急！代寫個申訴信：公司客戶的店鋪因為圣誕節(jié)延遲發(fā)貨被關(guān)了，延遲發(fā)貨的原因是我之前一個貨代發(fā)的聯(lián)邦I(lǐng)P時效延誤了。她希望我寫一封信給她，然后她轉(zhuǎn)交至亞馬遜

發(fā)帖1次被置頂0次被推薦0次質(zhì)量分0星回帖互動10次歷史交流熱度47.06% 歷史交流深度0%

公司客戶的店鋪因為圣誕節(jié)延遲發(fā)貨被關(guān)了，延遲發(fā)貨的原因是我之前一個貨代發(fā)的聯(lián)邦I(lǐng)P時效延誤了。她希望我寫一封信給她，然后她轉(zhuǎn)交至亞馬遜。?
客戶要求：And in this letter please explain them that robes and swimsuits you selling for me for 3 years and I have them a lot in stock. And you have them in stock.? And it’s never happened with us again . Usually we receive products in time . And please that need to be official letter . With your name, address and signure?
我感覺好像我寫了不知道有沒有用，亞馬遜的回復是這樣的
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
?
-- Greater detail on the root cause(s) of late shipment confirmations.
-- Greater detail on the actions you have taken to resolve late shipment confirmations.
-- Greater detail on the steps you have taken to prevent late shipment confirmations going forward.

7 個回復

匿名用戶

1、了解賬戶銷售權(quán)被移除的真正原因；
2、對待問題應(yīng)采取負責任的態(tài)度，并認識到自己的行為對客戶造成的傷害；
3、制定一個改善計劃，確保不會再次發(fā)生同樣的錯誤；
4、如果有機會再次開通銷售權(quán)，我將繼續(xù)為亞馬遜的客戶提供優(yōu)質(zhì)的服務(wù)。
你主要分成三大塊去申訴：
1. 表明了解你所觸碰的指標是哪些，而亞馬遜的指標是多少，做個對比并表明你已經(jīng)深刻意識到你的錯誤
2. 把所有觸碰指標的訂單詳細列舉出來，闡述這些訂單已經(jīng)造成的后果，及可能造成的后果
3. 行動計劃，這個行動計劃一定要數(shù)據(jù)化，事件-數(shù)據(jù)-完成時間都要一一對應(yīng)寫清楚。
接著就是表態(tài)，再也不違反該制度了，請求原諒、開店咯。
Hi
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
（把所有觸碰指標的訂單詳細列舉出來，闡述這些訂單已經(jīng)造成的后果，及可能造成的后果）
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability. We realize we needed additional support for managing fulfillment for our Amazon orders.?
To achieve our goal of more than 100% on-time shipping， we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.?
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date. Thank you for considering this appeal.