社區(qū) 發(fā)現(xiàn) Amazon 加拿大站點(diǎn)自動(dòng)同步美國站導(dǎo)致商品違反了A...
加拿大站點(diǎn)自動(dòng)同步美國站導(dǎo)致商品違反了ASIN創(chuàng)建政策，已多次申訴都不通過，求大家救救孩子吧
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商品只在美國站點(diǎn)銷售，以前的老產(chǎn)品自動(dòng)同步到了加拿大站點(diǎn)，但是庫存一直都是0，從來沒有上架售賣過。去年12月剛接觸亞馬遜，什么也不懂，接手的店鋪也是隨便運(yùn)營的，之前的運(yùn)營把品牌名寫的跟店鋪名一樣，我接手之后把美國站錯(cuò)誤的產(chǎn)品品牌全部修改成現(xiàn)在的品牌了，圖片也修改為更優(yōu)質(zhì)的，也增加了A+, 結(jié)果美國站沒出問題，加拿大站點(diǎn)出問題了，問了我們經(jīng)理，說又不是美國站不用管，就一直放在那也沒管過，結(jié)果碰到最近掃號(hào)，10.12收到一封郵件，說加拿大站點(diǎn)被暫時(shí)凍結(jié)了，怕影響到美國站所以想著申訴吧，就這個(gè)ASIN寫了懇切的認(rèn)錯(cuò)信，誰知道一直申訴都不過，求大家救救孩子吧，真的急死了。
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還有就是我以后都不做加拿大站的話，申訴不通過不管了，以后會(huì)不會(huì)影響到我的美國站，我現(xiàn)在已經(jīng)把除美國站的其他站點(diǎn)全部調(diào)為休假模式了
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還有就是我以后都不做加拿大站的話，申訴不通過不管了，以后會(huì)不會(huì)影響到我的美國站，我現(xiàn)在已經(jīng)把除美國站的其他站點(diǎn)全部調(diào)為休假模式了
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倒計(jì)時(shí)：
6 個(gè)回復(fù)
匿名用戶
贊同來自:
?Dear seller performance team,
How are you today!
I am very sorry that we got a policy warning about we asin violates creation and listing policies.
We called a meeting to find out the reasons for the mistake:
1.The sales is new from amazon, he didn’t know the policy
2.He was anxious to make a profit and accidentally modification product brands.
We checked all our listings, and removed all the Non-compliant listing, including the ASINs:? XXX? XXX XXX.Please check!
The actions taken to prevent policy violations in the future:?
1)We print and distribute Amazon's embargoed statement to each of our staff. Everyone is required to be familiar with Amazon's listing policies. Avoid violating creation and listing policies on Amazon;
2)We changed our training rules, all new sales need at least one week amazon platform training? to make sure the new stuff knows amazon policy and how to update your listings from the Manage Inventory page;
3)We also asked our IT staff to list Amazon contraband in our ERP system. If any staff member uploads Amazon contraband, our IT staff will know immediately and block them to avoid uploading to Amazon.
4)We add the customer service checking and answer all the performance notifications at least once per day and will reply the POA within 24 hours.
5)We check the account health once per day to make sure that we alway comply in amazon policy
?We are a new seller on Amazon and we rarely violated Amazon’s selling policy when we started selling on Amazon till now. So we sincerely hope Amazon can give us a new chance to serving Amazon guests better on Amazon. Your great help will be highly appreciated.We will always try to provide better customer service and product in amazon policy.
Have a good day!
Regards,
XXX店鋪
匿名用戶
贊同來自:
?Dear seller performance team,
How are you today!
I am very sorry that we got a policy warning about we asin violates creation and listing policies.
We called a meeting to find out the reasons for the mistake:
1.The sales is new from amazon, he didn’t know the policy
2.He was anxious to make a profit and accidentally modification product brands.
We checked all our listings, and removed all the Non-compliant listing, including the ASINs:? XXX? XXX XXX.Please check!
The actions taken to prevent policy violations in the future:?
1)We print and distribute Amazon's embargoed statement to each of our staff. Everyone is required to be familiar with Amazon's listing policies. Avoid violating creation and listing policies on Amazon;
2)We changed our training rules, all new sales need at least one week amazon platform training? to make sure the new stuff knows amazon policy and how to update your listings from the Manage Inventory page;
3)We also asked our IT staff to list Amazon contraband in our ERP system. If any staff member uploads Amazon contraband, our IT staff will know immediately and block them to avoid uploading to Amazon.
4)We add the customer service checking and answer all the performance notifications at least once per day and will reply the POA within 24 hours.
5)We check the account health once per day to make sure that we alway comply in amazon policy
?We are a new seller on Amazon and we rarely violated Amazon’s selling policy when we started selling on Amazon till now. So we sincerely hope Amazon can give us a new chance to serving Amazon guests better on Amazon. Your great help will be highly appreciated.We will always try to provide better customer service and product in amazon policy.
Have a good day!
Regards,
XXX店鋪