各位大神，江湖救急?。?！
昨天發(fā)現(xiàn)listing多了好幾個(gè)SKU在后臺(tái)inventory顯示inactive，開(kāi)case詢問(wèn)亞馬遜
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2016/4/8 ?4:14 亞馬遜回復(fù)
通過(guò)您郵件中的信息，我了解到您的商品ASIN:A/B/C顯示不可售。
關(guān)于這個(gè)問(wèn)題，將給出如下的解釋：

1.關(guān)于ASIN A 、ASIN B已經(jīng)幫您恢復(fù)銷售權(quán)限，目前已經(jīng)是active狀態(tài)，您可以通過(guò)您的賣家后臺(tái)或者附件的截圖進(jìn)行查看。
2.關(guān)于ASIN C 我知道你想繼續(xù)售賣這個(gè)商品 ： 對(duì)目前給您帶來(lái)的困擾表示抱歉，經(jīng)過(guò)查看，商品目前是因?yàn)楸涣硪粋€(gè)團(tuán)隊(duì)審核，所以暫時(shí)不可售賣，關(guān)于這個(gè)問(wèn)題,請(qǐng)聯(lián)系審核這幾個(gè)商品的團(tuán)隊(duì)（電子郵件地址pq-preapprovals@amazon.com)，并且提供您售賣這些商品的制造商的授權(quán)書(shū)和發(fā)票，如果您是制造商，請(qǐng)您提供您的營(yíng)業(yè)執(zhí)照和產(chǎn)品檢測(cè)證書(shū)。這些資料中需要包括您的賣家名稱信息。為了更好的解決你的問(wèn)題,請(qǐng)您在郵件中清楚地描述你的問(wèn)題。
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此時(shí)發(fā)現(xiàn)ASIN D 和E也變成inactive，給pq-preapprovals@amazon.com發(fā)郵件，并提供了廠家授權(quán)書(shū)，詢問(wèn)ASIN C、D、E的問(wèn)題所在（均有庫(kù)存）
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2016/4/8 ? 17:47 亞馬遜回復(fù)
Greetings from Amazon,?

We are pleased to announce you have been approved to sell restricted ASINs below on Amazon.com.

ASIN C
ASIN D
ASIN E

Thank you for your patience during the pre-approval process.
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Kindly note that the restrictions were placed in order maintain the quality of the product. All the sellers listing the products also have been notified and their offers have been duly blocked. Unless a 'Letter of Authorization' or invoices showing authentic purchases are not provided. the offers will be blocked.

In order to activate the listings in your inventory, please delete and relist them.?
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2016/4/8 ?20:42 ?又突然收到seller-performance@amazon.com的郵件，如下：
Hello,

We have removed listings from our site for the following item because we have received buyer complaints regarding the items sold against this ASIN. Your listing will remain inactive until we can work with you to resolve the concern.

ASIN(s): ASIN A, ASIN B
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer complaints regarding the condition, description and authenticity of products.

What you can do

To help us complete our review of this ASIN, email pq-asin-review@amazon.com the following:

Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
Your supplier's contact information including name, phone number, address, and website.
Any additional details you would like us to know.
You may obscure pricing information on any receipts or invoices you send. We ask that you do not obscure any other portion of these documents.

What happens next

We'll review the information you send and get back to you with an answer as soon as possible. If we can confirm the information you provide, we'll reinstate your listing on your behalf immediately. Please remember that complaints about your listings may result in the removal of your Amazon selling privileges.

Learn more

Sellers should understand our policies regarding product authenticity. To learn more, search "Prohibited Content" in Seller Central Help.
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2016/4/9 ?1:16?
Amazon Services

(This message was sent by an automated e-mail system that cannot accept incoming e-mail. Please do not reply to it.)

Dear 賣家名,

As requested, your listings for the following items have been canceled:?

對(duì)應(yīng)ASIN B的SKU

Your items no longer appear in the Amazon.com catalog and cannot be purchased. You can review the details of your canceled listings, including the price, condition, and seller comments for each individual listing, by visiting the Inventory section in your seller account. Your closed listings appear in the Inactive view of your current inventory.?
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2016/4/9 ?1:20
對(duì)應(yīng)ASIN C的SKU也收到items have been canceled的上述自動(dòng)郵件
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上述被cancel以及被remove的ASIN均有FBA，面對(duì)這一連串亞馬遜的回復(fù)，我們實(shí)在是不知道該怎么應(yīng)對(duì)？對(duì)于remove的郵件中提到的要提供過(guò)去180天的發(fā)票和供應(yīng)商信息，我們還在準(zhǔn)備（這個(gè)listing是爆款，不排除存在競(jìng)爭(zhēng)對(duì)手的惡性行為，之前被幾個(gè)小號(hào)頻繁跟賣+掛靠listing），但看網(wǎng)上好像很多類似案例回復(fù)不妥的有可能會(huì)影響到賬號(hào)的銷售權(quán)限問(wèn)題，到底該怎么回應(yīng)亞馬遜？收到這樣的郵件不回復(fù)是不是也會(huì)有影響？回復(fù)的話應(yīng)該著重在那幾點(diǎn)發(fā)力？我們?cè)囘^(guò)刪除再上架，那些SKU還是inactive的。。。求教大神們??！拜謝！??！
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