社區(qū) 發(fā)現(xiàn) Amazon 今年只有二月初發(fā)過一個(gè)移除訂單，不可售退...
今年只有二月初發(fā)過一個(gè)移除訂單，不可售退貨移除訂單給客戶，結(jié)果現(xiàn)在秋后算賬暫停移除權(quán)，該如何申訴啊o(╥﹏╥)o
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Amazon
Mar 17, 2021 07:57 AM
Hello,
We are reaching out because it appears that you have recently used the removals tool for one or more of the following reasons and as a result your Amazon Seller Removal Order privileges have been temporarily blocked:
* To send a replacement unit to a customer for any reason
* To send gifts or promotional items to former customers, friends or other partners or clients (i.e. Social Media Influencers)
* To fulfill customer orders from a different platform like your private website (MFN orders)
* To send product to potential redistributors
Please understand that the Removals Policy dictates the following:
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
In the North American marketplace, Removals cannot be shipped across borders, but we can ship to all 50 US States as well as all states in Mexico and Provinces in Canada. You are not allowed to use a Post Office Box (or any other private PO Box), as the delivery address for Removal Orders.
Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Inventory cannot be shipped outside of the 50 United States or to PO, APO, FPO, or DPO boxes.
To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.
You can find all of the specific details pertaining to the Removals policy on this page in Seller Central:
https://sellercentral.amazon.c ... 36560
Kindly understand that a proper appeal to restore your permissions requires the elements below:
Step 1: Determine and acknowledge why this block should be removed.
Step 2: Evaluate your selling practices and give a reason why this activity occurred.
Step 3: Create a Plan of Action ensuring that the issue will not be repeated moving forward.
Step 4: Respond with these details as soon as possible.
Understanding that this may impact your business, we urgently request that this situation be addressed.
Should you have any questions about this policy, please reply to this email. Failure to comply with Amazon policies may result in account disciplinary actions, including a permanent account block.
We will keep this case open for 3 business days awaiting your response.
Thank you,
Daniel C.
?
Mar 17, 2021 07:57 AM
Hello,
We are reaching out because it appears that you have recently used the removals tool for one or more of the following reasons and as a result your Amazon Seller Removal Order privileges have been temporarily blocked:
* To send a replacement unit to a customer for any reason
* To send gifts or promotional items to former customers, friends or other partners or clients (i.e. Social Media Influencers)
* To fulfill customer orders from a different platform like your private website (MFN orders)
* To send product to potential redistributors
Please understand that the Removals Policy dictates the following:
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
In the North American marketplace, Removals cannot be shipped across borders, but we can ship to all 50 US States as well as all states in Mexico and Provinces in Canada. You are not allowed to use a Post Office Box (or any other private PO Box), as the delivery address for Removal Orders.
Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Inventory cannot be shipped outside of the 50 United States or to PO, APO, FPO, or DPO boxes.
To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.
You can find all of the specific details pertaining to the Removals policy on this page in Seller Central:
https://sellercentral.amazon.c ... 36560
Kindly understand that a proper appeal to restore your permissions requires the elements below:
Step 1: Determine and acknowledge why this block should be removed.
Step 2: Evaluate your selling practices and give a reason why this activity occurred.
Step 3: Create a Plan of Action ensuring that the issue will not be repeated moving forward.
Step 4: Respond with these details as soon as possible.
Understanding that this may impact your business, we urgently request that this situation be addressed.
Should you have any questions about this policy, please reply to this email. Failure to comply with Amazon policies may result in account disciplinary actions, including a permanent account block.
We will keep this case open for 3 business days awaiting your response.
Thank you,
Daniel C.
?
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8 個(gè)回復(fù)
是個(gè)小賣家啊 - 是個(gè)小賣家啊~
贊同來自: 仁然坦誠 、 小太陽噗噗
Step 1: Determine and acknowledge why this block should be removed.
Step 2: Evaluate your selling practices and give a reason why this activity occurred.
Step 3: Create a Plan of Action ensuring that the issue will not be repeated moving forward.
Step 4: Respond with these details as soon as possible.
你先去找找網(wǎng)上模板，大概就是先道歉認(rèn)錯(cuò)，然后根據(jù)Step1-4寫內(nèi)容。Step3是重點(diǎn)，就是Plan of Action,你采取什么措施保證這個(gè)錯(cuò)誤不會(huì)再犯。別人的POA都會(huì)寫很多，你稍加修改借鑒借鑒就好了。你只有這么一個(gè)訂單，應(yīng)該很好解決的。