我的品牌在美國商標局成功注冊，并且已經(jīng)成功備案，證書已經(jīng)拿到了

但是注冊這個品牌的主賬號中仍然不能使用這個備案成功的品牌，因為需要在店鋪中填寫注冊新品牌的信息，但是遲遲不被通過。

剛開始填寫提交注冊信息，品牌團隊給的回復(fù)是說商標類型不準確，剛開始選擇的是文字商標，但是似乎是不正確的（我也不知道是文字商標還是圖片商標），品牌團隊給的回復(fù)是：

Hello from Brand Registry Support,

Brand Name:?

Dear ,

Thank you for your interest in Amazon Brand Registry. We are unable to approve your application for one or more of the following reasons:

The mark drawing type which you provide in the application not match the mark drawing type from the authority website.
Your trademark is a 5 - AN ILLUSTRATION DRAWING WITH WORD(S) /LETTER(S)/ NUMBER(S) INSTYLIZED FORM，you can find this in http://tsdr.uspto.gov/%23caseN ... earch, but you submitted it as a WORD_MARK in the application, please make correction and re-apply.

If you did not apply for Amazon Brand Registry, contact us through www.amazon-brand-registry.com/contact_us immediately. For any other questions, reply in the Case Log.

Thank you.
?
客服解釋拒絕原因是“標記圖類型與授權(quán)網(wǎng)站上的標記圖類型不匹配”

于是我再次提交注冊信息，選擇圖片商標，再次進行審核，但是收到了品牌團隊客服的回復(fù)：
?
Hello from Brand Registry Support,

Case ID:?
Brand Name:?

Thank you for your interest in Amazon Brand Registry. We have provided a verification code to the public contact listed on the agency website where the trademark for ***brand is registered. The information available from the agency follows.

Trademark Correspondent Email address: hedgehog1980@aliyun.com

To receive the verification code, contact the Trademark Correspondent.? Additionally, the Trademark Correspondent is required to confirm with Brand Registry once they have shared the code with you.

The verification code, along with confirmation from the Trademark Correspondent, will verify that you are approved to enroll ***brand in Brand Registry.

Reply to this case in your Case Log within 30 days providing the verification code and case ID for this application. Once the Trademark Correspondent confirms they have shared the verification code, you will then receive an email to confirm your approval for Brand Registry.

The case ID for your application is:

If you did not apply for Brand Registry, contact us through www.amazon-brand-registry.com/contact_us immediately. For any other questions, reply to the Case Log.

Regards,
Amazon Brand Registry

Best regards,

Claire
Amazon Brand Registry Support
?
客服需要我向這個郵箱獲取驗證碼，但是我發(fā)了幾封郵件，解釋了事情的原由，希望可以提供給我驗證碼，但是一直都沒有得到回復(fù)

第二次提交的圖片商標的申請一直在審核沒有結(jié)果
?
有過類似的情況的賣家嗎？求指點迷津，嗚嗚嗚嗚嗚~~~~~~~~~~~~~~~