝.
已邀請(qǐng):
親,不要著急,一般一個(gè)case,亞馬遜回復(fù)你48小時(shí)之后,你不回復(fù),系統(tǒng)默認(rèn)此case關(guān)閉,過了48小時(shí)又可以重新開哦,嘿嘿
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