社區(qū) 發(fā)現(xiàn) Amazon 亞馬遜店鋪因為侵權(quán)被封！第一次遇到這種情...
亞馬遜店鋪因為侵權(quán)被封！第一次遇到這種情況。聽說只有三次機會，不敢亂寫。希望有大佬可以幫助一下
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前兩天一個ASIN突然被下架，咨詢客服說是品牌侵權(quán)，建議我用模板刷新。我照做了，通過模板刪除了相關(guān)的品牌名，然后開case讓客服恢復?？头貜驼f需要審核。
然后今天早上突然收到封店通知。
點進去申述后出現(xiàn)了三個窗口，但是不敢亂填了……
然后今天早上突然收到封店通知。
點進去申述后出現(xiàn)了三個窗口，但是不敢亂填了……
- 根據(jù)之前客服所說，我一直以為是listing涉及了品牌名稱導致的侵權(quán)，但是根據(jù)郵件所說的“Potential Copyright Image Misuse”，是圖片侵權(quán)了？
- 這種申訴材料有沒有實用點的模板呢，剛下載了一個，解決方案前兩條好像有點懸，這種要是客服要求提供賠償方案細則那不是死了……：解決方案 （1）我們聯(lián)系了權(quán)利人，為我們的錯誤向他道歉，并且提出了賠償損失的方案；We contacted the rights owner and apologized to him for our mistake via email and proposed a compensation package. （2）我們刪除了所有相關(guān)的侵權(quán) ASIN，并移除了相關(guān)的庫存； We deleted all related infringing ASINs and removed related inventor。
- 或者有沒有穩(wěn)點的服務(wù)商推薦呢？早上問了一個包不包過，他說不過不收費……既然找服務(wù)商，要的當然是包過啦~~~~
倒計時：
19 個回復
匿名用戶
贊同來自: Rowser 、 老韭菜阿文啊 、 程冠吸張駁汁
?
1. 是圖片侵權(quán)
?
2. 客服不會讓你提供細則，或者已賠償截圖等。
?
3. 侃侃的玲瓏跨境和西游都可以啊。
?
這是我之前申訴的模板，是申訴通過了的，但是你要改改，因為你比較關(guān)注的解決方案，我直接摘取這段給你
----Greater detail on the actions you have taken to resolve the infringement issues.
We make a few plans to improve our service:
1.We have double check the complainer listing information, and we proactively deleted all the copyrighted content that may cause infringement. We have modified our listing information with new product detail pages. We have checked other listings to ensure there is no possibility of infringement. 刪除侵權(quán)內(nèi)容? 修改鏈接賣點
2.Contacted the right owner at the first time to make an apology. 聯(lián)系投訴人 做出道歉，說是這么說，亞馬遜不會扣你的錢給對方的。
We have contacted the rights owner many times; we want to make an apology and compensate to their losses. We want to deeply express our apology for our unintentional mistake and we asked if it’s possible to give them a phone call to discuss further and we are ready to do whatever it takes to clear up this dispute and retract the complaints. All reasonable claims will be accepted. If necessary, we can authorize Amazon to compensate them, all expenses can deduct from our account.
3.To ensure all the product detail page information we will use be qualified, we added 2 people as listing reviewers. Their responsibility is to check the product detail pages and make sure all the information are not copied from others. All the information should be wrote by ourselves.?
（安排2個人進行鏈接檢查和審核）
4. Employee copyright training: We have organized product detail page copyright training. Product developers, Pre and after sales team and operation team had joined. Organize frequent copyright training of Amazon policies and copyright knowledge test:?
We will use current copyright infringement as a case to be publicized the future training, emphasizing the importance of copyright.
5.Punish the employee to emphasized we have the zero tolerance about IP infringement.
We fired the employee who should be responsible for this infringement, although this is not all her faults. She should have stopped the mistake when received the warning from Amazon, but she didn’t. Everyone should be responsible for his own behavior. We would never let this kind of mistakes happen again in our company and we want everyone know that we have zero tolerance about infringement.
6.Adjusted some management process to strengthen the supervision.
Firstly, we requested that all the product detail pages information should be checked by sales manager before releasing to make sure there is no infringing risk; Besides, we requested the sales manager to check the employs’ works and the account performance weekly, especially for the account health.
?
匿名用戶
贊同來自: Rowser 、 老韭菜阿文啊 、 程冠吸張駁汁
?
1. 是圖片侵權(quán)
?
2. 客服不會讓你提供細則，或者已賠償截圖等。
?
3. 侃侃的玲瓏跨境和西游都可以啊。
?
這是我之前申訴的模板，是申訴通過了的，但是你要改改，因為你比較關(guān)注的解決方案，我直接摘取這段給你
----Greater detail on the actions you have taken to resolve the infringement issues.
We make a few plans to improve our service:
1.We have double check the complainer listing information, and we proactively deleted all the copyrighted content that may cause infringement. We have modified our listing information with new product detail pages. We have checked other listings to ensure there is no possibility of infringement. 刪除侵權(quán)內(nèi)容? 修改鏈接賣點
2.Contacted the right owner at the first time to make an apology. 聯(lián)系投訴人 做出道歉，說是這么說，亞馬遜不會扣你的錢給對方的。
We have contacted the rights owner many times; we want to make an apology and compensate to their losses. We want to deeply express our apology for our unintentional mistake and we asked if it’s possible to give them a phone call to discuss further and we are ready to do whatever it takes to clear up this dispute and retract the complaints. All reasonable claims will be accepted. If necessary, we can authorize Amazon to compensate them, all expenses can deduct from our account.
3.To ensure all the product detail page information we will use be qualified, we added 2 people as listing reviewers. Their responsibility is to check the product detail pages and make sure all the information are not copied from others. All the information should be wrote by ourselves.?
（安排2個人進行鏈接檢查和審核）
4. Employee copyright training: We have organized product detail page copyright training. Product developers, Pre and after sales team and operation team had joined. Organize frequent copyright training of Amazon policies and copyright knowledge test:?
We will use current copyright infringement as a case to be publicized the future training, emphasizing the importance of copyright.
5.Punish the employee to emphasized we have the zero tolerance about IP infringement.
We fired the employee who should be responsible for this infringement, although this is not all her faults. She should have stopped the mistake when received the warning from Amazon, but she didn’t. Everyone should be responsible for his own behavior. We would never let this kind of mistakes happen again in our company and we want everyone know that we have zero tolerance about infringement.
6.Adjusted some management process to strengthen the supervision.
Firstly, we requested that all the product detail pages information should be checked by sales manager before releasing to make sure there is no infringing risk; Besides, we requested the sales manager to check the employs’ works and the account performance weekly, especially for the account health.
?