社區(qū) 發(fā)現(xiàn) Amazon 滿心歡喜以為過了英國玩具審核,結(jié)果每個(gè)小...
滿心歡喜以為過了英國玩具審核,結(jié)果每個(gè)小類都要重新申請?
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一開始提交的是產(chǎn)品的外箱圖和產(chǎn)品圖片(美國站和加拿大站都是過了的),因?yàn)橛衅放疲瓦x了供應(yīng)商和批發(fā)商那一選項(xiàng)(這樣可以不必提交發(fā)票),半小時(shí)后收到拒絕信息:
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Hello from Amazon Selling Partner Support,
Thank you for your interest in selling Product Group Toys. We have reviewed the information that you provided and determined that it does not meet our requirements. To allow us to continue processing your application, please address the following issues:? ?
Product Packaging Picture:
– The images provided do not meet the EU labelling guidelines, which state that address on the label must be in an EU country. Please provide product images that meet this requirement.
– The images provided do not meet the labelling requirements, which state that the label must contain a certification mark. Please provide images showing all sides of the product packaging including appropriate certification mark.
Please respond to this case and provide updated document(s) that remedy the issue(s) indicated above. You can respond to this case within the next 14 days or create a new application at a later time.
第一次做英國站沒經(jīng)驗(yàn),從回復(fù)看是缺少CE標(biāo)志和歐代地址。
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雖然我們產(chǎn)品有CE證書和注冊歐代,但是沒來得及定制相關(guān)外箱,然后就P了CE標(biāo)志和歐代地址到外箱上又提交了一次。
果然第二次也沒有讓我失望,也是過了沒多久直接拒絕,而且還沒有任何理由,回復(fù)信如下:
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Hello from Amazon Selling Partner Support
We reviewed your account and determined you are not eligible to sell for Product Group Toys. We evaluated the information you provided, but it did not pass our review.?
We apologize for any inconvenience our decision has caused you. We took this action to ensure the mutual success of our sellers and buyers on our site.
This decision doesn't necessarily reflect poorly on you or your seller account. We take a number of factors into consideration.
We value your participation and hope that you will continue to sell on Amazon in an effort to build your performance history.
We appreciate your understanding.
這下給我整蒙了,我不是提交了你要的資料嗎?一臉懵的我將著這個(gè)case重新開啟問了原因,亞馬遜那邊直接復(fù)制了上面的回復(fù)。
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然后我上論壇看了很多相關(guān)的帖子,http://xrfireworks.com.cn/question/24618?rf=24928
這個(gè)知友的帖子給了很大的啟示??赡苁俏覀儧]有提供DOC,我們找了一份模板按照CE檢測報(bào)告修改。后面在亞馬遜后臺(tái)各種檢索發(fā)現(xiàn)有導(dǎo)航到歐盟給的DOC模板,而且亞馬遜后臺(tái)也說的很詳細(xì)了,文末會(huì)分享出來(搜索框是個(gè)好東西,希望大家能多用)
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最后一次提交的資料:產(chǎn)品及外箱圖(外箱P有CE標(biāo)志和歐代信息),DOC,歐代合同,商標(biāo)證書,基本上是把能想到的都提交了,本來還想提交CE證書和檢測報(bào)告的,但是上面的供應(yīng)商信息不是我們的,怕言多必失就沒附上去了,以上全是以PDF形式提交的,另外注意:DOC是修改好打印出來簽字再掃描或者拍照做成PDF的。這次提交后收到以下回復(fù):
Hello from Amazon Selling Partner Support,
We have received your application to sell Toys and are reviewing the documents provided. You can expect an update within the next 2 to 3 business days. Thank you for your patience.
Thank you for selling with Amazon.?
乍一看以為過了,屁顛屁顛跑去后臺(tái)一看并沒有!不過這個(gè)回復(fù)跟前幾次的明顯不一樣,感覺有戲,然后昨天就收到回復(fù)通過了:
Hello
You can sell the products below. If you previously received an error message when trying to upload an offer for this product, please try again. In some cases, you might need to delete your previous offer and submit a new one.?
You have been approved to sell [***] in this [Toys].?
Note: You can sell the brands in the approved categories only. To sell in other categories, you might need to re-apply under additional categories.
然后去后臺(tái)看銷售申請那也是已批準(zhǔn)。
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當(dāng)我滿懷欣喜準(zhǔn)備上架另一個(gè)節(jié)點(diǎn)的產(chǎn)品時(shí)發(fā)現(xiàn)后臺(tái)找不到這個(gè)節(jié)點(diǎn),后面搜索關(guān)鍵詞找到了這個(gè)節(jié)點(diǎn),單手后面有個(gè)小鎖頭的符號(hào),嗯???我不是已經(jīng)過了類目審核了嗎?黑人問號(hào)臉????
開case回復(fù)如下:
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Hello from Amazon Selling Partner Support,?
I understand that you're facing issue while listing your product.
Upon checking, I see that the you have been approved to sell [品牌店鋪] in this [Toys]. You can sell the brands in the approved categories only. To sell in other categories, you might need to re-apply under additional categories.
Please note that this approval applies to the listed products only [ASIN ****?], and does not apply to other products that require approval. Amazon maintains the right to modify the categories and products that require approval at any time.
If you would like to list your product under another Category browse node, you need to request for an approval.
好家伙(WTF)????按這個(gè)意思是每個(gè)不同的小類節(jié)點(diǎn)都需要重新申請?行!重新申請就重新申請吧,反正有通過的經(jīng)驗(yàn)了。
但是在添加產(chǎn)品時(shí)發(fā)現(xiàn)我玩具類目已經(jīng)過了啊?。。∥宜迅偲稟SIN出來都沒有“申請銷售批準(zhǔn)”這個(gè)選項(xiàng)了,腦瓜子瞬間嗡嗡的,我是誰?我在哪?我在干嘛??。。?!
求救!大伙有遇到過這種情況的嗎?求最優(yōu)解?。。òl(fā)現(xiàn)亞馬遜就是個(gè)不斷發(fā)現(xiàn)問題-解決問題-懷疑人生的大坑)
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