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所在分類:  Amazon 所屬圈子: Amazon 檢測認證合規(guī)

美國玩具CPC認證提交資料無法通過怎么解決?測試報告中的產(chǎn)品圖片雜七雜八的(我們銷售的產(chǎn)品也在其中),嘗試提交之后被亞馬遜拒絕

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首先,工廠有提供CPC證書,ASTM, CPSIA測試報告,但是有一個問題這個證書跟報告都是很多產(chǎn)品供應的報告,包含20個產(chǎn)品型號。

測試報告中的產(chǎn)品圖片雜七雜八的(我們銷售的產(chǎn)品也在其中),嘗試提交之后被亞馬遜拒絕。
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附郵件內容:
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Hello ,

?We are unable to move forward with the approval process of your product(s) until the following required compliance documents are submitted.

1. We noticed that the image(s)/model numbers/ product description in the (8822)164-0081, (8822)164-0085 does not confirm the product(s) listed below is the same as the product(s) in the image(s)/model numbers/ product description on the detail page(s):

ASIN:XXXXXXXXX

To continue with the approval process for your product, please submit test report with the correct information, including product identifier which show that the product is the same when compared to the product details on the detail page.

2. Please be informed that we can only accept product images. Therefore, kindly take clear photo of the product and product packaging clearly displaying:
i) Manufacturer name
ii) Manufacturer address
iii) Warning label (as applicable)

3. Please update CPSIA Warning Attribute in detail page.

4. We are contacting you because we are missing required information and documentation. The CPC you submitted is missing required? information.

Please resubmit the document with the following updated information:

? Product description or product identifier so we can determine if the certificate is issued for the correct product

For further information on Children’s Product Certificates refer to the Consumer Product Safety Commission’s website at https://www.cpsc.gov/Testing-C ... e-CPC and our help page at https://sellercentral.amazon.c ... WD4U8

Unless we promptly receive the required documentation, your product will be removed. For instructions on how to submit the required documents, see our Help Page at Seller Help Page link for US marketplace.

Visit your Account Health Dashboard for more information about compliance documentation requirements and deadlines:
https://sellercentral.amazon.c ... board

For information on our compliance requirements and details on how to submit the documents, please refer to our help pages - https://sellercentral.amazon.c ... EQW5S

?This case now will be closed but we welcome you to re-open this case as soon as you are able to provide the required compliance documents.

We appreciate your patience and cooperation.

Thanks
Amazon Product Assurance?
?
郵件看的似懂非懂,有幾點疑問:

1.?是不是要把編輯頁面的產(chǎn)品型號改成證書報告里面的產(chǎn)品型號,另外還有什么地方需要修改(報告里面很多款產(chǎn)品圖片,我的產(chǎn)品只是其中一款,這個是否有影響)
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2.拍攝產(chǎn)品圖片提現(xiàn)工廠信息,這個打印標簽紙貼上是否可行?
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3.修改CPSIA Warning Attribute,這個是不是直接選擇No warning??報告里面沒看到這個內容

4. ** We are contacting you because we are missing required information and documentation. The CPC you submitted is missing required? information.

Please resubmit the document with the following updated information:

? Product description or product identifier so we can determine if the certificate is issued for the correct product**?第4點我沒有看懂,求大神解釋,具體是要干什么
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求大神指教,在此先謝過 。感謝!
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?
已邀請:
1.產(chǎn)品頁面的型號改成和證書報告里面的一樣,拍照的產(chǎn)品照片上的詳情也要有型號.報告里的多產(chǎn)品圖片這個不影響,我試過可以通過。你要是不放心就再回復的case里面寫清楚,你的產(chǎn)品型號是哪個產(chǎn)品是哪個。
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2. 打印標簽紙,貼上去,估計不太容易過。你產(chǎn)品如果是盒子的話,你把產(chǎn)品詳情做個圖片底色接近盒子的顏色,用普通打印機或者彩色打印機打一張,裁切好,用透明熱縮膜 熱縮一下,這樣就特別像一個正式的包裝。如果沒有這個條件,你用透明的自黏袋也行,裝進去盒子和自己做的產(chǎn)品信息卡。這兩種包裝方式我這里都通過了。(總之要包裝盒和產(chǎn)品信息要看著是一體的)
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3.看你產(chǎn)品證書里面有沒有年齡的限制,產(chǎn)品含小部件什么的嗎, 有的話就要選。(最常見的就是 3year+ ,和小部件的警告語。年齡限制和警告語一定要出現(xiàn)在產(chǎn)品照片的詳情里面。)
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4.上面提供正確就完事了。
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