社區(qū) 發(fā)現(xiàn) Amazon 賬號(hào)關(guān)聯(lián)一個(gè)完全不認(rèn)識(shí)的賬號(hào),掛了。和這...
賬號(hào)關(guān)聯(lián)一個(gè)完全不認(rèn)識(shí)的賬號(hào),掛了。和這里面提到的賬號(hào)XXXX完全沒(méi)有關(guān)系。這種情況下,該怎么申訴才更容易成功呢?謝謝各位大佬幫忙
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問(wèn)了2個(gè)服務(wù)商,說(shuō)必須先激活被關(guān)聯(lián)的這個(gè)賬號(hào)才行??申P(guān)鍵我都不知道他是誰(shuí)。2個(gè)服務(wù)商都表示沒(méi)法搞!
?Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account XXXX which was enforced for violating one of our policies. As a result, you may no longer use the YYY Selling account to sell on Amazon.co.uk.
How do I reactivate my account?
In order to reactivate this Selling account, YYY please follow the below steps:
1. You must first reactivate the account associated with XXXX by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, YYY by using this link: https://sellercentral.amazon.c ... ions. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – XXXX ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.c ... tions and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.c ... tions and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
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準(zhǔn)備好公司營(yíng)業(yè)執(zhí)照,法人身份信息,信用卡,銀行賬單等信息。
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參考下面模板,在郵件提示的網(wǎng)址鏈接處進(jìn)行申訴。
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Dear Amazon,
Our seller account was suspended by Amazon on January 1st because our account was judged to be related with another seller account.
We were shocked after receiving the email. Because this is our first time to register for an Amazon account, and we don't know anything about the related account.
We investigated the company information and all operating equipment. Our company information has never been used on Amazon, and we deliberately bought a new computer, a new IP and applied for a new credit card for the account. We totally can't understand why it was judged to be related with another account.
We have always strictly abide by Amazon's rules, and we certainly understand that we can only operate one Amazon account.
We have provided you with all the information of our company in the attachment to prove that this account is the only Amazon account we have. We hope that you can understand the truth through the investigation and restore our sales authority.
Best regards,
xxxxxxx